Summary
Overview
Work History
Education
Skills
Languages
PERSONAL DETAILS
Timeline
Generic

KARTHIKEYAN M

KARIKKALAMPAKKAM

Summary

Dynamic professional with extensive experience at ICICI Bank, excelling in portfolio management and regulatory compliance. Proven track record in debt recovery and team leadership, driving successful collections strategies. Adept at enhancing customer service management, ensuring compliance, and delivering impactful results in high-pressure environments.

Overview

11
11
years of professional experience

Work History

Manager, Debt Service Management Group

ICICI BANK LIMITED
PUDUCHERRY
02.2019 - Current
  • Managing a Unsecured portfolio of over 500+ Customer accounts every month.
  • Engaging with delinquent customers for collections of legitimate dues.
  • Team management – Monitoring & handling various channel partners used for debt servicing.
  • Ensuring compliance of the laid down processes by the regulators and the bank for debt servicing.
  • Reviewing the collections strategy regularly and training executives to ensure that the targets are met.
  • Providing timely feedback to superiors on the market dynamics and scenarios to enable business decisions

Financial Service Associates

HDFC SALES PVT LTD
CHENNAI
08.2018 - 02.2019
  • Responsible to handle HDFC home loan customers and explaining them about the home loan insurance products and convincing customers to avail the insurance.
  • Coordinating with home loan sale and operations team in order to get the customer relationships and maintaining till home loan disbursement.
  • Meeting customers directly and explaining about insurance cover for life, health and properties. Handling and processing end to end insurance documentation process and servicing the customers.

Processing Officer

COMPUTER AGE MANAGEMENT SERVICES LIMITED
CHENNAI
05.2017 - 08.2018
  • Working in AML Team (Anti Money Laundering for HSBC) and Generating investor data from database through SQL queries.
  • Screening the data in Pythagoras search engine. Client Screening Process for HSBC and ICICI
  • Checking for investor details in world check tool using search engine like Pythagoras.
  • Screening the clients who purchase units in AMC & Investigate and assess alerts which generate in Pythagoras System. (World Check).
  • Ensure timely, efficient reporting of suspicious transactions to AML Compliance

Graduate Engineer Trainee

EATON POWER QUALITY PVT LTD
PUDUCHERRY
01.2014 - 02.2016
  • Responsible for generating and maintaining MIS report like Cell efficiency, Daily Production Report, FTQ Report and Yield rate report.
  • Generating work to do list for 23 production cells by extracting excel file from SAP on daily basis.
  • Measuring of Productivity and Efficiency from each cell line based on man load design and measuring down time loss from each cell line and maintaining the report.

Education

BE -

IFET COLLEGE OF ENGINEERING
VILLUPURAM
05-2013

Skills

  • Portfolio management
  • Regulatory compliance
  • Team management
  • Customer service management
  • Debt recovery expertise
  • MS Office and Excel
  • Team leadership experience

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2

PERSONAL DETAILS

  • DOB – 14/10/1992
  • Age -32
  • Marital Status - Married

Timeline

Manager, Debt Service Management Group

ICICI BANK LIMITED
02.2019 - Current

Financial Service Associates

HDFC SALES PVT LTD
08.2018 - 02.2019

Processing Officer

COMPUTER AGE MANAGEMENT SERVICES LIMITED
05.2017 - 08.2018

Graduate Engineer Trainee

EATON POWER QUALITY PVT LTD
01.2014 - 02.2016

BE -

IFET COLLEGE OF ENGINEERING
KARTHIKEYAN M