KARTHIKEYAN S
Sr. Operations Associate
Sakamma Layout, Bachappa Rd, Doddathoguru, Electronics City Phase 1, Bengaluru,Karnataka
Summary
To work in a challenging environment demanding all skills and adapt myself in different fields for the development of the organization with impressive performance. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
15
15
years of post-secondary education
4
4
Languages
Work History
Contact Centre Sales Service Representative
HSBC EDPI Pvt Ltd
Bangalore, Karnataka
08.2021 - 04.2022
- Developed customized solutions of deposit, lending and other products for small business customers.
- Managed over 50 inbound calls per day.
- Utilized up-to-date information to make effective decisions governing bank operations.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Checked accounts for fraud and provided law enforcement with relevant details.
- Opened, closed and updated accounts for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Customer Satifaction - Executive
Innovative Retail Concepts Pvt Ltd
Bangalore, Karnataka
05.2021 - 07.2021
- Increased customer satisfaction by resolving product and service related queries and concerns.
- Worked with high-rated customers to understand needs and provide excellent service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and maintained courteous and effective working relationships.
- Provided exceptional customer service to customers, increasing customer loyalty 91%
Senior Community Operation Specialist
Dunzo Digital Pvt Ltd
Bengaluru, KARNATAKA
09.2019 - 05.2021
- Worked as Community Operation Specialist for Brand Safety Team.
- Primary job role would be handling high-rated customer escalations based on a) Safety b) Crucial circumstances.
- Managed over 100 chat, calls and emails per day.
- Also trained new joiners for better performance and better learning from them based on their experience.
- Handle all safety incidents that elevate (or have potential) into crisis.
- Generate local insights to execute crisis management strategy.
- Customer centric handling.
- Putting delivery partners at hearts of safety for stakeholder management.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
- Increased customer satisfaction by resolving service related issues.
Operations Associate
Workex Solutions Pvt Ltd
Bangalore, Karnataka
04.2019 - 06.2019
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Evaluated and processed more 120 applicants per day for higher number of selections.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Verified applicant references and employment details.
- Developed recruiting strategies to identify qualified candidates and build network.
Education
BBA (HR) - Human Resources Management
INSTITUTE OFMANAGEMENT AND ENGINEERING
Delhi 06.2014 - 03.2017
PUC - Commerce With Computer Application
M.D SEMINARY HIGHER SECONDARY SCHOOL
Kottayam, Kerala 08.2012 - 06.2014
SSLC - CBSE
KENDRIYA VIDYALAYARUBBER BOARD
Kottayam, Kerala 03.2002 - 03.2012
Skills
Flexible & Adaptable
Timeline
Contact Centre Sales Service Representative
HSBC EDPI Pvt Ltd
08.2021 - 04.2022
Customer Satifaction - Executive
Innovative Retail Concepts Pvt Ltd
05.2021 - 07.2021
Senior Community Operation Specialist
Dunzo Digital Pvt Ltd
09.2019 - 05.2021
Operations Associate
Workex Solutions Pvt Ltd
04.2019 - 06.2019
BBA (HR) - Human Resources Management
INSTITUTE OFMANAGEMENT AND ENGINEERING
06.2014 - 03.2017
PUC - Commerce With Computer Application
M.D SEMINARY HIGHER SECONDARY SCHOOL
08.2012 - 06.2014
SSLC - CBSE
KENDRIYA VIDYALAYARUBBER BOARD
03.2002 - 03.2012
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