Motivated ServiceNow Development Senior Architect/Manager with demonstrated knowledge of ITSM tools best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 16 years of experience in field and ready to take on challenging, growth-oriented role
ServiceNow Platfrom Development
ITIL Expert, Core Development, Platform Administration, Service Catalog, Flow Designer, Incident/Problem/Change, Knowledge Management, ITBM - APM, TTPM & PPM module, Agile Scrum, Epics,Stories, Sprints, Releases, UAT [User Acceptance Testing], ServiceNow Release, ServiceNow Upgrades, Integration Monitoring ServiceNow Versions from Dublin to Washington DC, Service Portal , Performance Analytics, Reporting & Dashboard, Training, Project Management
CIS - Platfrom Analytics
Micro certificates ofAgentic AI Executive
APM Modules
Performance Analytics