Karthikeyan J
Chennai
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills, customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Associate
Sutherland Global Service
Chennai
07.2023 - 08.2024
- Conducted quality assurance checks on outgoing emails to ensure accuracy of information provided.
- Recognized potential fraud cases involving fraudulent transactions or account activity.
- Resolved seller inquiries promptly and accurately by researching account information and providing solutions.
- Responded quickly to escalated customer issues within established SLA's.
- Developed process improvements to increase efficiency when responding to customer inquiries.
- Continuously updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Education
Bachelor of Arts - Commerce
SRM Institute of Science And Technology
Chennai12-2020
High School Diploma -
Sri Sita Ram Vidhayalaya Metric High School
Chennai05-2017
Skills
- Management Support
- Preparing reports
- MS Word, Excel, and Outlook
- Excel and SQL
- Process Improvement
- Customer Service
- Computer Skills
- Oral communication
Certification
- Microsoft Excel
- MS Office
- SQL
- Business communication
- Presentation
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
Associate
Sutherland Global Service
07.2023 - 08.2024
Bachelor of Arts - Commerce
SRM Institute of Science And Technology
High School Diploma -
Sri Sita Ram Vidhayalaya Metric High School
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