Highly ambitious individual with background in Client services, Mortgage and Financial Services. Expertise in Due Diligence, AML and Operations. Motivational personnel adept in training, developing and leading multidisciplinary and interdepartmental teams. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Certified Anti-Money Laundering Expert (CAME) & Certified in Blockchain and KYC Professional.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Validation Specialist
HSBC Electronic Data Processing India Private Limited
Bengaluru, KA
12.2018 - Current
Responsible for Maintaining Client Static Data within HSBC systems.
Global Validation team is responsible for authenticating Standard Settlement Instructions.
To deliver a high quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism of response at the telephone
Validate customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
Ensure to meet FIM requirements on every item processed (Markets FIM Section 12.5)
To pro-actively suggest and design improvements in process workflows
To ensure that common fraud / errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner
To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group
Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides
To be aware of the Operational Risk scenario associated with the role and to ensure that all actions take into account of the likelihood of operational risk occurring
To maintain HSBC internal control standards, including timely implementation of internal and external audit together with any issues raised by external regulators.
Authored validation protocols for COAST systems, verifying compliance with internal policies and external safety requirements such as AML.
CDD Analyst
HSBC Electronic Data Processing India Private Limited
Bengaluru, KA
02.2016 - 11.2018
Worked as a thorough Due Diligence analyst for RBWM (Retail Banking & Wealth Management) line of Business and precisely for Philippines region, also formerly lead the Voice Team.
Prepared KYC Due Diligence profiles on a wide range of Customers (HNWI, Retail, High Risk, and
SCC & PEP's)
Customer Identification Process as it pertains to corporations and individual client
Analyzed new/prospective clients including Enhanced Due Diligence synthesized finding and assessed risk levels
Researched and verified the parties involved in suspicious transactions against various database,
LexisNexis, OFAC, World-check and Internet searches
Maintained close working knowledge of assigned investigations and advised supervisors of their progress and any matters of concern
Performed appropriate and confidential handling of sensitive information
Achieved Core Objectives and SLA targets by efficiently managing the resources
Developed new process for employee evaluation which resulted in marked performance improvements
Responsible for creative design for prominent HSBC Safeguard Letterhead
Created boardroom and courtroom multimedia presentations including video and text- sync'd depositions for enhanced understanding while training New hires
Performed initial client assessment and analysis to begin research process.
Senior Specialist
Altisource Business Solutions Private Limited
Bengaluru, KA
09.2014 - 12.2015
Worked towards preparation of Settlement statement for evaluation of property before the deal,
disbursing funds to the respective parties after the successful closing of an REO property on the basis of
Lender & Cash transactions
Process Responsibilities:
We used globally certified Resware - the best for Business Solutions
I worked for the disbursement of PTS & PTC/A states along with RESI files
Worked on Lender transactions requiring to communicate with Executives in USA
Achieve budgeted conversion rate and specified targets
Ensure that the performance of group is efficient and to be responsible for the overall functioning
Coordinate with management for motivational activities to improve team motivation
Coach, mentor team members to improve their individual and overall group performance
Contribute to the overall achievement of the process levels by achieving agreed personal/SLA targets.
Education
MBA - International Business Management & Information Technology
Verification Associate at HSBC ELECTRONIC DATA PROCESSING INDIA PRIVATE LIMITEDVerification Associate at HSBC ELECTRONIC DATA PROCESSING INDIA PRIVATE LIMITED
Senior Data Analyst at HSBC Electronic Data Processing India Private LimitedSenior Data Analyst at HSBC Electronic Data Processing India Private Limited