Summary
Overview
Work History
Education
Skills
Core Competencies
Certification
Timeline
Generic

Karthikeyan Ramesh

Bengaluru

Summary

Certified Scrum Master with 4+ years of experience in leading high-performing Agile teams, driving process excellence, and delivering impactful software solutions in fintech and SaaS industries. Adept at fostering Agile best practices, coaching teams to self-organize, and removing impediments to maximize efficiency. Proven success in optimizing Agile workflows. Passionate about continuous improvement, servant leadership, and building a culture of collaboration and innovation.

Overview

4
4
years of professional experience
4
4
Certification

Work History

Scrum Master / QA Lead

WEX
05.2022 - 06.2024
  • Facilitated all Agile ceremonies including Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, and PI Planning in alignment with Scrum and SAFe methodologies to ensure consistent value delivery.
  • Managed and organized team workflows using Azure DevOps Kanban boards, actively tracking epics, features, and stories to ensure backlog transparency and alignment with business priorities.
  • Acted as a servant leader to identify and remove impediments, eliminating waste and delays to support continuous team progress and improve delivery timelines.
  • Maintained proactive stakeholder communication, delivering clear updates on timelines, risks, mitigations, and progress throughout project lifecycles.
  • Represented teams in Scrum of Scrums and other cross-team planning forums to manage dependencies, align on shared goals, and promote organizational agility.
  • Coached Agile teams and individual contributors on Agile best practices, enabling a 40% increase in productivity and promoting a culture of collaboration and self-organization.
  • Led initiatives to advance Agile maturity across teams, contributing to process improvements that enhanced delivery predictability and team morale.
  • Leveraged Agile metrics such as velocity, burndown charts, and cycle time to drive data-informed decisions, improve forecasting accuracy, and elevate team performance.

Quality Assurance Engineer / Agile co-ordinator

Amazon
Chennai
02.2020 - 04.2022
  • Partnered with cross-functional teams to streamline backlog prioritization and improve feature delivery speed.
  • Led adoption of automated regression testing, reducing bug reports by 30% and improving release cycle efficiency.
  • Conducted sprint retrospectives and root cause analysis, increasing deployment success rates by 25%.
  • Designed and implemented process improvements using Jira and Confluence, enhancing team collaboration and transparency.
  • Coordinated with engineering teams to implement Agile best practices, increasing team velocity by 20%.
  • Developed and maintained dashboards for sprint metrics, improving visibility for leadership and product managers.
  • Assisted in stakeholder communication and reporting, ensuring timely updates on product progress and delivery timelines.
  • Led training sessions on Agile principles, boosting Agile adoption across multiple teams within the organization.
  • Created and executed comprehensive test plans, test cases, and test scripts for web and mobile applications to ensure optimal quality across platforms.
  • Performed end-to-end functional, integration, and regression testing across multiple environments, ensuring product stability pre- and post-release.
  • Worked closely with developers to reproduce, triage, and resolve defects quickly, fostering a culture of quality and collaboration.
  • Regularly audited test coverage and updated test suites to ensure alignment with evolving business and technical requirements.

Deputy Manager

ICICI Bank
Chennai
11.2016 - 01.2018
  • Managed a portfolio of ~150 high-net-worth clients, providing personalized banking and investment services, including Demat account support and equity-related transactions.
  • Facilitated opening and servicing of Demat and trading accounts, guiding clients through documentation, regulatory requirements, and account setup.
  • Educated clients on using ICICI Direct for online trading, IPO subscriptions, and monitoring investment portfolios.
  • Regularly coordinated with the securities and investment team to assist clients in executing buy/sell orders, corporate actions, and dematerialization of shares.
  • Promoted and cross-sold investment products such as mutual funds, government bonds, insurance, and fixed deposits in alignment with clients' financial goals.
  • Provided timely market updates and insights to clients, helping them make informed investment decisions within the framework of regulatory compliance.
  • Ensured all investment-related activities adhered to SEBI regulations and ICICI Bank's internal risk and compliance policies.
  • Built strong relationships through consistent service delivery, portfolio reviews, and proactive follow-up, leading to improved client engagement and referrals.
  • Collaborated with internal departments like Wealth Management, Customer Service, and Operations to resolve client issues and enhance service delivery.

Education

Bachelor of Engineering (BE) - Electrical, Electronics & Communications Engineering

Sona College of Technology
01.2014

Skills

  • Agile transformation
  • Scrum, Kanban, and SAFe 60
  • Test-driven and behavior-driven development
  • ALM : Jira, Confluence, and Azure DevOps
  • Modelling/Collaboration: Slack, Microsoft Teams, Google Zoom Meet
  • Project management tools: Trello, Miro, Smartsheet, Asana
  • Version control with GitHub
  • SQL and REST APIs
  • CI/CD practices
  • Team empowerment and conflict resolution
  • Communication skills
  • Adaptability and critical thinking
  • Problem-solving strategies

Core Competencies

  • Agile Methodologies
  • Scrum Facilitation
  • Team Leadership
  • Stakeholder Management
  • Risk Management
  • Process Improvement
  • Cross-functional Collaboration
  • Project Management
  • Continuous Delivery
  • Backlog Grooming
  • Change Management
  • Conflict Resolution
  • Coaching & Mentoring
  • Communication Skills
  • Performance Metrics
  • Problem Solving
  • Strategic Planning
  • Cloud Technologies
  • Software Development Lifecycle
  • Data Analysis
  • Agile Coaching
  • Business Analysis
  • Compliance Knowledge
  • Dependency Management
  • Quality Assurance

Certification

  • Certified Scrum Master (CSM)
  • Kanban Practitioner
  • SAFe 6.0 Agilist
  • Google Project Management Specialization
  • Certified Scrum Product Owner (CSPO)

Timeline

Scrum Master / QA Lead

WEX
05.2022 - 06.2024

Quality Assurance Engineer / Agile co-ordinator

Amazon
02.2020 - 04.2022

Deputy Manager

ICICI Bank
11.2016 - 01.2018

Bachelor of Engineering (BE) - Electrical, Electronics & Communications Engineering

Sona College of Technology

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Karthikeyan Ramesh