Karthikeyan Elumalai
Ambattur
Summary
Dynamic Senior Process Expert at Maersk Global Service Centre with a proven track record in process optimization and logistics documentation. Adept at enhancing customer experience through effective communication and data analysis. Successfully managed end-to
-end shipment processing, driving efficiency improvements that elevated operational performance.
Overview
8
8
years of professional experience
Work History
Senior Process Expert
Maersk Global Service Centre
05.2024 - Current
- Develop and maintain the IOP using the client updates on routine basis
- Collaborate with the automation team to optimize business processes and integrate the improvements in the daily operations
- Prepare raw data files for automation, execute process and share the findings with the management
- Manage end-to-end shipment processing
- Serve as backup support for other users during emergencies
Process Expert
Maersk Global Service Centre
09.2021 - 05.2024
- Process the shipment requests received from the origin team
- Update the vessel calls in the process tool based on the update received from the carriers
- Upload shipping documents in the portal for client visibility
- Amend requests based on the updates received from the origin team
- Create and share reports of day to day activities
- Collaborate with the origin team and the client to achieve the project goals
Technical Support Engineer
CSS Corp
06.2018 - 08.2021
- Manage customer inquiries and concerns via phone and chat interactions and ensure optimal customer satisfaction
- Record the details of each call transaction for documentation purposes
- Meet the goals set by the project
- Manage headquarters cases by contacting customers via email and assisting them with their concerns
- Perform call backs to the customer and follow-up with them regarding their concern
- Provide live support agents with on-the-ground help and approvals (escalations and product replacements) while orienting new agents on the products and procedures.
Junior Technical Support Engineer
Pellucid Healthcare Networks Private Limited
02.2017 - 01.2018
- Handle daily technical support activities on desktop support, data network and server management.
- Setup desktop computers and peripherals and test network connections.
- Install and test desktop software applications and internet browsers.
- Taking ownership of customer issues reported and seeing problems through to resolution
- Resolve support issues as per agreed support levels by interfacing with customer and product teams.
- Create and distribute Reports based about the day to day activities.
Education
Master of Business Administration - Human Resource Management
Pondicherry University
Bachelor of Engineering - Electronics and Communication Engineering
Jeppiaar Institute of Technology
Higher Secondary Examination -
Kurinji Higher Secondary School
Matriculation Examination -
Hussain Memorial Matriculation Higher Secondary School
Skills
- Technical Support
- Customer experience and support
- Customer on-boarding
- Team management
- Logistics documentation
- Process optimization
- Shipment processing
- Data analysis
- Effective communication
Languages
- Tamil
- English
- Hindi
Hobbies and Interests
- Reading books
- Listening to music
Disclaimer
I hereby declare that the information mentioned above is correct up to my knowledge and I bear the responsibility for the correctness of the above mention particulars.
Projects And Certifications
- VANTAGE, University of Cambridge, BEC program conducted by British Council Of India
- Best Employee of the AMJ Quarter, 2019
- Google Data Analytics Professional Certificate, Coursera offered by Google
Personal Information
- Father's Name: K.Elumalai
- Date of Birth: 10/01/94
- Gender: Male
Languages
English
Beginner
A1
Timeline
Senior Process Expert
Maersk Global Service Centre
05.2024 - Current
Process Expert
Maersk Global Service Centre
09.2021 - 05.2024
Technical Support Engineer
CSS Corp
06.2018 - 08.2021
Junior Technical Support Engineer
Pellucid Healthcare Networks Private Limited
02.2017 - 01.2018
Master of Business Administration - Human Resource Management
Pondicherry University
Bachelor of Engineering - Electronics and Communication Engineering
Jeppiaar Institute of Technology
Higher Secondary Examination -
Kurinji Higher Secondary School
Matriculation Examination -
Hussain Memorial Matriculation Higher Secondary School