Karthik Subramaniam
Chennai
Summary
Focused professional with demonstrative ability to organize work, establish priorities and delegate tasks to meet service delivery requirements. Skilled in communicating to meet performance and productivity requirements while ensuring compliance with policies and regulations.
Overview
7
7
years of professional experience
Work History
KDP Support Analyst
Amazon.in
01.2025 - Current
- Process and respond to email, phone, and chat contacts (often simultaneously) received from KDP website users.
- Met all quality, productivity, and time management goals as set by management.
- Demonstrated an appropriate sense of urgency for email response times and phone & chat service levels.
- Followed company policies and processes in order to process customer requests appropriately.
- Proactively strived to drive improvement to the internal and external processes to enhance the customer experience
- Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience.
CLIENT CARE EXECUTIVE
Standard Chartered Bank
11.2021 - 09.2024
- Expertly handled enquiries and transactions with high volume call environment in relation to banking products,(account services, credit cards, and loans.)
- Provided prompt assistance and innovative solutions to address customer inquiries and proficiently guided through online banking platforms and third-party payment applications
- Demonstrated persuasive sales techniques to upsell products and services to eligible clients
- Proactively channelled customer feedback to relevant departments to promote continuous process improvement
- Maintained comprehensive understanding of clients' needs and expectations
EXECUTIVE CORPORATE SALES
Indigo Airlines
03.2020 - 10.2021
- Strategically managed a diverse portfolio of over 40 corporate clients and 20+ SME clients
- Cultivated strong relationships as primary point of contact for corporates and travel management companies
- Streamlined communication channels, ensuring efficient collaboration between departments for tailored client solutions
- Conducted thorough market analysis by collating and synthesizing data from various team members
- Built rapport with new and existing customers to boost client retention
OFFICER - SECURITY (AO&CS)
Indigo Airlines
12.2017 - 03.2020
- Demonstrated unwavering commitment to passenger safety and security by adhering to rigorous protocols
- Delivered exceptional customer service by promptly attending to passenger needs and requests
- Exhibited strong teamwork skills, fostering swift coordination with colleagues to achieve operational excellence
- Maintained impeccable uniform and equipment, representing department professionally in all interactions
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies
Education
Bachelor of Arts - English literature
Gujarat University
Ahmedabad, Gujarat04.2016
Skills
- MS Office
- Networking
- Co-ordination
- Research and collated data
- Bilingual
Awards
- Best Debutant Award - Recognition for contribution and supporting sales initiatives
- Positive Leadership certified through Leading with Pride.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Interests
Exploring
Taking a Hike
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePaid time offPaid sick leave4-day work weekHealthcare benefitsCompany CulturePersonal development programsFlexible work hoursTeam Building / Company RetreatsWork from home optionQuote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
KDP Support Analyst
Amazon.in
01.2025 - Current
CLIENT CARE EXECUTIVE
Standard Chartered Bank
11.2021 - 09.2024
EXECUTIVE CORPORATE SALES
Indigo Airlines
03.2020 - 10.2021
OFFICER - SECURITY (AO&CS)
Indigo Airlines
12.2017 - 03.2020
Bachelor of Arts - English literature
Gujarat University
Similar Profiles
Abdul KhaderAbdul Khader
Warehouse Worker at Amazon.inWarehouse Worker at Amazon.in
Suparna BiswasSuparna Biswas
Account Management Lead at Amazon.inAccount Management Lead at Amazon.in
Abhijith SAbhijith S
Training Coordinator at Amazon.inTraining Coordinator at Amazon.in