Karthik SONNAKULA
IT Analyst
Krakow
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.
Overview
5
5
years of professional experience
Work History
IT Analyst
HCL Technologies
krakow
05.2022 - 08.2022
- Investigated system issues and implemented resolutions to reduce downtime.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Enhanced and reconstructed computer systems to increase efficiency.
- Enhanced interfaces to promote better functionality for users.
Technical Support Representative
Magnasoft Consulting India Pvt. Ltd.
Hyderabad
08.2019 - 10.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Process Executive
Cognizant Information technology company India pvt ltd
Hyderabad
03.2018 - 08.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Wipro Technologies Pvt Ltd.
Hyderabad
06.2017 - 02.2018
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
MBA - International Business
WSB University
Krakow, PolandGraduate Diploma in Information Technology - Information Technology
Auckland Institute of Studies
Auckland, New ZealandBachelor of Science - Computer Science Engineering
Avanthi Institute of Engineering Technologies
Hyderabad, India Skills
Efficient and Detail-Orientedundefined
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
IT Analyst
HCL Technologies
05.2022 - 08.2022
Technical Support Representative
Magnasoft Consulting India Pvt. Ltd.
08.2019 - 10.2021
Process Executive
Cognizant Information technology company India pvt ltd
03.2018 - 08.2019
Customer Service Representative
Wipro Technologies Pvt Ltd.
06.2017 - 02.2018
MBA - International Business
WSB University
Graduate Diploma in Information Technology - Information Technology
Auckland Institute of Studies
Bachelor of Science - Computer Science Engineering
Avanthi Institute of Engineering Technologies
Similar Profiles
Srinivasan NandagopalSrinivasan Nandagopal
ETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ LtdETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ Ltd
Pooja SaxenaPooja Saxena
Senior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt LtdSenior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt Ltd
GIRISH KORIGIRISH KORI
Senior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBHSenior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBH
Abhishek KumarAbhishek Kumar
Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)
Daria SharudaDaria Sharuda
Senior IT Recruiter at Sigma SoftwareSenior IT Recruiter at Sigma Software