Karthik Sathram
Hyderabad
Summary
Dedicated Customer Support Executive with proven strengths in issue resolution, effective communication, and staff training. Committed to enhancing customer satisfaction and operational efficiency during peak periods.
Overview
2
2
years of professional experience
Work History
Customer Support Executive
Sutherland
Hyderabad
2023.10 - 2025.09
- Responded promptly to customer inquiries via phone.
- Resolved customer issues in a timely manner.
- Assisted customers with product issues and service questions.
- Provided clear information about products and services to customers.
- Maintained updated knowledge of company offerings and promotions.
- Escalated unresolved issues to appropriate departments for further assistance.
- Trained new staff on customer support processes and tools.
- Provided support during peak periods of activity.
Education
MBA - Finance
Dr. B.R Ambedkar Institute of Management
Hyderabad2022-06
Bachelor of Arts - Computers
Wesley Degree College
Hyderbad2019-05
Skills
- Customer service
- Issue resolution
- Staff training
- Effective communication
- Time management
- Active listening
- Team collaboration
- Adaptability
- Empathy display
- Problem-solving abilities
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Affiliations
- Playing cricket
- Long drives or rides
- Spending quality time with family
Accomplishments
- Consistent weekly topper for 23 months
- Handled new teams during peak season, out of six months, got four RNR
Timeline
Customer Support Executive
Sutherland
2023.10 - 2025.09
MBA - Finance
Dr. B.R Ambedkar Institute of Management
Bachelor of Arts - Computers
Wesley Degree College