
Dynamic Service Delivery Professional with over three years at Officer, excelling in logistics coordination and customer satisfaction. Proven track record in managing complex export and import operations, ensuring compliance and accuracy. Strong problem-solving abilities and effective communication skills drive successful outcomes in high-pressure environments.
Coordinated logistics for international shipments.
Over three years of experience in shipping line and logistics operations.
Designed professional summaries to effectively showcase expertise and achievements.
Coordinated export documentation, booking processes, and import operations, leveraging over three years of expertise.
Developed a strong professional background across multiple positions.
Export Operations & Booking Documentation
• Managed end-to-end export booking operations by receiving booking requests and BL drafts via EDI in NOVA.
• Placed bookings on hold (Status 0) and completed booking confirmations (Status 1) using LARA, IBOOK, and EZEE systems.
• Reviewed, analyzed, and resolved cases assigned in NOVA while ensuring SLA and SOP compliance.
• Conducted mandatory pre-booking checks including shipper/consignee details, routing, cargo specifications, and approved quotations.
• Handled multiple operational queues such as Amendments, Fruit/Perishable shipments, Hazardous Cargo (DG), and Out of Gauge (OOG) shipments.
• Addressed customer queries and resolved booking and shipping instruction discrepancies in a timely manner.
• Reviewed export documentation including Dangerous Goods Declaration, MSDS, Letter of Credit, Packing List, and Bill of Lading.
• Prepared and validated Bills of Lading as per SOP and customer credit terms to determine issuance of Original BL or Sea Waybill.
• Coordinated with internal teams and overseas agencies via Microsoft Teams and Outlook for cancellations, amendments, and urgent operational changes.
• Managed Booking Request (BR) queries through email and handled high-priority cases to minimize shipment delays.
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Import Operations & Invoicing
• Performed import documentation data cleaning by validating all mandatory shipment fields, including freight and local charges.
• Completed POL-side pre-discharge activities and updated shipment status to 30 in the system.
• Managed transshipment clearance and updated shipments to old routing (post-discharge) as per process requirements.
• Handled PML discharge activities by verifying internal bay plans against customer bay plans and raised queries for discrepancies.
• Issued Notices of Arrival (NOA) to customers and coordinated container release activities.
• Completed import call closure and bill locking; shared finalized shipment details with terminals and ensured green-light clearance, updating status to 70.
• Managed import invoicing by verifying invoice number, payment type, payer name, invoice date, due date, currency, payment location, and tax codes.
• Ensured invoice accuracy and compliance before delivering finalized invoices to consignees.
• Coordinated with internal teams and terminals to resolve invoicing and discharge-related discrepancies efficiently.
• Understanding of Incoterms and their application in international trade
• Knowledge of buyer and seller responsibilities in shipping transactions
• Basic knowledge of AMS filing procedures
• Understanding of House Bill of Lading (HBL) and Master Bill of Lading (MBL)
• Familiar with shipment documentation flow
• Knowledge of 1PL, 2PL, 3PL, 4PL, and 5PL logistics service providers
• Understanding of how logistics partners support supply chain operations
• Knowledge of demurrage and detention charges
• Understanding of container free time and port storage rules
• Basic understanding of customs clearance procedures
• Awareness of customs documentation and regulatory compliance requirements
Tools & Systems
NOVA | LARA | IBOOK | EZEE | EDI | Microsoft Teams | Outlook
Key Strengths
• Strong understanding of shipping line operations
• High accuracy in documentation and invoicing
• Effective customer and stakeholder communication
• Ability to handle high-volume and urgent cases
• Strict adherence to SOPs and compliance standards
Customer satisfaction