Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
KARTHIKEYAN C

KARTHIKEYAN C

Chennai,TN

Summary

Dynamic Clinic Manager with a proven track record at Oliva Skin & Hair Clinic, driving 3X business growth through strategic project management and exceptional team leadership. Expert in data analysis and client relationship management, I enhance service quality and operational efficiency, ensuring alignment with organizational goals and fostering a motivated workforce.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Clinic Manager

Oliva Skin & Hair Clinic – Sreyas Holistic Remedies Pvt Ltd
Chennai
02.2017 - Current
  • Head of business operations at the branch, driving Business Revenue & Service Quality Targets are met, while ensuring team motivation and orientation towards the organizational goals. Plan training and staffing keeping bottom line & top line aligned. Turned around the center's performance from negative growth to 3X business growth with positive feedback from the clients & the internal team through process orientation and best practices.

Senior Consultant & Cosmetic Manager

Advanced Hair Studio
Chennai
01.2015 - 02.2017
  • Department Head of Cosmetic, dealing with VVIP & HNI clients and ensuring department sales and service. Guiding the team of Hair Experts, inventory management and planning business strategies for continuous revenue flow. As the Senior Consultant for sales, Client Relation Managers directly reporting to me, I achieved 200% positive growth during my tenure. Managing peoples across cultural and diverse social status, set the protocols and positively enhanced the overall work culture of the team.

Clinic Manager (SWIFT Member)

Kaya Limited
Chennai
02.2005 - 01.2015
  • Guiding new clinic managers to deal with day to day operation of the branch with focus on clinic revenue target and bottom line targets through effective cost management and maximum resource utilization. As a swift member, with diversified expertise, available for any unexpected situation, Legal proceedings, Client complaints, statutory requirements, Machine maintenance, Inventory planning, Sales planning & Staffing.
  • Drive Business Expansion, launched 2 new clinics in Chennai. Set the initial basic process & hand over clinics from project to clinic operations. Detailed data analysis for Strategic Business Planning, for 2 years, I presented SBP for pan-India expansion to head of operation. Initiate data driven initiatives to increase business efficiency.
  • Manage day to day operations, including sales, client experience, team management, inventory and administration.
  • Schedule roster for staff, manage client appointments, stock management and reception handling.
  • Administer procedures as per doctor’s guidance, special certification for Laser, Peels & MDA. Best therapist with zero protocol laps & highest cross sale achiever with positive client feedback.

Beauty Advisor: Shopper’s Stop & Lifestyle

Intercraft Trading Pvt Ltd
Chennai
12.2002 - 02.2005
  • Counter sales of perfumes and cosmetics…highest sales at Landmark outlet with simple sales techniques which developed a whole cosmetic department at the outlet.

Education

Master of Arts - Public Administration

Indira Gandhi National Open University, India
01.2025
Currently Pursuing.

Bachelor of Arts - General

Indira Gandhi National Open University, India
12.2024

Bachelor of Business Administration -

AIITM, India
12.2014
  • Foundation for strategic business planning and management roles.

Skills

  • Project management
  • Data analysis
  • Team leadership
  • Customer service
  • Business strategy
  • Process improvement
  • Client relationship management
  • Operations management
  • Clinical management

Certification

  • N.L.P certified- Leadership & People Management, Bangalore, India
  • Sales Expertise – You Can Sell – session by Shiv Khera., Delhi, India
  • Sales Intern – JD Marketing, Chennai, India

References

References available upon request.

Timeline

Clinic Manager - Oliva Skin & Hair Clinic – Sreyas Holistic Remedies Pvt Ltd
02.2017 - Current
Senior Consultant & Cosmetic Manager - Advanced Hair Studio
01.2015 - 02.2017
Clinic Manager (SWIFT Member) - Kaya Limited
02.2005 - 01.2015
Beauty Advisor: Shopper’s Stop & Lifestyle - Intercraft Trading Pvt Ltd
12.2002 - 02.2005
Indira Gandhi National Open University - Master of Arts, Public Administration
Indira Gandhi National Open University - Bachelor of Arts, General
AIITM - Bachelor of Business Administration,

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