Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Karthik Selvakumar

MANAGER - ACCOUNTS RECEIVABLE
Chennai

Summary

Strategic Accounts Receivable Manager with over 9 years of experience in B2B SaaS Order-to-Cash (O2C) operations across EMEA and APAC regions. Proven expertise in managing end-to-end AR processes including billing, collections, dispute resolution, and credit control. Strong track record of reducing aged receivables, optimizing DSO, and leading high-performing AR teams. Adept in using ERP systems, driving process automation, and collaborating cross-functionally to enhance cash flow and ensure compliance.

Overview

9
9
years of professional experience
16
16
years of post-secondary education
3
3
Certifications
4
4
Languages

Work History

Manager - Accounts Receivable

Freshworks Inc
04.2018 - Current
  • Oversee the end-to-end Accounts Receivable process for the Europe, Middle East and Africa region.
  • Manage AWS-related global AR operations, including private offer creation, payment collection, and resolving AWS Marketplace payment challenges.
  • Drive process improvements and ensure scalability through automation, workflow assessments and continuous process optimization.
  • Collaborate with key stakeholders including Sales, Billing, Deals Desk, and Legal to resolve complex disputes, escalations, and account issues.
  • Improved collection turnaround by 20% through revised follow-up cadence and automated reminders..
  • Responsible for the hiring, training, and development of the collections team, ensuring high performance and professional growth.
  • Define and drive AR strategies, internal metrics, and objectives for the assigned region.
  • Implement AR policies and procedures to optimize collections and minimize outstanding receivables.
  • Experienced in ERP systems including QuickBooks and NetSuite.
  • Reduced DSO by 15% in 2 quarters through targeted collection strategies
  • Manage ad hoc projects, support cash forecasting, and contribute to global AR initiatives.
  • Reviewing and preparing the monthly suspension file to maintain financial health and compliance.

Data Associate

Amazon
10.2016 - 03.2018
  • Started my career as a transcriber and progressively advanced to two other key roles: Verification and Annotation, gaining expertise across different hierarchical processes.
  • Contributed to various Kaizen projects focused on process enhancement and quality improvement to drive team efficiency.
  • Mentored multiple batches across diverse verticals, ensuring new joiners achieved high-quality standards while staying updated on conventions and best practices.
  • Actively participated in the People Developer team, organizing team outings, interactive games, and sports activities to foster meaningful interpersonal connections and strengthen team rapport.

Education

Bachelor of Engineering - ECE

Jaya Engineering College
01.2012 - 01.2016

Higher Secondary Certificate -

VANA VANI MATRICULATION HIGHER SECONDARY SCHOOL
01.2010 - 01.2012

Higher Secondary Certificate -

KENDRIYA VIDYALAYA C.L.R.I
01.2000 - 01.2010

Skills

  • IERP/Accounting Systems: NetSuite, Quickbooks and AWS Marketplace

  • Invoicing & Billing Operations

  • Collections Strategy & Dispute Resolution

  • DSO Reduction & Cash Forecasting

  • Leadership, Hiring & Team Development

  • Process Automation & Scalability

Awards

  • CFO Individual Award
  • CFO Team Award
  • Most Valuable Player - 2022, 2023 and 2025
  • Extra Mile Award - 2018
  • Champion Performer - 2019, 2021 and 2024
  • Ninja Performance Award - 2020

Certification

BillingOps Expert

Timeline

Manager - Accounts Receivable

Freshworks Inc
04.2018 - Current

Data Associate

Amazon
10.2016 - 03.2018

Bachelor of Engineering - ECE

Jaya Engineering College
01.2012 - 01.2016

Higher Secondary Certificate -

VANA VANI MATRICULATION HIGHER SECONDARY SCHOOL
01.2010 - 01.2012

Higher Secondary Certificate -

KENDRIYA VIDYALAYA C.L.R.I
01.2000 - 01.2010

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Karthik SelvakumarMANAGER - ACCOUNTS RECEIVABLE