Karthikeyan P
Bangalore
Summary
Experienced IT Analyst and Desktop Support Engineer with over 7 years of proven expertise in desktop support, system administration, and IT operations. Adept at leading teams, optimizing technical workflows, and enhancing end-user satisfaction. Strong background in resolving technical issues, managing IT assets, and maintaining system compliance within enterprise environments.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
Work History
IT Analyst (Team Lead)
TATA Consultancy Services
04.2021 - Current
- Managed ordering and inventory of laptops, iPhones, iPads, and peripherals via ServiceNow.
- Installed and managed soft tokens for secure client access.
- Led a 7-member team, ensuring SLA adherence and zero escalations.
- Participated in daily client/stakeholder calls for updates and RCA discussions.
- Generated daily SLA and productivity reports.
- Provided after-hours and weekend support as needed.
- Ensured consistent end-user satisfaction post issue resolution.
- Client: Manulife
Desktop Support Engineer
Wipro Technologies
11.2016 - 10.2020
- Installed, configured, and troubleshot Windows 7/10 OS environments.
- Assembled PCs, configured peripherals, and addressed software/application issues.
- Maintained security and compliance parameters (SCCM, WSUS, DLP, antivirus).
- Performed secure data transfers and system recovery from damaged drives.
- Handled system imaging, audits, patching, and redeployment of devices.
- Diagnosed and resolved basic hardware and LAN port issues.
- Supported client audits, bridge calls, and incident/request management.
- Client: Standard Chartered
Education
Bachelor of Engineering - Computer Science
K.S. Rangasamy College of Technology
HSC - Computer Science
Shree Vidyalaya Matric Higher Secondary School
High School Diploma - undefined
Shree Vidyalaya Matric Higher Secondary School
Skills
Application Installations
Timeline
IT Analyst (Team Lead)
TATA Consultancy Services
04.2021 - Current
Desktop Support Engineer
Wipro Technologies
11.2016 - 10.2020
HSC - Computer Science
Shree Vidyalaya Matric Higher Secondary School
High School Diploma - undefined
Shree Vidyalaya Matric Higher Secondary School
Bachelor of Engineering - Computer Science
K.S. Rangasamy College of Technology
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