Karthik Srikantan
Bengaluru
Summary
Dynamic Credit Assessment Officer with a proven track record at ANZ SSI, excelling in compliance and process improvement. Adept at critical thinking and effective communication, I achieved 100% quality in processing while training staff and enhancing customer relationships. Committed to driving operational excellence and fostering teamwork in high-pressure environments. Insightful Assessment Officer known for high productivity and efficient task completion. Skilled in data analysis, critical thinking, and report writing to deliver accurate assessments. Excel in communication, problem-solving, and time management to meet deadlines and support team objectives. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Credit Assessment Officer
ANZ SSI
BENGALURU
10.2025 - Current
- Understanding assessment frameworks to ensure compliance with regulatory standards.
- Participated actively in team meetings by providing feedback on current processes or suggesting new ideas.
- Attended training sessions to stay abreast of changes in legislation or policy.
- Ensured accuracy of data entered into systems by performing regular audits and checks.
- Liaised regularly with senior colleagues to escalate any issues that arose during an assessment.
Customer Settlement Enquiries Officer
ANZ SSI
BENGALURU
01.2015 - 10.2025
- Handled inbound calls effectively and efficiently.
- Managed BAU and resolved customer queries over the call.
- Seeking the support of SO/TL as needed.
- Provided floor support to the colleagues.
- Contributed ideas to process improvements.
- Escalating potential issues to the respective team.
- Got trained in the releases process.
- Supported the team as a Subject Matter Expert.
- Handled outbound calls and escalations effectively and efficiently.
- Resolving customer queries within the SLA.
- Provided training to new joiners and existing staff.
- Invested in errors and provided timely feedback to the staff.
- Part of the RLM migration and testing team.
- I got trained on both of these processes.
- Supported the team as and when required during high-volume periods.
- Achieved 100% quality in processing the files.
- I got trained in the triage process.
- Supported the team as and when required during high-volume periods.
- Achieved 100% quality in processing the files.
Assistant Manager Branch Operations
Axis Bank Ltd
01.2010 - 01.2015
- Managed day to day branch operations
- Resolving walk-in customers queries
- Managed Branch Teller role - Daily remittances to currency chest & adhering to RBI's clean note policy
- Initiated Account Opening, Account Closures & Account transfers
- Timely clearing of Inward & Outward Cheques
Education
Master of Business Administration -
Bachelor of Business Administration -
Certification on Investment Banking Operations -
Skills
- Time management
- Teamwork
- Client management
- Effective communication
- Critical thinking
- Process improvement
- Customer relationship management
- Problem-solving ability
- Eye to detail
- Adaptability
- Staff training
- Attention to detail
- Problem solving
Accomplishments
- Received Kudos nomination from other colleagues
- Awarded Star Performer in the process
- Awarded as Best FDO/Customer Hero Award
- Awarded with the Best Student of the year
Languages
- Kannada
- English, Fluent
- Kannada, Fluent
Timeline
Credit Assessment Officer
ANZ SSI
10.2025 - Current
Customer Settlement Enquiries Officer
ANZ SSI
01.2015 - 10.2025
Assistant Manager Branch Operations
Axis Bank Ltd
01.2010 - 01.2015