Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Timeline
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KARTHIKA J

COIMBATORE

Summary

Resolution Specialist with expertise in addressing complex customer challenges and enhancing satisfaction through effective communication. Proven track record of increasing customer retention by delivering timely service solutions and managing conflicts proactively. Experienced in recruitment and onboarding processes, contributing to team development and operational efficiency.

Overview

18
18
years of professional experience

Work History

Resolution Specialist and HR Champ

Amazon
Coimbatore
07.2019 - Current
  • Resolved escalated customer issues for Amazon, delivering optimal solutions.
  • Executed recruitment strategies across multiple locations, including PNQ, HYD, CJB, IXE, DEL, CCU.
  • Conducted off-campus interviews at various colleges to attract diverse talent.
  • Screened candidates during final interviews and facilitated onboarding processes.
  • Video-proctored virtual interviews to ensure fair candidate assessments.
  • Collaborated with HR team for internal movements and communication requirements.
  • Managed salary negotiations based on candidate profiles and experience levels.
  • Trained new hires under Training on Demand program to enhance team capabilities.

International Sales Delegate

Fleming Gulf
Bangalore
07.2013 - 12.2013
  • Secured VIP passes for conferences targeting CEOs, COOs, and top-level executives.
  • Conducted comprehensive research on company profiles and job titles to identify prospects.
  • Managed diverse conferences covering topics such as banking and facility management.
  • Generated leads through strategic outreach and networking initiatives.

Resource Process Executive-Banking

IBM
Bangalore
07.2010 - 01.2012
  • Delivered process training to employees, enhancing operational efficiency.
  • Managed inbound and outbound bank and credit card issues effectively.
  • Mentored workforce management team members to improve performance.
  • Generated weekly performance and quality reports for team analysis.
  • Resolved escalations from onshore clients, ensuring swift issue resolution.
  • Coached agents to enhance skills while maintaining detailed reports.
  • Updated daily client requirements for agents, ensuring accurate information flow.

Senior Executive (HRM)

MILLENNIA INFOTECH
Coimbatore
07.2009 - 06.2010
  • Executed human resource planning and conducted comprehensive job analysis surveys.
  • Spearheaded recruitment and induction processes to enhance organizational talent.
  • Implemented personnel policies and facilitated training programs for staff development.
  • Managed offers and promotions to attract top-tier candidates.
  • Administered salary structures to ensure competitive compensation.
  • Conducted placement and orientation sessions for new employees.
  • Gathered employee feedback to drive continuous improvement initiatives.
  • Oversaw job classification to align roles with organizational goals.

Senior Telesales Executive

KGISL PVT LTD
Coimbatore
04.2008 - 05.2009
  • Delivered prospects aligned with targets to enhance sales performance.
  • Conducted surveys for charity fundraising initiatives.
  • Trained pilot batches on process modules for improved operational efficiency.
  • Coached and mentored new agents on process updates and quality standards.
  • Maintained high motivation and energy levels across the team.
  • Performed weekly audits to ensure service excellence.

Process Executive

SHRIYA VENTURES
Coimbatore
09.2007 - 03.2008
  • Contracted phone services to English customers, enhancing communication reliability.
  • Harmonized quality parameters to maintain high customer satisfaction levels.
  • Generated comprehensive team reports on performance and daily productivity metrics.
  • Updated team on process-related changes, ensuring alignment with evolving standards.

Education

B.com -

Sri Ramakrishna College of arts and science for Women

MBA (HR) -

Bharthiyar University

C.Com - Computerized Accounting and Banking Regulations

C.A Institute

Skills

  • Customer service delivery
  • Training evaluation
  • Recruitment and Onboard Process
  • Coaching and feedback
  • Business process improvement
  • Collaborative problem solving
  • Quality assurance
  • Training development

Accomplishments

  • IBM Awarded STAR PERFORMER (Super Talented Achiever Award) Consistently for 2 years (2010 & 2011)
  • Received 'Best Team Leader' award for managing team activities.
  • Got TOP PERFORMER shield for maintaining quality and achieving prospects.
  • Consistently been a Team Topper for 8 months.
  • Participated in various seminars related to operations and administration management.
  • Been appreciated and awarded as Flexibility Champ in Amazon.

Languages

  • English
  • Tamil
  • Telugu

Personal Information

  • Father's name: Jaganathan R,
  • Spouse's name: Pradeep R
  • Date of Birth: 05/03/87

Timeline

Resolution Specialist and HR Champ

Amazon
07.2019 - Current

International Sales Delegate

Fleming Gulf
07.2013 - 12.2013

Resource Process Executive-Banking

IBM
07.2010 - 01.2012

Senior Executive (HRM)

MILLENNIA INFOTECH
07.2009 - 06.2010

Senior Telesales Executive

KGISL PVT LTD
04.2008 - 05.2009

Process Executive

SHRIYA VENTURES
09.2007 - 03.2008

B.com -

Sri Ramakrishna College of arts and science for Women

MBA (HR) -

Bharthiyar University

C.Com - Computerized Accounting and Banking Regulations

C.A Institute

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