Karthikeyan P
Bangalore
Summary
Experienced IT Analyst and Desktop Support Engineer with over 7 years of proven expertise in desktop support, system administration, and IT operations. Adept at leading teams, optimizing technical workflows, and enhancing end-user satisfaction. Strong background in resolving technical issues, managing IT assets, and maintaining system compliance within enterprise environments.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
Work History
IT Analyst (Team Lead)
TATA Consultancy Services
04.2021 - Current
- Managed ordering and inventory of laptops, iPhones, iPads, and peripherals via ServiceNow.
- Installed and managed soft tokens for secure client access.
- Led a 7-member team, ensuring SLA adherence and zero escalations.
- Participated in daily client/stakeholder calls for updates and RCA discussions.
- Generated daily SLA and productivity reports.
- Provided after-hours and weekend support as needed.
- Ensured consistent end-user satisfaction post issue resolution.
- Client: Manulife
Desktop Support Engineer
Wipro Technologies
11.2016 - 10.2020
- Installed, configured, and troubleshot Windows 7/10 OS environments.
- Assembled PCs, configured peripherals, and addressed software/application issues.
- Maintained security and compliance parameters (SCCM, WSUS, DLP, antivirus).
- Performed secure data transfers and system recovery from damaged drives.
- Handled system imaging, audits, patching, and redeployment of devices.
- Diagnosed and resolved basic hardware and LAN port issues.
- Supported client audits, bridge calls, and incident/request management.
- Client: Standard Chartered
Education
Bachelor of Engineering - Computer Science
K.S. Rangasamy College of Technology
HSC - Computer Science
Shree Vidyalaya Matric Higher Secondary School
High School Diploma - undefined
Shree Vidyalaya Matric Higher Secondary School
Skills
Application Installations
Proficient in AWS architecture design
SCCM, WSUS, DLP Compliance
ServiceNow
Symantec Antivirus
System Efficiency
Data Recovery
Hardware & Software Configuration
Policy Compliance
System Administration
Team Leadership
MS Office
LAN Port Troubleshooting
Windows OS
Remote Diagnostics
Risk assessment
System Imaging (Bare Metal)
Timeline
IT Analyst (Team Lead)
TATA Consultancy Services
04.2021 - Current
Desktop Support Engineer
Wipro Technologies
11.2016 - 10.2020
HSC - Computer Science
Shree Vidyalaya Matric Higher Secondary School
High School Diploma - undefined
Shree Vidyalaya Matric Higher Secondary School
Bachelor of Engineering - Computer Science
K.S. Rangasamy College of Technology