Karthikeya S
Tumkūr
Summary
Results-driven Regional Operations Manager with strong skills in Microsoft Excel, recruiting, and performance evaluations. Committed to enhancing operational efficiency and customer satisfaction through effective team coordination and staff training.
Overview
12
12
years of professional experience
Work History
Regional Operations Manager
Muthoot Finance Limited
Bengaluru, India
04.2025 - Current
- Coordinated operations across departments for efficiency.
- Conducted performance reviews to help identify improvement areas.
- Addressed customer complaints and queries promptly, maintaining high levels of customer satisfaction.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
Assistant Manager
Muthoot Finance Limited
Bengaluru
05.2022 - 03.2025
- Assisted team of 5 in personal loan department with daily tasks.
- Supported junior staff in completing projects and achieving objectives.
- Done regular audit regarding KYC and checking dibursement is met our policy or not
- Supervised daily scheduling and duty assignments.
- Participated in interviews and provided feedback for hiring decisions.
Senior Executive
Jana Small Finance Bank Ltd
02.2020 - 05.2022
- Handled Fund transfer activities related to loan, refund and insurance, CASA account reconciliation, Client Service, Solving Neft Related Issues, publishing MIS,Providing necessary data to RBI audit department.
- Facilitated communication between different departments resulting in improved collaboration among teams.
- Resolved customer inquiries and complaints requiring management-level escalation.
Operation Manager in Moodbidri Branch
Credit Access Grameen Ltd
04.2018 - 01.2020
- Worked in Branch handled customer service related loan, File movement, Cash related transactions, giving training to new Joinee, BRS preparation.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Operation Assistant cum Cashier
Janalakshmi Financial Services Pvt Ltd (Rebadged to Accenture from July 2015 to Oct 2017)
11.2014 - 11.2017
- Worked in Branch handled customer related queries, 3rd Party Claims , Cash Related Transactions, Updating Registers, Giving training to New Joinee, Preparation of MCC to get Good Audit rating
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Assisted in the preparation of reports, presentations and correspondence.
- Entered data into databases accurately and efficiently.
- Developed positive relationships with internal customers through effective communication techniques.
Retail Store Accountant
Coramandel International Ltd
07.2014 - 11.2014
- Worked as Retail Store Accountant handled books of accounts, Stock Movement, Preparing invoice and make invoice payment, depositing cash to the company current account.
- Prepared monthly closing entries for multiple companies' books of records.
- Performed general ledger reconciliations on a timely basis.
Education
Bcom -
Tumkur University
PUC -
Vasavi Vidyapeeta
SSLC -
Karnataka State Secondary Education Board
Skills
- C
- Computer Fundamentals
- Microsoft Excel
- MS Word
- PowerPoint presentation
- Recruiting and interviewing
- Employee Performance Evaluations
- Operations coordination
- Customer satisfaction
- Team leadership
- Decision making
Languages
Kannada
English
Hindi
Languages
1,B1,1,C1
Hobbies and Interests
- Playing Cricket
- Watching Movies
- Traveling
Reference
Reference will be provide based on request.
Timeline
Regional Operations Manager
Muthoot Finance Limited
04.2025 - Current
Assistant Manager
Muthoot Finance Limited
05.2022 - 03.2025
Senior Executive
Jana Small Finance Bank Ltd
02.2020 - 05.2022
Operation Manager in Moodbidri Branch
Credit Access Grameen Ltd
04.2018 - 01.2020
Operation Assistant cum Cashier
Janalakshmi Financial Services Pvt Ltd (Rebadged to Accenture from July 2015 to Oct 2017)
11.2014 - 11.2017
Retail Store Accountant
Coramandel International Ltd
07.2014 - 11.2014
Bcom -
Tumkur University
PUC -
Vasavi Vidyapeeta
SSLC -
Karnataka State Secondary Education Board