Summary
Overview
Work History
Education
Skills
Certification
Project
Timeline
Karthik V

Karthik V

Bengaluru

Summary

Versatile Operational Excellence Specialist in Management, Process Excellence Analyst with advanced knowledge of lean management, business development, Project management and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with 6+ years of experience in E-commerce.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Product Compliance Specialist - Process Expert

Amazon
04.2019 - Current
  • Lead & developed Catalog team of 25 FTEs; Managed the entire gamut of team related activities such as setting goals for the team, understood conflict issues & resolved them constructively, communicated with team members to maintain clearly defined expectations; administered the production and quality related issues.
  • Developed, implemented, & executed performance improvement plans and stakeholder management to drive continuous improvement & employee retention.
  • Maintained TAT commitments monitoring Catalog Quality Standards of team through constant monitoring and providing feedback Hired and developed the best, overall hired 74 senior catalog associates for the organization Fostered employee engagement & empowering career roadmap by initiatives like “BUILD” program across geographies resulting in growth in visibility within/outside LOB and was replicated across multiple functions
  • Produced detailed and relevant reports for use in making business decisions.
  • Evaluated current processes to develop improvement plans.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Conducted Root Cause Analysis (5 Whys Analysis/ Fish Bone Analysis) and Error Trend Analysis
  • Communicated across all levels on Operations, Sellers and program progress; provided focused feedback loops for teams based on performance and quality data Demonstrated experience in the practical implementation of detailed project plan for identification of seller’s issues and creation of detailed process documentation including risk mitigation documentation
  • Escalation/Incident Management on regulatory compliance, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction metrics.
  • Created customized Performance Development Plans (1:1) for employees with low KPIs and helped them grow

Sr. Associate SME

Amazon
10.2017 - 04.2019
  • Led & supervised a team of 8 FTEs supporting in Productivity, SLA and Quality development Complied with standards, policies and regulatory guidelines to promote customer satisfaction
  • Identified issues, analyzed information and provided solutions to problems
  • Addressed queries of stakeholders with guidance and corresponded updates to Lead/Manager
  • Shared innovative process improvements ideas enhancing process efficiency, quality & customer experience
  • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Associate

Amazon
04.2016 - 10.2017
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Mentored and coached other team members to meet daily goals.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Generated reports detailing findings and recommendations.
  • Overachieved productivity and accuracy targets for assigned audit/quality processes
  • Facilitated the Training/update/coaching mapping operations in the capacity of an SME
  • Worked in a Ticket management (meeting SLAs and responding/resolving tickets) environment and ensured TAT is met
  • Performed assigned project components of specific audit processes & created ad-hoc operational reports, status updates on a need basis

Education

B.Com - Finance & Accounting

Bangalore University, Bengaluru India
06.2014

Skills

  • MS OFFICE
  • Six Sigma Green Belt
  • Six Sigma Black Belt
  • Lean Management
  • Operational Excellence
  • Project Management
  • Operations Management
  • SLA Management
  • SQL
  • ETL
  • Risk Management
  • KEY SKILLS
  • Process Excellence
  • Catalog Management
  • Data Analysis
  • Customer Complaint Resolution
  • Teambuilding
  • Decision-Making

Certification

  • Lean Management
  • Six Sigma Green Belt
  • Six Sigma Black Belt - Feb 2023
  • PMI - Project Management Professional (PMP) - Feb 2023

Project

  • Automation of Bulk Classification
    Identification & Implementing Process management strategies for Bulk Classification from various teams & ensuring accuracy.
  • Project FP (False Processing Audits)
    Process improvement to analyze incorrect measures imposed on the seller front that affected revenue for the seller due to
    listing takedown. Detailed measures were implemented which increased the seller listing experience by 8%.
  • Project FN (False Negative Audits)
    Project inhabited for Catalog Scrub Quality & Evasive Identification across SEP categories & expanded for entire Accounts in the
    Offensive Client. Seller Improvement experience impact 32%
  • Project SOAR (Simplification of ASIN Review)
    Establishment of Process quality layer to improve classification accuracy by training and creating SMEs in the team Impact :
    99.8% from 98.4%.
  • Project Bay Bridge
    Creation of a process management initiative to reduce the ticketing inflow for Restricted Products process from Seller initiatives & Brand Support. Impact estimated was 11% & current trend stands at 27%
  • Project Garuda
    Automation for data extraction for a manual audit processes, by implementing a tool which reduces the effort of auditors saving
    20000 hours annually reducing 11 FTEs.
  • Evasive Listing Identification
    Implementation of Automated solutions to identify evasive character listing for seller improvement & modification of various
    ML algorithms to identify anomalies in the website.
  • Anomaly Detection Correction
    Onboarded supervised ML model which identifies misclassifications and improves classification by surface new anomalies. This is helps in reducing the risk as well as human effort reduction. Post pilot testing, based on the feedback amendments, we were able to save 4% HC (~250 days)
  • Automated classification for classes attaining an accuracy of 97% & above to reduce manual human efforts & classified 7MM ASINs WW.
  • Evasive Character Density
    Played a pivotal role in ML based model which identifies the illegal products listed with textual variations. The model can automatically capture evasive words used in catalog against registered keywords. The evasive words and corresponding ASINs are uploaded to redshift table as per Ops convenience. This helped in detecting ~389K Evasive listings quarterly from US Marketplace alone

Timeline

Product Compliance Specialist - Process Expert - Amazon
04.2019 - Current
Sr. Associate SME - Amazon
10.2017 - 04.2019
Associate - Amazon
04.2016 - 10.2017
Bangalore University - B.Com, Finance & Accounting

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