Summary
Overview
Work History
Education
Skills
Internships
Projects
Accomplishments
Timeline
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Karthik Sridhar

Key Account Manager
Bengaluru

Summary

I'm an Account Manager with ~8 years of experience in the field of account management, client relations, and strategic communications. I am looking for a challenging position in the field of account management in order to drive growth for the business & improve the overall revenue of the company while engaging with key clients productively.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
5
5
Languages

Work History

Enterprise Account Manager

Zoho Corporation
02.2022 - Current
  • Responsible for all Enterprise level customers of Zoho in Karnataka across industries.
  • Managing ~ $2M in recurring revenue and successfully grew annual recurring revenue (ARR) within the Karnataka region through effective account management and strategic cross-selling and upselling initiatives.
  • Orchestrated the successful implementation of Zoho's Products and solutions for several enterprise clients, resulting in improved operational efficiency, cost savings, and revenue acceleration.
  • Worked closely with C-suite executives and key decision-makers of client organizations to understand strategic objectives, align technology solutions with business goals, and drive consensus around adoption and expansion of Zoho products and services.
  • Brought in various new banners to Zoho through referrals from existing clients due to good rapport and personal connects.
  • Known for using out of the box methodologies and ideas to bring in new banners/revenue to the company.
  • Reduced churn rates significantly by proactively addressing potential issues before they escalated into major problems for the clients.
  • Worked with big closures with large enterprises and government deals which require extensive documentation, RFPs, bidding etc.
  • Played a key role in training and assisting interns and new-joinees to the team and was crucial in setting up the SOP for the account management process at Zoho.
  • Provided timely updates on account activities, enabling the management team to make informed decisions in driving business growth.


Delivery Manager

Indegene Inc.
04.2021 - 01.2022
  • Responsible for all digital and web related services for the entire SEASK region consisting of 7 countries.
  • Requirement gathering of all projects from client and converting to output by internally liaising with respective teams.
  • Managed third-party contracts to drive delivery of required services.
  • Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
  • Upselling of additional services to client to make the entire delivery smoother and giving them quicker results.
  • Met the monthly revenue target of 70K Euros.
  • Responsible for conducting daily stand up call and monitoring all project progresses.

Client Relations and Digital Marketing

Business Sherpa
07.2020 - 02.2021


  • Managed client relations and digital marketing activities.
  • Worked with Saas founders for scale-up programs.
  • Worked on lead generation funnels on LinkedIn for SAAS startups, Coaches, and other SMEs.
  • Worked with Coaches from across the globe to set up new client growth funnels.
  • Creating custom landing pages and lead capture forms.
  • Organized and hosted online meet-ups for SAAS founders.
  • Handled a remote team of interns to upskill them to be job-ready.
  • Video editing and captioning.
  • Creating and editing podcasts

Senior Associate - Product Compliance

Amazon
10.2019 - 06.2020


  • Coordinated aspects of client communication involved in regulated product transactions.
  • Handled the communication aspect of distribution, shipping, sale, import/export, storage, the environmental impact of products to ensure legal requirements are met.
  • Helped grow the EU, US, and CA regions and coordinated with internal communication channels to regulate quality standards for all Amazon consumer products.
  • Met quality standard required (99.1%) while processing 800 or so consumer products on a daily basis.

Customer Relationship Manager

Godrej Properties Limited
12.2018 - 10.2019


  • Was the designated relationship manager for "Godrej Aqua" comprising of 600 customers, also assisting 5 other projects in Bangalore.
  • Handled post-sales, payment monitoring, direct customer escalations, and customer walk-ins.
  • Curated and coordinated customer-centric events for projects across Bengaluru.
  • Software used: Salesforce
  • SPOC for all legal documentation and registration processes involved in the sale of real estate products.
  • Successfully retained customers who wanted to withdraw from projects during the GST transition in 2019 (59/60 customers retained)
  • Received an NPS (Net Promoter Score) of 9 (on a scale to 10) for the project handled - "Godrej Aqua"
  • Contributed approx. 6 crores in revenue by converting walk-ins to sale closures.

