Cycling and all fitness activities
Karthikeyan Ramamoorthy
Program/Project Manager
Chennai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Managerial position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Project Management Office (PMO) Manager
Nokia Networks
Chennai
05.2016 - Current
- Developed Project On-boarding Processes to ensure Project Initiation and planning are done as per remote delivery needs, in-line with Global processes
- Developed a Project Management tool, migrated 100% of the Projects and developed a reporting solution for Portfolio & Performance views to Stakeholders
- Created a Project Management Playbook, a ready reckoner for all Processes, tools and relevant information in a single platform
- Project delivery Quality assurance audits to ensure project execution as per contract
- Assess project readiness in terms of delivery and identify clear risks and derive mitigation plans for execution.
- Appraise Management about status of critical projects and raise flags appropriately.
- Assist Competence development, of other Project Managers with Training & Certifications.
Project Manager - T-Mobile RAN Projects
Nokia Networks
Chennai
05.2015 - 05.2016
- Managed Projects for Software Upgrades for all technologies
- Re-home work of network cloning for 2G & 3G Sites.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Analyzed project performance data to identify areas of improvement.
- Reported regularly to managers on project budget, progress and technical problems.
CARE Transition Project Manager
Nokia Networks
Chennai
06.2014 - 05.2015
- Support for NOKIA CARE transition for supporting All North American customers (25+ Accounts).
- Primary focus on Business transition from Region to Global deliveries and ensure service delivery excellence.
- Create efficiency plans for Cost optimization to eradicate revenue leaks.
- Lean program implementation to increase high productivity and service delivery Quality
- Analyzed project performance data to identify areas of improvement
CARE Work Group Manager
Nokia Networks
Chennai
12.2013 - 06.2014
- Managing the team of L2 Support and prime interface of all L2, L3 & R&D supports.
- Resource planning and follow-up with Stream managers for CASE handling support.
- Ensure target times are met (e.g. assigning cases, responding to alarms, checking time schedules etc.)
- Prioritizing cases & Take care of the quality aspects, as well.
- Having visibility to current case handling situation by analyzing performance and various transformations of work from NAM region.
- Implementing corrective actions based on conclusion of EBCSS surveys.
- Improvement of coaching inside of own team or providing help to counterparties
- Reviewed daily requirements and forecasts and delegated work for optimal coverage
- Defined clear targets and objectives and communicated to other team members
Customer Performance Manager
Nokia Networks
Chennai
03.2013 - 12.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Responsible for service delivery as per defined SOW.
- Responsible to drive for fulfillment of case handling KPIs on customer level with highest quality
- Followed performance (SLA targets) on behalf of customer and prime to EBCSS results & corrective actions.
- Provided overall case status information for customer & care management (periodical & on request). Organizing the operational follow-up meetings with CaPM/CTM and sharing case handling status in periodical meetings.
- Took ownership of customer issues and followed problems through to resolution
Circle Managed Services Head - MTS Network
ZTE Telecom India Pvt Ltd
Chennai
03.2009 - 03.2013
- Responsible for service delivery as per defined SOW.
- Execute the network operations and Maintenance services at the circle by ensuring the implementation of O&M processes, planning and operating the network to improve Network quality and availability.
- Operations and maintenance NW and IT function
- Ensure Implementation of standard O&M processes under Managed Services and guidelines for operation and maintenance of the network
- Plan and coordinate with OEM vendors and circle teams’ hardware and software upgrades of MSC, MGW, BSC, and BTS and integration of new network elements with existing network as identified by Planning team.
- Continuously monitor customer service feedback to make suitable modifications in network for efficient fault rectification and optimum performance.
- Co-ordinate and liaise with passive providers for ensuring availability of shared passive infrastructure.
- Monitor Network KPIs and ensure adherence to KPI/SLAs.
- Prepare and validate all operational MIS reports for network and suggest and implement suitable ways for improving network availability.
- Identify and implement plans to improve network operations along with Network Planning.
- Single Point of Contact to Customer as well as to Internal Organization.
- Identified and resolved network congestion issues and bottlenecks
- Resolved issues and escalated problems with knowledgeable support and quality service
- Developed and documented network policies, procedures and standards
- Maximized system availability through development and testing of contingency plans
Senior Project Manager - MTS Network
ZTE Teleco India Pvt Ltd
Chennai
11.2008 - 03.2009
- Responsible for Network planning for a new (Green Field project) Telecom network (Chennai & TN).
