Karthika Geethanjali E

Roles: Product Management, Compliance Technology, Scrum Master, Integration Manager.

Project 3 (Apr 2026 - Present): Product Management and Compliance Technology - Major U.S. Payments Technology Organization.

• Support strategic technology initiatives through RFP management, vendor evaluations, PoC execution, and solution assessments.
• Conduct a comparative analysis of compliance and data providers, evaluating data quality, coverage, schema alignment, operational fit, and risk exposure.
• Collaborate with business, product, compliance, and technology stakeholders to define requirements, and support informed product decisions.
• Contributed to product strategy and roadmap discussions.

Project 2 (Mar 2024 - Mar 2026): Scrum Master: Project: Global Payments Technology Organization.

• Facilitated Agile ceremonies such as Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, and managed delivery execution across cross-functional teams.
• Partnered with Product Owners to prioritize backlogs and improve delivery outcomes.
• Tracked delivery metrics, removed impediments, and supported release planning.

Project 1 (Nov 2021 – Aug 2023): Integration Manager - Sanction Screening (AML) Integration Program for Major U.S. Bank.

• Managed end-to-end integration of multiple product processor (PP) systems with the sanctions screening (AML) platform, aligned with production release cycles.
• Coordinated with stakeholders, including Business SPOCs, Compliance teams, Product Tech teams, Onboarding teams, and Testing teams, to ensure seamless delivery.
• Conducted project kick-off calls to define integration scope, perform gap analysis, and finalize requirements.
• Prepared and maintained business-managed end-to-end integration of multiple product processor (PP) systems with the sanctions screening (AML) platform, aligned with Business Integration Profiler (BIP) documents, project plans, and tracked approvals from Global Sanctions teams.
• Defined applicable global, regional, and local sanctions lists for data screening; performed hit rate analysis, and optimization where applicable.
• Published and monitored project milestones until go-live, ensuring alignment with delivery timelines.
• Supported all testing phases, including SIT, UAT, PVT, and production cut-over, ensuring a smooth go-live implementation.

• Delivered domain consulting and training on Temenos Transact Banking Framework modules: Accounting, Regulatory Reporting, Limits, Collateral, Interest, Tax, and Compliance (FATCA, CRS, Data Protection).
• Partnered with product teams to align enhancements, update training content, and ensure accurate knowledge transfer.
• Designed and maintained course materials aligned with monthly product releases.
• Conducted product demonstrations and workshops for employees, clients, and consultants.

Progressed through multiple leadership and operations roles across leading private-sector banks, managing branch operations, customer service, regulatory compliance, risk management, audits, and business growth initiatives.

Key Roles Held.

• Branch Service Leader – Yes Bank – Sep 2017 – Oct 2018
• Branch Operations Head – Axis Bank – Mar 2017 – Aug 2017
• Common Authorizer – HDFC Bank – Apr 2014 – Mar 2017
• NRI Manager, Customer Service Manager, Electronic Desk Manager – ICICI Bank, Feb 2010 – Apr 2014.

Key Achievements and Responsibilities:

• Managed end-to-end retail banking operations, customer servicing, account management, remittances, deposits, and regulatory reporting.
• Led KYC, AML, sanctions compliance, audit management, operational risk controls, and regulatory adherence.
• Handled customer onboarding, complaint resolution, branch governance, and service quality initiatives.
• Managed suspense accounts, GL reconciliations, inventory controls, record management, and operational compliance.
• Supported branch setup and expansion initiatives, including new branch launches, and digital banking transformation projects.
• Consistently achieved strong audit ratings, and maintained high standards of operational excellence.
• Drove business growth through customer relationship management, cross-selling, and acquisition initiatives.
• Managed high-value customer portfolios, including NRI, HNI, and Privilege Banking segments.