Karthik Talla
Hyderabad
Summary
Senior Technical Support Engineer with 6+ years of experience supporting enterprise SaaS platforms and production systems. Expertise in L2/L3 incident management, root cause analysis, API integrations, and cloud-based platform troubleshooting. Hands-on experience with Python automation, REST APIs, SQL, and monitoring/logging tools in SLA-driven environments. Proven collaborator with Engineering, DevOps, and Product teams to deliver scalable solutions and reliable customer outcomes. Ownership-driven professional focused on system reliability, operational excellence, and customer success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Engineer - Level 2
Narvar
Hyderabad
02.2022 - 01.2026
- Delivered advanced technical support for global eCommerce and shopify Plus retailers to ensure seamless post-purchase operations
- Troubleshoot Shopify returns, Order APIs,CCPA workflows and complex UI/API issues while maintaining 99% SLA compliance.
- Conducted root-cause analysis with snowflake,DataDog, Retool and Splunk to identify and resolve issues.
- Collaborated with engineering teams through JIRA for effective issue prioritisation and resolution.
Support Engineer
DIGEE IT NETWORKS
Hyderabad
10.2020 - 02.2022
- Monitored and supported web applications built with Python, Django, Flask, and JavaScript, ensuring high availability.
- Handled customer-reported issues, performed root cause analysis, and coordinated with engineering for timely resolutions.
- Collaborated with product managers and UX teams to ensure smooth deployment and performance of new product features.
Support Engineer
Diebold Nixdorf
Hyderabad
10.2019 - 10.2020
Technical Support
Tech Mahindra
Hyderabad
10.2017 - 10.2019
Education
Bachelor of Engineering - BE - Information Technology
Progressive Engineering College
HyderabadSkills
Incident management and root cause analysis
Application debugging and bug tracking
Customer relationship management
Training material development
Technical support and solutions
JIRA and log analysis
SLA and SaaS support
API debugging and automation
Data monitoring with DataDog
GCP logging and Snowflake management
Zendesk and Shopify Plus support
Returns management strategies
CCPA compliance expertise
Languages, Platforms And Tools
Python
JavaScript, HTML, and CSS
SQL and MJML
N8n and Zapier integrations
Postman API
SDK integration expertise
GCP, AWS, DataDog, Zendesk, Servicenow
Certification
Microsoft: Introduction to Programming Using Python
Timeline
Technical Support Engineer - Level 2
Narvar
02.2022 - 01.2026
Support Engineer
DIGEE IT NETWORKS
10.2020 - 02.2022
Support Engineer
Diebold Nixdorf
10.2019 - 10.2020
Technical Support
Tech Mahindra
10.2017 - 10.2019
Bachelor of Engineering - BE - Information Technology
Progressive Engineering College