Karthikeyan S
Bangalore
Summary
Dynamic operations leader with a proven track record at Altisource Business Solutions, excelling in stakeholder engagement and project management. Achieved consistent revenue targets while enhancing service delivery through innovative process improvements. Adept at fostering client relationships and driving team performance, ensuring operational excellence and compliance in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Assistant Manager Operations
Altisource Business Solutions Pvt. Ltd.
04.2015 - 03.2025
- Team Leadership & Management: Leading and motivating teams, ensuring performance targets are met, and managing staff recruitment, training, and development.
- Operational Excellence: Overseeing service delivery, implementing process improvements, and ensuring compliance with legal and internal policies.
- Strategic Planning & Execution: Aligning operational strategies with business goals, managing budgets, and integrating financial planning with execution.
- Client & Stakeholder Engagement: Conducting business performance reviews, addressing client escalations, and collaborating with internal stakeholders to mitigate risks.
- Process Improvement & Automation: Driving efficiency through automation, developing scalable business platforms, and implementing vendor-managed services.
- Performance Monitoring & Issue Resolution: Identifying gaps in processes, addressing performance issues, and ensuring timely resolution of escalations.
- Training and Development: Providing training and development opportunities to employees to enhance their skills and knowledge.
- Service Delivery Management: To work closely with Team Leaders and the team to ensure client services are delivered on time.
- Quality and Compliance: Work closely with the compliance department to understand compliance and to make changes, develop the process accordingly to deliver quality services
- Key Milestones Achieved:
- Revenue Target - Constantly achieved the revenue target for the BU by forecasting the Revenue for the month/Quarter
- Process Transitions - Successful transition of processes from Bangalore to Mumbai & Manila
- Statement of work (SOW) & Product pricing -Successfully implemented the SOW (state of work)& Product pricing for the clients
- Projects Automation -Worked on various system integration projects/Client system Buildup’s
- Project management -Successful completion of projects on Process and Application improvements
- Escalation Management/Customer Experience -Focused approach to understand the customer requirements and find a resolution benefiting all stakeholders involved
- Compliance Regulations - Streamlining the State wise compliance requirements
- Business Establishments- Successfully established new business relationship with Bank of America by working closely with the Vice President for Mortgage services of Bank of America
Entrepreneur
Fairdinkum Business Services Pvt Ltd
03.2019 - 02.2025
- Resource Management: Manage company’s overall staffs, recruitment, and training and performance management.
- Identifying Business Opportunities: Venturing new business opportunities and clients across Victoria, Australia with same business interest focused in State Government Projects
- Client Management: To conclude client needs to expedite expectations and to build strong relationships
- Planning and Organizing: Develop business plans, strategize operations, and organize resources effectively to launch and grow business opportunities
- Risk Management: Understand and manage the inherent risks associated with their businesses, making informed decisions to mitigate potential losses
- Financial Management: Responsible for managing the finances of business, including budgeting, business expenses and ensuring profitability
- Business Relationship Management: Cultivate relationships with stakeholders, including clients, suppliers, and customers, to build a strong support system for a successful business environment
- Adapting to Changes: Forecasting changes to improve and to develop business resources as per current market
- Creating Jobs: To create job opportunities and roles within company to have a healthy operating resources
- Operational and Compliance Management: Create adequate operations, process and oversee day to day operations, compliance and quality control ensuring efficient process and execution
- Innovation and Improvement: Finding ways to innovate services, process to stay competitive and to ensure the overall training methodologies are intact
- Customer Centric: To understand customer requirements and to upgrade overall process accordingly to provide the best services as per the client expectations
- Payroll and Tax: To control and to ensure the employee salaries, company expenses and taxes are paid on time
Team Leader – Operations
Altisource Business Solutions Pvt. Ltd.
10.2012 - 03.2015
Floor Leader – Operations
Altisource Business Solutions Pvt. Ltd.
04.2011 - 09.2012
Asset Manager/Analyst
Altisource Business Solutions Pvt. Ltd.
03.2009 - 03.2011
Customer Service Advisor
Aviva Global Services Pvt. Ltd.
05.2007 - 06.2008
Education
Bachelor of Commerce -
Madras Christian College
ChennaiSkills
- Stakeholder Engagement
- Project Management
- Client Servicing/On boarding
- Operations Management
- Delivery Management
- People/Team Management
- Client relationship management
- Executive Training & Development
- Service Excellence
- Customer Experience (CX) & Sales
- Business Reporting Analysis
- Vendor Management & Oversight
- Mortgage Services/Asset Management
Profile Overview
Experienced professional with 17+ years in corporate strategy, operations management, stakeholder engagement, and project management. Strong background in managing large teams, client servicing, and business excellence., Stakeholder Engagement, Project Management, Client Servicing/On boarding, Operations Management, Delivery Management, People/Team Management, Client relationship management, Executive Training & Development, Service Excellence, Customer Experience (CX) & Sales, Business Reporting Analysis, Vendor Management & Oversight, Mortgage Services/Asset Management
Timeline
Entrepreneur
Fairdinkum Business Services Pvt Ltd
03.2019 - 02.2025
Assistant Manager Operations
Altisource Business Solutions Pvt. Ltd.
04.2015 - 03.2025
Team Leader – Operations
Altisource Business Solutions Pvt. Ltd.
10.2012 - 03.2015
Floor Leader – Operations
Altisource Business Solutions Pvt. Ltd.
04.2011 - 09.2012
Asset Manager/Analyst
Altisource Business Solutions Pvt. Ltd.
03.2009 - 03.2011
Customer Service Advisor
Aviva Global Services Pvt. Ltd.
05.2007 - 06.2008
Bachelor of Commerce -
Madras Christian College
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