Karthikeyan Mathivanan
Scrum Master I Project Manager
Chennai
Summary
Dynamic leader with over 17 years of experience at Tata Consultancy Services Ltd., specializing in telecom, healthcare, supply chain, and BFSI. Proven technical expertise in data management, software testing, and business analysis, complemented by experience as a Scrum Master and project manager utilizing Agile methodologies. Strong capabilities in planning, people management, and customer support, alongside exceptional analytical, organizational, and communication skills. Adept at achieving SLA targets while fostering client relationships and effectively engaging with stakeholders at all levels of business management.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Scrum Master l Project Manager
Tata Consultancy Services Ltd
08.2020 - 09.2025
- Facilitating ART Events: The RTE leads and facilitates crucial events, such as Program Increment (PI) Planning, synchronization meetings, and System Demos, to ensure alignment and smooth execution. Facilitated various scrum events, such as sprint planning, daily scrum, sprint review, product backlog refinement meetings, and sprint retrospective meetings.
- Servant Leadership: They serve the teams, leaders, and the entire ART by providing guidance, coaching, and support to help them achieve their goals, and deliver value effectively.
- Impediment Resolution: A significant aspect of the role is identifying and removing roadblocks and dependencies that hinder the team's progress and flow of work.
- Risk Management: As a RTE, I monitor and help mitigate risks and dependencies within the ART, ensuring that potential issues do not derail program objectives.
- Driving Continuous Improvement: They foster an environment of relentless improvement by coaching teams and leaders, promoting Agile and Lean principles, and implementing system-level changes to enhance the ART's performance.
- Report Generation: Provided timely status reports to the stakeholders, capacity plan, sprint scope, issues, risks, mitigation plan, and dashboards' readiness for upcoming activities in the RTE meeting.
- Coaching and Mentoring: Coaching and mentoring the Agile teams and leaders, helping them adopt new processes and mindsets within the SAFe framework.
- Sprint Readiness: Getting ready for each sprint and release planning scrum meeting by working with the team to break down feature stories into small, deliverable user stories that are appropriately sized for each sprint.
- Team collaboration: with the Product Owner and Development Team to engage sufficient stories in the backlog and groom them based on priority.
- Velocity and Capacity Plan: Enabled improvement in the team to optimize the flow of value across the ART by promoting DevOps practices and supporting the Continuous Delivery Pipeline.
- Led cross-functional teams through Agile ceremonies, enhancing communication and collaboration across multiple projects.
- Implemented Scrum methodologies to optimize project delivery, resulting in improved adherence to timelines and stakeholder satisfaction.
- Facilitated sprint planning and retrospective meetings, fostering a culture of continuous improvement within the team.
- Coordinated project resources and timelines, ensuring alignment with client expectations and achieving successful project outcomes.
Project Lead l Business Analyst
Tata Consultancy Services Ltd
01.2020 - 08.2020
- Led business requirement-gathering efforts for five major software development projects, ensuring comprehensive documentation and stakeholder alignment.
- Implemented robust agile processes, increasing team velocity by 20% through continuous improvement initiatives.
- Facilitated cross-functional workshops for product feature decomposition, producing an average of 30% faster delivery timelines.
- Drove User Acceptance Testing for critical releases, achieving a 99% pass rate on the first attempt by creating detailed test cases, and coordinating with QA teams.
- Optimized product backlog by prioritizing high-impact features, achieving a 15% increase in customer satisfaction.
- Managed Jira workflows, resulting in enhanced tracking of project milestones, and improved transparency for all team members.
- Coordinated technical design discussions with SMEs and solution architects.
- Oversaw end-to-end development, UAT cycles, and deployment readiness.
- Ensured alignment to compliance, audit, and security standards.
- Developed and presented monthly reports on project status to senior management, emphasizing the progress and value added through analytical findings.
QA Analyst
Tata Consultancy Services Ltd
02.2017 - 01.2020
- Led a team of QA specialists in a high-velocity Agile environment, achieving a 25% reduction in regression testing time through optimized test plans.
- Authored comprehensive test cases and executed over 500 tests for mobile and web applications, achieving 98% coverage and under 0.1% escape defects.
- Improved defect identification by 30% by implementing a systematic approach to documenting software defects using Jira.
- Streamlined communication between developers and QA by initiating weekly sync-ups, resulting in a 20% faster resolution of critical bugs.
- Contributed to product design reviews, influencing feature priorities and timeline adjustments, ensuring a user-centric approach to product enhancements.
- Created detailed business requirement documents, leading to more targeted user stories, and efficient sprint planning.
- Developed and executed comprehensive test plans and cases to ensure software quality and functionality met client specifications.
- Collaborated with cross-functional teams to identify, document, and track defects, enhancing product reliability and user experience.
- Utilized automated testing tools to streamline testing processes, resulting in improved efficiency and reduced release cycles.
- Conducted regression testing and performance assessments, ensuring system stability and optimal functionality across various platforms.
Production Support Lead- Health Care
Tata Consultancy Services Ltd
03.2016 - 02.2017
- Successfully managed L2 support incident management and problem resolution processes for critical production systems, meeting strict service level agreements (SLAs), and minimizing downtime.
- Conducted system maintenance and upgrades during scheduled maintenance windows to ensure system stability and availability.
- Participated in an on-call rotation to provide 24/7 production support, and ensure prompt incident resolution.
- Maintained comprehensive documentation of incidents, providing valuable insight for future reference.
- Minimize disruption by efficiently troubleshooting and resolving software issues.
Order Management Process
Tata Consultancy Services Ltd
10.2008 - 03.2016
- Tracking the new orders placed by customers for their telephone lines from the order placement phase to the service commencement phase by following up with all the departments involved in the provisioning of lines via calls and emails.
- Updating the customer welcome letter and generating the milestone invite to the customer on a weekly basis (order progress each week).
- Fixing appointments for engineer visits and site surveys.
- Tracking the delays from the Customer, Service Provider, and Legal Departments' sides, and finally sending out the Service Commencement Notice, with the billing details, to service providers.
- Contacting the end customer, getting their details, and updating information as per the customer's suggested format.
- Providing awareness of services and benefits from the customer's perspective.
- Raising tickets on behalf of customer input: High, Medium, Level.
Education
BBA - Principle Management, Organization , Market Research & Finance
Vel's College of Arts & Science
Chennai 04.2001 - 05.2008
Skills
Agile and Scrum methodologies
undefinedDomain & Projects Experience
Telecom Domain - 8 Years
- British Telecom
Health Care Domain - 4 Years
- Cigna Health Care
- CareSource
- Kaiser
Supply Chain - 3 Years
- Ingram Micro
BFSI Domain - 2 years
- Aviva Insurance
- Associated Bank
Certification
Professional Scrum Master I (PSM I)
Timeline
Professional Scrum Master I (PSM I)
05-2023
Scrum Master l Project Manager
Tata Consultancy Services Ltd
08.2020 - 09.2025
Project Lead l Business Analyst
Tata Consultancy Services Ltd
01.2020 - 08.2020
QA Analyst
Tata Consultancy Services Ltd
02.2017 - 01.2020
Production Support Lead- Health Care
Tata Consultancy Services Ltd
03.2016 - 02.2017
Order Management Process
Tata Consultancy Services Ltd
10.2008 - 03.2016
BBA - Principle Management, Organization , Market Research & Finance
Vel's College of Arts & Science
04.2001 - 05.2008