Senior Associate - Engagement Management Services

Ernst & Young Global Shared Services Private Limited
09.2015 - 10.2018


  • Performed tax advisory services for individuals traveling on various assignments to and from the United States.
  • Developed and managed the project and transition plans, including road mapping, budget planning, timeframes, responsibilities, and accountabilities for each project sector.
  • Regularly met SLAs and deadlines in tax advisory projects that helped not only retain clients but also upsell other products/services.
  • Led the implementation process for new clients requiring tax services.
  • Created and owned a transition project for US green card holders that resulted in revenue growth for the BLR sector.
  • Strategically handled multiple client accounts and scored a 99% on Qtrax quality score with zero data incidents during my tenure
  • Assisted the billing team in coordinating all necessary information to bill clients.
  • Received a performance rating score of 5 (out of 5) for the year 2016-17
  • Was promoted in 2017 to "Senior Associate" as a result of my work ethic and consistently high performance scores.
  • Conducted performance reviews and contributed to feedback for junior team members for their recognition and improvement of performance towards the team.


Associate Trainee

Associate Trainee
03.2015 - 08.2015


  • One of India's leading businesses in Vertical Machining Center Manufacturing.
  • Handled internal client communication in the freight forwarding department Client Relations Business Communication Writing Strategic Communication Decision Making No Paper Forms - Lead Management S ystem ExtraaEdge - Lead Management Syste m Podcast Video Editing & Captions and was in-charge of custom clearances for the South East Asia sector.
  • Handled the billing of freight services and incoming shipments to clients and helped train the said clients on the customs clearance process.
  • Coordinated projects of various incoming & outgoing shipments.

Education

BBA - Marketing

MS Ramaiah College of Arts, Science And Commerce
Bangalore
03.2011 - 04.2014

Skills

Key Account Management

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Internships

Virtual Marketing Project "Achieve with Dell" for Dell India

Bangalore | 2013 June - 2013 August

  • Digital marketing project for the Bengaluru region.
  • Conducted a digital marketing survey to determine customer expectations for the age group 16 - 25 yrs.
  • Conducted a technology innovation contest for the age group 16-25 yrs to find budding talent.


'HR Recruiter' for Jobs4Sure

Bangalore | 2014 May - 2014 June

  • Screened resumes to determine if candidates meet minimum requirements required by the client for a specific job role.
  • Partnered with regional hiring managers to determine staffing needs.
  • Performing reference and background checks of selected candidates.
  • Was responsible for conducting initial interviews of candidates for multiple job roles.


'Train the Trainer' Program - Infosys via Athiya

Mysore | 2015 July - 2015 August

  • Content development and facilitation of training programs.
  • Facilitated upskilling the new hires to be job-ready.


Projects

Thesis - A Study on Customer Satisfaction of 'The Hindu'

Bangalore | 2013 - 2014


Conducted a study on the customer satisfaction levels of the readers of The Hindu (a leading Indian newspaper) as part of my bachelor program.

Accomplishments

Received the 'Exceptional Client Service' award at Ernst and Young 2017 - 2018

Received this award for 'Outstanding Contribution in Servicing Key Clients'


Received multiple 'Extra Miller Awards" at Ernst and Young

2016 - 2018


Chief judge for 'Enigma' 2015 - 2015 'Enigma' - a management fest conducted by MS Ramaiah CASC, Bengaluru


Won 1st place - 'Marketing'

2012 - 2012


Won 1st prize in the 'Marketing' event at the management fest conducted by MES College of Arts, Commerce & Science, Bengaluru


Won 1st place - 'Entrepreneurial Development'

2011 - 2011


Won 1st prize in the 'Entrepreneurial Development' event at the management fest conducted by BMS College of Commerce and Management, Bengaluru

Timeline

Enterprise Account Manager

Zoho Corporation
02.2022 - Current

Delivery Manager

Indegene Inc.
04.2021 - 01.2022

Client Relations and Digital Marketing

Business Sherpa
07.2020 - 02.2021

Senior Associate - Product Compliance

Amazon
10.2019 - 06.2020

Customer Relationship Manager

Godrej Properties Limited
12.2018 - 10.2019

Senior Associate - Engagement Management Services

Ernst & Young Global Shared Services Private Limited
09.2015 - 10.2018

Associate Trainee

Associate Trainee
03.2015 - 08.2015

BBA - Marketing

MS Ramaiah College of Arts, Science And Commerce
03.2011 - 04.2014

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Karthik SridharKey Account Manager