Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic

Karthik Sathram

Hyderabad

Summary

Dedicated Customer Support Executive with proven strengths in issue resolution, effective communication, and staff training. Committed to enhancing customer satisfaction and operational efficiency during peak periods.

Overview

2
2
years of professional experience

Work History

Customer Support Executive

Sutherland
Hyderabad
10.2023 - 09.2025
  • Responded promptly to customer inquiries via phone.
  • Resolved customer issues in a timely manner.
  • Assisted customers with product issues and service questions.
  • Provided clear information about products and services to customers.
  • Maintained updated knowledge of company offerings and promotions.
  • Escalated unresolved issues to appropriate departments for further assistance.
  • Trained new staff on customer support processes and tools.
  • Provided support during peak periods of activity.

Education

MBA - Finance

Dr. B.R Ambedkar Institute of Management
Hyderabad
06-2022

Bachelor of Arts - Computers

Wesley Degree College
Hyderbad
05-2019

Skills

  • Customer service
  • Issue resolution
  • Staff training
  • Effective communication
  • Time management
  • Active listening
  • Team collaboration
  • Adaptability
  • Empathy display
  • Problem-solving abilities

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

Affiliations

  • Playing cricket
  • Long drives or rides
  • Spending quality time with family

Accomplishments

  • Consistent weekly topper for 23 months
  • Handled new teams during peak season, out of six months, got four RNR

Timeline

Customer Support Executive

Sutherland
10.2023 - 09.2025

MBA - Finance

Dr. B.R Ambedkar Institute of Management

Bachelor of Arts - Computers

Wesley Degree College

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Karthik Sathram