KARTHIK SANNAREDDY

• Analyzed online customer satisfaction data and feedback to identify key pain points across digital journeys
• Partnered with cross-functional teams to translate customer insights into actionable improvements in website content, navigation, and service visibility
• Tracked customer satisfaction trends and shared key insights with stakeholders through structured reporting and dashboards
• Supported execution tracking for global initiatives by aligning timelines, deliverables, and stakeholder responsibilities across multiple teams
• Facilitated stakeholder discussions, governance reviews, and working sessions, ensuring clear documentation of action items, decisions, and follow-ups
• Contributed to the design and creation of executive dashboards and reports highlighting performance trends, risks, and improvement opportunities for leadership visibility
• Maintained structured tracking logs covering ongoing workstreams, dependencies, and key focus areas
• Led improvements to service upsell experience on the website by analyzing competitor offerings and leveraging VoCaaS feedback, enhancing user experience and increasing upsell opportunities
• Developed training materials and process documentation to streamline onboarding of new team members

Deployed at Dell Technologies

• Led development of detailed market research reports covering industry trends, competitor analysis, and customer segmentation to support business strategy
• Collaborated with sales and leadership teams to convert insights into client presentations, proposals, and go-to-market materials
• Designed and standardized corporate presentation templates, improving turnaround time and ensuring brand consistency across deliverables
• Managed end-to-end execution of digital campaigns including email outreach and social media initiatives, tracking engagement and optimizing performance
• Coordinated with cross-functional teams and external vendors to ensure timely delivery of marketing assets and campaign activities
• Maintained structured tracking of campaign performance, reporting key metrics and insights to leadership for decision-making
• Ensured data accuracy and consistency across marketing databases and reporting outputs through validation checks and process controls
• Supported website design improvements by sourcing and selecting relevant visuals from stock image repositories enhancing content appeal and user experience