Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
KARTHIKEYAN N U

KARTHIKEYAN N U

Chennai

Summary

Senior project manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects. Solid understanding of project management tools. Project management professional and certified in agile methodology.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Project Manager

VALUE POINT TECHSOL PRIVATE LIMITED
Chennai
05.2023 - 03.2025
  • Oversaw staffing, development, design, and execution of global delivery projects.
  • Governed global delivery projects with member firms using ITIL best practices, contributing to 30% growth.
  • Defined and managed a comprehensive portfolio of cyber security services, increasing revenue by 35%.
  • Built and led a team of cyber security professionals to enhance operational effectiveness.
  • Managed Security Operations Centre (SOC) for diverse clients, ensuring robust security measures.
  • Conducted independent audits of customer infrastructure and provided actionable recommendations.
  • Reviewed and analyzed IT systems and operations, identifying gaps in security controls, improving security by 40%.
  • Developed information security processes and procedures aligned with industry standards.

Project Manager

VALUE POINT TECHSOL PRIVATE LIMITED
Chennai
05.2022 - 04.2023
  • Managed 100 personnel to ensure effective service delivery and performance.
  • Drove simultaneous project management, contributing 20% growth for company.
  • Maintained constant communication with stakeholders, achieving 90% compliance with SLAs.
  • Delivered performance reports to customers to enhance transparency and accountability.
  • Coordinated crisis management efforts, ensuring no business impact during BCP incidents.
  • Liaised with vendors to implement security controls, increasing organizational security to 80%.
  • Oversaw revenue management, project planning, and execution for optimal results.
  • Developed cybersecurity practices in collaboration with CISO and Vice President.

Associate Project Manager

DEXIAN
Chennai
12.2013 - 01.2022
  • Oversaw IT service operations to meet key deliverables and enhance customer relationships.
  • Ensured compliance with service levels, implementing corrective actions as needed.
  • Maintained executive-level documentation to monitor metrics and assess customer relationship health.
  • Implemented and upheld ITIL processes to achieve high customer satisfaction and technical success.
  • Monitored trends and changes, utilizing latest methodologies to improve customer satisfaction.
  • Assisted senior management in developing Center of Excellence models and reviewing proofs of concept.
  • Served as primary contact for escalations and critical issues, ensuring swift resolution.

Application Engineer

CSS CORP India Private Limited
Chennai
12.2008 - 10.2013
  • Handled escalations from Tier 1 support effectively.
  • Conducted on-the-job training for new hires to ensure proficient onboarding.
  • Performed DSAT analysis and mentored team on process and product improvements.
  • Collaborated with various teams to exceed user expectations in issue resolution.
  • Exhibited perseverance in resolving user issues while demonstrating full ownership.
  • Engaged cross-functional teams as necessary to enhance problem-solving efforts.

TSE/Subject Matter Expert/QA

WIPRO
Chennai
12.2005 - 12.2007
  • Ensured appropriate service access for users to facilitate business operations.
  • Performed call audits and compiled reports evaluating team call quality.
  • Handled escalations from Tier 1 agents, resolving user issues effectively.
  • Diagnosed network and email problems with users' Internet services over phone and email.

Education

Bachelor of Computer Science Engineering -

VelTech Engineering College
Chennai
05.2005

Diploma in Computer Technology -

Aadhiparashakthi Polytechnic
Melmaruvathur
05.2002

High school -

Sri Ram Dayal Khemka Vivekananda Vidyalaya
Chennai
05.1998

Skills

  • IT infrastructure management
  • Project and program management
  • Budgeting and scheduling
  • LEAN Six Sigma methodology
  • Security operations and information security
  • Contract and vendor management
  • Stakeholder engagement
  • Cybersecurity knowledge
  • ITIL processes
  • Risk assessment
  • Performance reporting

Certification

  • Certified in Cybersecurity (ISC2)
  • CMMI Level 5 Associate
  • ITIL foundations v3
  • Fortinet NSE 4
  • ISO/IEC 27001 Information Security Associate
  • Lean Six Sigma White Belt
  • OPSWAT File Security Associate
  • Amazon web services Cloud practitioner

Languages

  • Telugu, A1
  • English, C1
  • Tamil, C1
  • Hindi, B1

Timeline

Senior Project Manager

VALUE POINT TECHSOL PRIVATE LIMITED
05.2023 - 03.2025

Project Manager

VALUE POINT TECHSOL PRIVATE LIMITED
05.2022 - 04.2023

Associate Project Manager

DEXIAN
12.2013 - 01.2022

Application Engineer

CSS CORP India Private Limited
12.2008 - 10.2013

TSE/Subject Matter Expert/QA

WIPRO
12.2005 - 12.2007

Bachelor of Computer Science Engineering -

VelTech Engineering College

Diploma in Computer Technology -

Aadhiparashakthi Polytechnic

High school -

Sri Ram Dayal Khemka Vivekananda Vidyalaya

Similar Profiles

CREATE PROFILE
KARTHIKEYAN N U