Karthik S
Infrastructure & Cloud Engineer
Bengaluru
Summary
Resourceful Virtualization and Cloud engineer experienced in evaluating and assessing client requirements and implementing infrastructure to solve identified problems. Harnessed code and cloud-native technologies to create scalable and user-centric systems. Strong negotiator with excellent value-driven solutions.
Overview
20
20
years of professional experience
6
6
Certifications
Work History
Virtualization and Cloud Engineer
Sterling Information Resources India Pvt Ltd
01.2019 - Current
- Led migration projects from on-premises environments to cloud-based platforms, minimizing disruption while maximizing benefits realization.
- Migrated 500+ Servers from On-premises to Azure Cloud using Azure Migrate Appliance
- Championed innovation in cloud technology, staying current on emerging trends and best practices to drive continuous improvement.
- Implemented security best practices, ensuring the protection of sensitive data and compliance with industry standards.
- Provided technical guidance to colleagues, fostering an environment of knowledge sharing and collaboration.
- Maximized system performance by conducting thorough performance analysis and tuning efforts.
- Designed scalable infrastructure solutions that accommodated rapid growth without sacrificing stability or security measures.
- Conducted comprehensive risk assessments to identify vulnerabilities within virtualized environments.
- Ensured high availability through proactive maintenance activities and timely resolution of issues impacting service delivery.
- Established operational guidelines for effective incident management which reduced response times during critical events.
- Developed custom scripts to automate common tasks, increasing productivity and reducing manual errors.
- Created detailed documentation outlining system architecture designs, configurations, troubleshooting procedures which enhanced team's ability to maintain continuity across projects.
- Optimized cloud environments with strategic capacity planning and resource management techniques.
- Enhanced cloud infrastructure reliability by implementing automation and monitoring tools.
- Streamlined virtualization processes for improved system performance and resource allocation.
- Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
System Administrator
ACI Worldwide Solutions Pvt Ltd
01.2017 - 01.2019
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Evaluated emerging technologies for relevance within the organization''s infrastructure, making recommendations based on potential benefits or risks involved with adoption/integration processes.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Assisted in capacity planning efforts to ensure sufficient resources were available for future growth while avoiding unnecessary expenses related to underutilized assets.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Ensured optimal system availability by managing backup schedules and verifying successful completion of backups regularly.
- Implemented proactive maintenance plans that resulted in extended equipment lifespan and reduced repair costs over time.
- Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Introduced management tools to create and manage virtual server computing environment.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Led server infrastructure development, quality assurance, staging and production systems.
- Researched and recommended new technologies and strategies for improving system performance.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Technical Leader
Atos India Pvt Ltd
11.2013 - 01.2017
- Designed and executed performance tests to identify potential bottlenecks, making necessary optimizations for smoother user experiences.
- Stayed current on industry trends and technological advancements, incorporating relevant innovations into ongoing projects when appropriate.
- Streamlined development processes by introducing agile methodologies, resulting in faster project completion times.
- Reduced system downtime by implementing proactive maintenance plans and monitoring tools for server infrastructure.
- Investigated system issues and implemented resolutions to reduce downtime.
- Evaluated and adopted new technologies to address changing industry needs.
- Advised management, business and technical staff on solutions using specific domains or technology.
- Installed system updates to address vulnerabilities and reduce security issues.
Senior Customer Engineer
HCL Info Systems/ Info Tech Ltd
03.2004 - 10.2013
- Consistently met or exceeded service level agreements, ensuring high-quality support for customers.
- Collaborated with cross-functional teams to deliver seamless integration of new technologies into existing systems.
- Supported continuous improvement efforts by regularly reviewing internal processes for potential enhancements.
- Elevated customer experience through timely communication, thorough issue documentation, and effective escalation management.
- Streamlined troubleshooting processes for improved resolution times and increased customer satisfaction.
- Established strong relationships with clients, ensuring their trust and loyalty to the company''s products and services.
- Identified opportunities for system improvements, leading to enhanced performance and reduced downtime for customers.
- Enhanced customer satisfaction by addressing and resolving complex technical issues promptly and efficiently.
- Developed customized solutions to address unique client needs, resulting in higher retention rates.
- Achieved high levels of client satisfaction by providing exceptional technical support during critical outages or incidents.
- Improved team productivity by providing expert guidance and mentoring junior engineers on best practices.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
Education
Diploma - Electrical And Electronics Engineering
Government Polytechnic
Trichy 04.2001 -
Bachelor of Computer Applications -
Kamaraj University
Madurai 04.2001 -
Skills
Load Balancing
Certification
ITIL V3 Foundation
Timeline
Virtualization and Cloud Engineer
Sterling Information Resources India Pvt Ltd
01.2019 - Current
System Administrator
ACI Worldwide Solutions Pvt Ltd
01.2017 - 01.2019
Technical Leader
Atos India Pvt Ltd
11.2013 - 01.2017
Senior Customer Engineer
HCL Info Systems/ Info Tech Ltd
03.2004 - 10.2013
Diploma - Electrical And Electronics Engineering
Government Polytechnic
04.2001 -
Bachelor of Computer Applications -
Kamaraj University
04.2001 -
ITIL V3 Foundation
VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV) (VCP510)
EMC Proven Professional – Information Storage Associate Version2 (EMCISA)
VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV) (VCP550D)
VMware Certified Professional 5 – Cloud (VCP5-Cloud) (VCPC550)
VMware Certified Professional 6 – Data Center Virtualization (VCP6-DCV) (2v0-620D)
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