Karthikeyan Karunanidhi
CHENNAI
Summary
Proven expert in Incident and Service Management with a robust background at FUJITSU CONSULTING INDIA PVT LIMITED, showcasing top-tier skills in ITIL expertise and active listening. Excelled in enhancing service management processes and spearheading user access security, achieving significant improvements in system integrity and customer satisfaction. Demonstrates exceptional teamwork and organizational prowess, driving efficient resolutions and audits.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Incident and Service Management
FUJITSU CONSULTING INDIA PVT LIMITED
CHENNAI
07.2019 - 08.2024
- Ensured that all documentation related to service management issues was accurate and up-to-date at all times.
- Provided technical support for customers experiencing difficulties with the company's products or services.
- Coordinated with other departments to resolve customer complaints quickly and efficiently.
Access Management
HCL TECHNOLOGIES
CHENNAI
02.2016 - 04.2019
- Provided support for user access management and system security administration.
- Configured and maintained identity access management tools such as Active Directory, LDAP.
- Collaborated with external auditors during periodic audits related to IT Access Management processes.
Master Data Repository
Wipro Technologies
Chennai
01.2008 - 09.2015
- Performed regular audits to verify the integrity of master data records.
- Maintained accurate records of all vendor contracts and agreements.
Loan Officer
Professional Management Consultancy
Chennai
11.2003 - 05.2007
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Approved loan within specified limits or referred to appropriate approval level.
Education
Bachelor of Arts - Commerce
University of Madras
Chennai04-2003
Skills
- Incident management
- Service level management
- Teamwork
- Active listening
- Organizational skills
- Interpersonal skills
- ITIL expertise
Certification
- ITIL V4 Certified
Languages
Tamil
First Language
Hindi
Intermediate (B1)
B1
English
Intermediate (B1)
B1
Timeline
Incident and Service Management
FUJITSU CONSULTING INDIA PVT LIMITED
07.2019 - 08.2024
Access Management
HCL TECHNOLOGIES
02.2016 - 04.2019
Master Data Repository
Wipro Technologies
01.2008 - 09.2015
Loan Officer
Professional Management Consultancy
11.2003 - 05.2007
- ITIL V4 Certified
Bachelor of Arts - Commerce
University of Madras
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