Karthikeyan Gopalakrishnan
Business Head / Sales Trainer
Summary
Goal-oriented manager with distinguished experience in various industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Performance-oriented Sales Leader offering exceptional record of achievement over 28-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
30
30
years of professional experience
Work History
Sales Director, Business Development
Docty India
12.2022 - Current
- Built an extensive pipeline of potential deals by actively seeking out new business opportunities and engaging in proactive outreach efforts.
- Managed a high-performing sales team responsible for exceeding regional quotas consistently while maintaining excellent client satisfaction scores throughout tenure as Sales Director.
- Improved client retention rates by fostering strong relationships and providing exceptional customer service.
- Conducted regular market research analysis to stay current on industry trends and competitor activities for strategic decision-making purposes.
Regional Manager/Cross Sell Head - Sales Training
Muthoot Finance
05.2021 - 12.2022
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted brand growth by devising strategic network and marketing tactics.
- Spearheaded market expansion plans for senior leadership.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Pivotal in conducting regular sales training programs for 150 plus Branch lobby executive for cross sell business across south region
Associate Vice President - Branch Banking
IndusInd Bank
03.2019 - 04.2021
- Drove digital transformation efforts within the organization, leveraging emerging technologies to streamline workflows, improve communication channels, and enhance overall productivity.
- Collaborated with cross-functional teams to drive process improvements and innovation.
- Implemented data-driven decision-making practices to inform business strategy and optimize performance metrics across all departments.
- Established key industry partnerships, solidifying the company''s position as a market leader in its field.
- Mentored junior team members, providing guidance on best practices and strategies to overcome challenges while simultaneously strengthening their professional skillsets.
- Cultivated a culture of continuous learning among employees through professional development opportunities, fostering an environment of collaboration and innovation.
- Optimized team performance through effective leadership and staff development programs.
- Trained and guided team members to maintain high productivity and performance metrics.
Channel Partner - Training and Development
Enrich Commodities
04.2018 - 03.2021
- Contributed to the development of annual channel budgets, ensuring adequate resource allocation for partner support and growth initiatives.
- Recognized and rewarded top-performing partners through incentive programs, fostering a competitive environment that motivated all partners to strive for excellence in their sales efforts.
- Provided expert guidance in contractual negotiations with partners, securing mutually beneficial agreements that supported long-term growth objectives.
- Optimized inventory management processes within the channel network to ensure optimal stock levels were maintained at all times while minimizing costs associated with excess inventory holdings or stockouts.
- Organized successful partner events to foster networking opportunities, generate leads, and promote brand awareness.
- Maintained knowledge of products and services.
- Assisted in the recruitment of new Channel Partners, expanding the company''s market reach and enhancing brand visibility.
Sales Training Manager
Jana Small Finance Bank
09.2016 - 01.2018
- Initiated cross-functional collaboration efforts within departments to enhance overall understanding of company products and services, ultimately improving salesforce effectiveness.
- Facilitated sales workshops and seminars, fostering a culture of continuous learning and improvement within the organization.
- Stayed current on industry trends and best practices to continually enhance the quality of sales training offerings.
- Increased sales team performance by developing and implementing comprehensive training programs.
- Evaluated the effectiveness of training programs through regular assessment, making adjustments as needed for optimal results.
Branch Head
HDFC Bank
01.2009 - 08.2016
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Developed a high-performing team through targeted recruitment, training, and coaching initiatives.
- Implemented innovative marketing campaigns to expand the branch''s market presence and attract new clients.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
- Streamlined operational processes for improved efficiency and cost reduction.
- Enhanced customer satisfaction with responsive service and timely resolution of issues.
- Reduced employee turnover rate by creating a supportive work environment that encouraged professional growth.
- Initiated cross-selling efforts, resulting in increased product penetration among existing customers.
- Maximized employee engagement through regular communication, recognition programs, and team-building activities.
- Managed risk by ensuring adherence to regulatory requirements and internal policies.
- Optimized resource allocation to ensure efficient branch operations while meeting financial targets.
- Maintained accurate records of all transactions, ensuring audit compliance and data integrity.
- Set challenging performance goals for the team, fostering an achievement-oriented culture that drove success across key metrics.
Area Sales Manager - Vehicle Finance
ICICI Bank
09.2004 - 12.2008
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Senior Sales Officer
Nestle India Ltd
01.1996 - 09.2004
- Achieved consistently high annual sales targets by diligently monitoring progress and adjusting strategies as needed.
- Boosted sales revenue by establishing strong relationships with key clients and delivering targeted presentations.
- Identified new business opportunities through careful analysis of market trends and competitor activity.
- Collaborated with cross-functional teams to develop innovative strategies and improve overall sales performance.
- Regularly attended training sessions and professional development workshops to refine skills and stay current with best practices in the field.
- Expanded market presence with strategic networking at industry events and conferences.
Administrative Officer
Wipro Biomed
09.1994 - 12.1995
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Contributed to successful projects by providing essential administrative support and resource management.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
Education
BBA - Business Administration
D G Vaishnav College
Chennai 04.2001 -
Skills
- Sales Presentations
- Pipeline Management
- Sales Coaching
- Teamwork and Collaboration
- Staff Supervision
- Business development and planning
- Adaptability and Flexibility
- Goal Setting and Achievement
- Sales process
- Staff Training and Development
- Team building
- Sales Tracking
- Training development
Timeline
Sales Director, Business Development
Docty India
12.2022 - Current
Regional Manager/Cross Sell Head - Sales Training
Muthoot Finance
05.2021 - 12.2022
Associate Vice President - Branch Banking
IndusInd Bank
03.2019 - 04.2021
Channel Partner - Training and Development
Enrich Commodities
04.2018 - 03.2021
Sales Training Manager
Jana Small Finance Bank
09.2016 - 01.2018
Branch Head
HDFC Bank
01.2009 - 08.2016
Area Sales Manager - Vehicle Finance
ICICI Bank
09.2004 - 12.2008
BBA - Business Administration
D G Vaishnav College
04.2001 -
Senior Sales Officer
Nestle India Ltd
01.1996 - 09.2004
Administrative Officer
Wipro Biomed
09.1994 - 12.1995
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