Hi, I’m
Karthikeyan Poornachandran
Summary
Dynamic and results-driven Community Manager with proven expertise in fostering global user engagement for Zoho, conducting successful meetups across 18 countries. Adept at building and nurturing vibrant communities by promoting user collaboration, enhancing customer experience, and driving product adoption. Skilled in event management, content creation, and community analytics, with a passion for empowering users to maximize the value of Zoho's suite of products. Recognized for exceptional communication, cultural adaptability, and the ability to transform local meetups into impactful knowledge-sharing platforms.
Overview
9
years of professional experience
Work History
Zoho
Community Manager - EMEA Region
06.2021 - Current
Job overview
- Building relationships with customers, potential customers, and industry professionals
- Responding to comments and customer queries in a timely manner
- Social Media campaigns for various social media platforms to align with marketing strategies
- Publish content that meets the brand's communication style
- Implement social media strategies to increase engagement & followers
- Providing regular feedback to senior management about competitor activity
- Developing effective working relationships with client/customer through regular meetings and identify and obtain further sales and business development opportunities
- Expanding current prospect database within specified business sectors to generate effective leads & exceed sales targets for the business
- Planned and executed promotional activities to drive community engagement and increase attendance numbers.
Zoho Corporation
Sales Executive - US Central & Mountain Region
02.2018 - 06.2021
Job overview
- Focused sales approach to achieve and exceed quarterly targets
- To qualify the prospective leads and indulge in inbound sales with the order closure
- Build strong relationships with prospects through regular and systematic follow up and contact programs
- Acted as an cross functional interface between the customers and development team gathering the user experience and improvising the product by adding more key functionality to it with the help of Pre Sales team
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated prices, terms of sales and service agreements.
MeritGroup
Research Analyst (Informa)
02.2016 - 10.2017
Job overview
- Processing confidential data and information according to guidelines
- Removing outdated data & update with the latest data
Education
Loyola College
Master of Business Administration - MBA from Marketing
01.2020
Anna University
Bachelor's Degree from Information Technology
01.2015
Skills
- Crisis management
- Public speaking
- Customer service
- CRM software
- Community engagement
- Event planning
- Operations management
- Business development
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Community Manager - EMEA Region
Zoho
06.2021 - Current
Sales Executive - US Central & Mountain Region
Zoho Corporation
02.2018 - 06.2021
Research Analyst (Informa)
MeritGroup
02.2016 - 10.2017
Anna University
Bachelor's Degree from Information Technology
Loyola College
Master of Business Administration - MBA from Marketing
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