- End-to-End Project Roll out in Chennai & ROTN
- Extensive Survey for identifying various options for identifying suitable candidates for Base stations.
- Core Networks & RAN Network equipment was installed as per the network design.
- Coordination with TI Vendors for various Installations.
- Ensure Quality assurance for all kinds of activities done.
- Ensuring sites which are RFE are integrated and make it On Air within stipulated time frame.
- Ensuring Quality of Infra Readiness, RF Equipment, BTS Installation, and Transmission Equipment installation.
- Ensuring Acceptance Tests are done in a proper way within stipulated time frame with the Infra Providers, RF Vendor, BTS vendor, and Transmission Vendor and successfully handing over the Sites to the O&M team and Marketing team for their necessary activity.
- Ensuring that deliverables are met with Infra / Equipment Vendors as per KRA from Corporate Management.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
- Updated customers and senior leaders on progress and roadblocks
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives
- Analyzed project performance data to identify areas of improvement
- Maintained open communication by presenting regular updates on project status to customers
Project Manager - Tata Teleservices
ZTE Telecom India Pvt Ltd
Chennai
05.2007 - 11.2008
- Accountable for managing ZTE network swap projects for 5 Major Telecom Circles (Chennai, Tamil Nadu, Kerala, Karnataka & Andra Pradesh)
- Successfully swapped two big cities Chennai & Hyderabad from Ericsson to ZTE, without any major issues in the network.
- All kind of project deliverables from ZTE towards the TTSL account for south circles was planned & executed.
- Successfully swapped over 1000 sites within 10 months of time frame.
- Achieved project deadlines by coordinating with contractors to manage performance
- Analyzed project performance data to identify areas of improvement
RF Engineer
Reliance Infocomm Ltd
Chennai
12.2001 - 05.2007
- Responsible for site optimization of over 250 sites across Chennai and 400 sites across Tamilnadu Circle in Project Phase 1 (Green Field Project) for coverage & capacity from scratch.
- Performing drive test analysis and post-processing using ACTIX, MapInfo and coverage optimization through Down Tilts, Antennae Changes and Neighbor Relations Scrub.
- Accountable for performance enhancement of CDMA network, viz. improvement of Voice Quality, Call Setup Success, RF Failure, Drop Call, Handover Success Rate, Primary and Secondary Traffic Usage, No Page Response, etc.
- Conducting capacity analysis, and traffic organization for new capacity site planning in Phase 2.
- Handling outdoor & indoor coverage enhancement using repeaters – RF, FSR & Optical by Allgon & Astra.
- Performing Spectrum Clearance Testing and Continuous Wave Testing during Initial Phase of Network Rollout.
- Coordinating Quarterly Network Audits and optimization for IMRB along with TEC for Network Auditing.
- Analyzed and documented test results to comply with industry standards
Education
Master of Computer Applications -
University of Madras
Chennai 03.1999 - 05.2001
Bachelor of Commerce -
University of Madras
Chennai 03.1994 - 05.1997
Skills
Program Management
Project Management
Project Manpower Management
Project Management Analysis
Business Partner Relationship Management
Certification
PMP-PMI - Reg no: 2991457
Interests
Timeline
PMP-PMI - Reg no: 2991457
03-2021
Project Management Office (PMO) Manager
Nokia Networks
05.2016 - Current
Project Manager - T-Mobile RAN Projects
Nokia Networks
05.2015 - 05.2016
CARE Transition Project Manager
Nokia Networks
06.2014 - 05.2015
CARE Work Group Manager
Nokia Networks
12.2013 - 06.2014
Customer Performance Manager
Nokia Networks
03.2013 - 12.2013
Circle Managed Services Head - MTS Network
ZTE Telecom India Pvt Ltd
03.2009 - 03.2013
Senior Project Manager - MTS Network
ZTE Teleco India Pvt Ltd
11.2008 - 03.2009
Project Manager - Tata Teleservices
ZTE Telecom India Pvt Ltd
05.2007 - 11.2008
RF Engineer
Reliance Infocomm Ltd
12.2001 - 05.2007
Master of Computer Applications -
University of Madras
03.1999 - 05.2001
Bachelor of Commerce -
University of Madras
03.1994 - 05.1997