Karthika P

1. HR and Admin Department:

Responsibilities:

• Oversee hospital operations, including patient care areas and safety audits
• Guide and supervise hospital staff through daily rounds and education
• Manage digital records (IP/OP), attendance, salary processing, and equipment purchases
• Organize Doctor-Pharma conferences and health camps

Achievements:

• Increased efficiency in hospital operations
• Improved patient safety and care standards
• Facilitated Doctor-Pharma company collaborations

2. Accounts Department:

Responsibilities:

• Handle daily cash collection, petty cash, and deposits
• Verify bills, maintain documentation, and send to Proprietor
• Ensure timely doctor payouts and prepare monthly financial reports

Achievements:

• Ensured accurate and timely cash management
• Maintained a clear record of hospital financial transactions

3. Nursing Department:

Responsibilities:

• Assign duties and monitor staff schedules and leave
• Conduct ward rounds and oversee equipment, registers, and OT stock
• Manage staff meetings, consultant payments, and hostel outpasses

Achievements:

• Improved nursing staff efficiency and retention
• Maintained a consistent level of care and equipment availability

4. Pharmacy and Laboratory Department:

Responsibilities:

• Conduct weekly/monthly stock checks and manage drug inventory
• Monitor short expiry and coordinate AMC with vendors
• Track vendor performance and ensure timely invoice clearance

Achievements:

• Ensured proper drug inventory management
• Strengthened vendor relationships and timely payments

5. Insurance Department:

Responsibilities:

• Process and manage TPA approvals, claims, and patient correspondence
• Organize insurance-related camps and events
• Handle medical analytics, claims evaluation, and document support
• Coordinate with billing/accounts and track receivables

Achievements:

• Facilitated over 20 daily cashless surgeries and increased their turnover
• Successfully followed up on MOU agreements and surgery processes
• Recognized as the best employee for consistent performance
• Improved cashless insurance process efficiency
• Established new insurance tie-ups with multiple TPAs (MD India, ESI, Reliance, Health Insurance TPA)

Insurance Department – Key Responsibilities

• TPA Coordination & Claims Management:
  Get approvals, process health/mediclaim claims, and handle rejections/shortfalls.
  Liaise with clinical staff for billing updates and ensure smooth documentation flow.
• Data & Audit Management:
  Maintain and update insurance databases, resolve client queries, and manage insurance audits.
• Financial & System Management:
  Validate tariff plans for profitability, ensure revenue assurance.
  Handle Tally accounts, bank reconciliation, and prepare monthly inpatient revenue reports.
• Insurance Tie-Ups & Expansion:
  Establish and maintain tie-ups with providers like Vidal Health (TTK), Star Health, Medi Assist, ESI, Bajaj Allianz, and other government/private schemes.