Karthikeyan Mathivanan
Scrum Master
TIRUPPATHUR
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Scrum Master
Matrimony.com Ltd
Chennai
09.2022 - 05.2023
- Evaluated performance of team members and provided consistent coaching to improve skills.
- Prioritized and delegated tasks for efficient completion within team environment (2 team).
- Assisted manager in planning and implementing strategies to attract customers and maximize sales.
- Developed and implemented strategies to ensure cost-efficient operations.
- Facilitated development of staff by providing training, coaching, and feedback.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
Scrum Master
Chola MS General Insurance Company Ltd
Chennai
04.2018 - 08.2022
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Led sprint reviews and planning meetings to promote full team engagement.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Evangelized Agile as strategic asset of culture and business value.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress
- Researched current trends to stay knowledgeable in Scrum methods
- Communicated project updates (100%) to stakeholders at all levels
Technical Support Specialist
Chola MS General Insurance Company Ltd
Chennai
07.2014 - 03.2018
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Promoted efficiency among departments with prompt resolution of system issues.
- Resolved [200] technical support inquiries per day
Reports Analyst
Matrix Business Services Pvt Ltd
Chennai
06.2013 - 07.2014
- Continuously assessed current reporting techniques and developed improvements to boost accuracy.
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
- Produced quality reports formatted in compliance with data quality standards.
- Coordinated monthly meetings to discuss resolutions for exception reporting.
- Generated queries utilizing [Macro] to create required reports.
- Used [VBA] to generate required reports and optimize query creation
- Achieved [100]% increase in compliance by facilitating compliance tracking and identifying root causes for non-compliance
Education
Master of Science - Computer And Information Sciences
Bharathidasan University
Trichy 04.2009 - 03.2012
Skills
Project Management
Certification
[Scrum Master] License - [Atlassian]
Timeline
Scrum Master
Matrimony.com Ltd
09.2022 - 05.2023
Scrum Master
Chola MS General Insurance Company Ltd
04.2018 - 08.2022
Technical Support Specialist
Chola MS General Insurance Company Ltd
07.2014 - 03.2018
Reports Analyst
Matrix Business Services Pvt Ltd
06.2013 - 07.2014
Master of Science - Computer And Information Sciences
Bharathidasan University
04.2009 - 03.2012
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