Karthikayan S

Dedicated professional focused on efficiency and effectiveness within dynamic organizations. Committed to continuous learning and skill enhancement, driving both personal growth and organizational success. Adept at problem-solving and optimizing processes to achieve outstanding results.

Detail-oriented Deputy Branch Manager with a proven track record in delivering exceptional banking services and managing comprehensive operations. Skilled in optimizing processes within fast-paced environments to enhance customer satisfaction and operational efficiency. Expertise in team leadership, problem-solving, and strategic planning, contributing to branch growth and performance improvement.

• Successfully managed daily operations, maintaining regulatory compliance and ensuring customer satisfaction.
• Managed daily banking activities, ensuring a high-quality standard of service.
• Successfully resolved complex customer complaints, maintaining high customer satisfaction levels.
• Ensured compliance with all banking regulations and policies, including anti-money laundering and know-your-customer guidelines.
• Managed a team of 4 employees, effectively increasing employee engagement by 15%.
• Streamlined operations resulting in increase in transactional efficiency.
• Implemented a customer service training program, improving customer satisfaction scores.
• Collaborated with other departments, such as marketing, human resources, and IT, to ensure smooth business processes and alignment on organisation-wide goals.

Managing banking operations inclusive of implementing short / long term plans, managing teams with focus on excelling business targets & service delivery metrics., Following the process/procedure of the bank & ensuring compliance to rules and regulations of the bank including latest circulars & notifications., Implementing policies / procedures for all round development of the bank as well as reducing overall costs to the bank through various means., Managing customer centric operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms with minimum TAT., Managing the overall functioning of process, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level., Interfacing with clients for understanding their requirements and cultivating relations with them for customer retention & securing repeat business., Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual & group targets., Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.

• Demonstrated business acumen in effectively discharging the functions and achieving higher rate of organic growth.
• Proficient in handling quality customer service operations, organising process strategies and building relationships with various groups.
• Possess strong communication, analytical, analysis/mapping and negotiation skills.
• Interacted with clients for identification of requirements and documenting the same.
• Ability to grasp client needs and project requirements quickly.
• Strong initiation, analysing skills, teamwork, responsible and good communication skills.

• Tamil
• English

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.