Summary
Overview
Work History
Education
Skills
Timeline
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KARTHIKEYAN D

CHENNAI

Summary

Dynamic Senior Customer Service Representative at Groupon with expertise in financial accounting and problem-solving. Proven track record in optimizing processes and enhancing customer satisfaction through effective communication and data analysis. Adept at utilizing software tools to streamline operations and improve performance metrics, ensuring a seamless customer experience.

Overview

8
8
years of professional experience

Work History

Senior Customer Service Representative

groupon
Chennai
10.2020 - Current
  • Audited customer account information to identify issues and develop solutions.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Keep records of all goods shipped, received, and stored.
  • Financial accounting and maintenance.

Seller Support Associate

Sutherland global services
Chennai
11.2016 - 05.2019
  • Handled all aspects of business, including accounting, purchasing and web design.
  • Received and processed payments from customers using electronic transaction services.
  • Monitored customer reviews and feedback to improve product performance.
  • Utilized Amazon Seller Central tools such as Advertising Campaign Manager and Inventory Placement Service.
  • Tracked data related to Seller interactions, such as average response time, resolution rate, for management review.
  • Updated databases with new and modified Seller data.

Education

B.E (Electronics & Communication Engineering) - Electrical, Electronics And Communications Engineering

National Engineering College
Tuticorin, Tamilnadu
04-2016

High School (HSC) - Computer Science And Maths

SEV Matriculation Higher Secondary School
Madurai, Tamilnadu
04-2012

Skills

  • Customer service
  • Data analysis
  • Financial accounting
  • Account management
  • Software utilization
  • Process optimization
  • Customer relationship management
  • Problem solving
  • Communication skills
  • Inventory management
  • Payment processing
  • Team collaboration
  • CRM software
  • Shipping and logistics
  • Live chat support
  • Email management
  • SOP writing

Timeline

Senior Customer Service Representative

groupon
10.2020 - Current

Seller Support Associate

Sutherland global services
11.2016 - 05.2019

B.E (Electronics & Communication Engineering) - Electrical, Electronics And Communications Engineering

National Engineering College

High School (HSC) - Computer Science And Maths

SEV Matriculation Higher Secondary School

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KARTHIKEYAN D