Karthikeyan D

Senior Officer - Accounts Receivables (O2C) - Cash Application

● Taking care of the Daily Operations of end-to-end Accounts Receivable processes.

● Monitoring Business Operation’s queue to check the progress of the tickets to make sure that the process is followed.

● Handling Escalations and updating on Knowledge Gap with the Team.

● BI-Weekly meetings with clients discussing the activities of the Billing and Business operation Team.

● Periodically Audit the process gaps and publishing the report to Management.

● Preparing Operations Manual / SOP for the newly transitioned process and reviewing the same periodically with process update and get the sign off from the clients.

● Working closely with Stakeholders to meet the SLA.

● Closely monitoring the Month End Close activities.

● Prepared MIS report on month end closures and circulates to management.

● Preparing Ageing reports for invoices and unapplied payments and circulate to collections for follow ups

Handling customer refunds for double payments, cross-checking with documents provided by the customer for initiating the refunds.

Creating manual invoices for cancellations, handling charges, and sending them to customers.

Data Migration Support:

● Participated in a support role in migration activities from Oracle to SAP.

Testing the process in UAT and providing the update for SAP implementations.

Identifying the process gap and reporting to the project team.

Take care of migration reconciliation, such as back feed reconciliation and GL reconciliation.

Junior Process Agent - Accounts Receivables (O2C)

Downloading the statement from the bank's site and circulating it to the branches.

● Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger.

● Posting customer Receipts and payments by recording cash, checks and business transactions recorded by SAP user.

● Monitoring processing of invoices; ensuring timely collection of payments; conducting credit checks.

● Handled cheque return report and follow up the customer for second credit.

● Following up the old pending payments & clear the same from books.

● Making Recommendations for improving efficiency and accuracy of information.

● Assisted with Month-end and Year end closing deadlines.

● To undertake ad-hoc and other duties as required by the shared services team.

● Ensure day to day activities completes as per SLA and KPI.

● Handling query and resolved mails from branches & clients

● Supports weekly and Aging report based on and follow up on unpaid balance entries.

Accounts Payable – Payment.

● Monitoring vendor books and verifying the due dates for releasing the payments on time.

● Handling payment related queries and resolved mails from branches & clients.

Prepared open item report for vendor books and follow up team for holding those payments