Karthika Prasad
Bangalore
Summary
Dynamic Training Program Manager at Amazon Web Services with established expertise in program and change management. Attained 100% conversion rate for intern onboarding through innovative training strategies. Skilled in stakeholder engagement and quality analysis, utilizing strong communication skills to foster continuous improvement and elevate team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Training Program Manager
AMAZON WEB SERVICES
Bangalore
08.2022 - Current
- Provided exceptional support to internal stakeholders, addressing dynamic customer inquiries and resolving issues.
- Utilized strong communication skills to manage complex issues and deliver effective solutions.
- Handled Change Management tasks to facilitate smooth transitions in processes.
- Successfully onboarded over 60 interns, converting them into Cloud Support Associates (CSAs).
- Organized and executed 17 weeks of training, achieving a consistent conversion rate of 100% for two years.
- Introduced training projects that assessed and enhanced new-hire training effectiveness.
- Developed innovative strategies to minimize redundant administrative tasks in program management.
Training Specialist
AMAZON RECRUITING SERVICES
Bangalore
04.2021 - 08.2022
- Developed innovative training solutions across in-person, virtual, video, and self-directed modalities.
- Collaborated with Recruiting Services process owners to create workflows and deployment strategies.
- Managed multiple projects simultaneously, mitigating risks to ensure smooth training design and implementation.
- Mastered training software and learning systems for effective content delivery and reporting.
Quality Analyst
AMAZON RECRUITING SERVICES
Bangalore
01.2020 - 04.2021
- Performed in-depth analysis of daily transactions and escalations within Recruiting Services team.
- Collaborated with managers and process leads to clarify ambiguities and resolve urgent issues.
- Developed standard work strategies to implement sustainable solutions.
- Audited data accuracy and integrity to ensure compliance with regulations.
- Assessed defect impacts on internal and external interfaces to enhance collaboration.
- Communicated detailed written analysis of findings to management for informed decision-making.
- Tracked and reported quality metrics periodically to evaluate overall process performance.
- Identified improvement opportunities based on comprehensive quality metric evaluations.
Advertising Account Specialist
AMAZON ADVERTISING
Bangalore
05.2019 - 01.2020
- Analyzed advertiser account performance against key metrics to identify and implement optimization solutions.
- Engaged with advertisers to clarify advertising goals and expectations from programs.
- Monitored campaign progress through detailed activity reports, providing insights for future campaigns.
Vendor Support Associate
AMAZON VENDOR SERVICES
Bangalore
12.2016 - 05.2019
- Managed email communications regarding account management, supply chain issues, and chargebacks for vendors.
- Focused on stakeholder management to enhance collaboration and issue resolution.
- Collaborated with vendor managers, in-stock managers, and compliance teams to address vendor challenges.
- Served as Certified Mentor and Certified Specialty Trainer for staff development.
- Delivered regular feedback and coaching sessions to new hires based on performance metrics.
- Developed action plans to improve new hire performance and integration into the team.
Education
BACHELOR OF TECHNOLOGY - CIVIL ENGINEERING
Mahatma Gandhi University
01.2016
Skills
- Program and project management
- Change management
- Process and Continuous improvement
- Learning and development
- User education
- Quality analysis
- Training facilitation
- Mentoring and coaching
- Communication skills
- Stakeholder engagement
- Marketing strategies
- Microsoft Office suite
- Web conferencing tools
- Data analysis with SQL
- Tableau visualization
Hobbies and Interests
- Travel
- Dancing
- Journaling
Awards
- AWS AWSome Builder Award – Given on quarterly basis to best performing Training Program Manager.
- Achieved Monthly Best Performer Awards multiple times as Vendor Support Associate.
Certification
- The Program Management Professional (PgMP) certification (PMI) - ongoing
- Six Sigma Yellow belt (Amazon)
Timeline
Training Program Manager
AMAZON WEB SERVICES
08.2022 - Current
Training Specialist
AMAZON RECRUITING SERVICES
04.2021 - 08.2022
Quality Analyst
AMAZON RECRUITING SERVICES
01.2020 - 04.2021
Advertising Account Specialist
AMAZON ADVERTISING
05.2019 - 01.2020
Vendor Support Associate
AMAZON VENDOR SERVICES
12.2016 - 05.2019
BACHELOR OF TECHNOLOGY - CIVIL ENGINEERING
Mahatma Gandhi University
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