Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karthikeyan K

Tirupur

Summary

Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 5+ years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Branch Manager

Ujjivan Small Finance Bank Ltd.,
Gudalur
11.2022 - Current
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed staff scheduling, hiring and training processes.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Resolved escalated customer complaints in a timely manner.

Branch Operations Manager

Ujjivan Small Finance Bank Ltd.,
Coimbatore
03.2018 - 11.2022
  • Coordinated customer service initiatives and staff training.
  • Ensured compliance with banking regulations and policies.
  • Developed strategies to optimize branch operations.
  • Monitored staff performance and provided feedback.
  • Maintained accurate records of financial transactions.
  • Organized daily workflow to maximize efficiency and productivity.
  • Performed routine audits of branch operations to identify areas for improvement.
  • Analyzed weekly sales figures and adjusted staffing accordingly.
  • Managed inventory levels of cash, supplies, and other resources.

Value Banker

ICICI Bank Ltd.,
Thiruvannamalai
05.2017 - 02.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Customer Service Officer

Muthoot Fincorp.,
Tirupur
03.2015 - 07.2016
  • Provided customer service in a courteous and professional manner.
  • Resolved customer issues in an efficient and timely manner.
  • Assisted customers with placing orders for products and services.
  • Processed payments from customers using point of sale systems.
  • Educated customers on products and services offered by the company.
  • Identified potential opportunities to upsell products or services to customers.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Established trustful relationships with customers through effective communication skills.

Education

Bachelor of Commerce - E-Commerce

Kongu Arts & Science College
Erode
05-2014

Skills

  • Interviewing and Hiring
  • Risk Mitigation
  • Business Development Expertise
  • Account Analysis Expertise
  • Customer Service
  • Sales Development
  • Operational Reports
  • Business Development

Certification

  • NISM-Series-V-A : Mutual Fund Distribution Certification (National Institute of Securities Market), 2017
  • NSDL – Depository operations module of the NCFM, 2017
  • UDAY supervisor certification, 2017
  • PGDBO in IIT, Coimbatore, 2017

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2

Timeline

Branch Manager

Ujjivan Small Finance Bank Ltd.,
11.2022 - Current

Branch Operations Manager

Ujjivan Small Finance Bank Ltd.,
03.2018 - 11.2022

Value Banker

ICICI Bank Ltd.,
05.2017 - 02.2018

Customer Service Officer

Muthoot Fincorp.,
03.2015 - 07.2016

Bachelor of Commerce - E-Commerce

Kongu Arts & Science College

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Karthikeyan K