Karthikeyan Saravanan
Bengaluru
Summary
Offering expertise of over 18 years with consistent track record of progression, repeatedly achieving goals and producing immediate improvements in product ownership and business analysis, specializing in Compliance, KYC, and Payments Operations. Proven expertise in developing and implementing comprehensive risk management frameworks, policies, and procedures that ensure organizational compliance with industry regulations, mitigate risks, and enhance operational resilience.
Overview
19
19
years of professional experience
Work History
Product Owner
JP Morgan Chase & Co
12.2021 - Current
- Led the development and delivery of Minimum Viable Products (MVPs) within Compliance (2nd line of defense), KYC, and Payments Operations, that aligned with strategic business objectives, enhanced user experiences, and optimized operational processes to deliver measurable results.
- Collaborated closely with cross-functional teams to ensure the seamless execution of the Software Development Life Cycle (SDLC), from initial concept through to deployment, while maintaining a focus on efficiency and quality.
- Led the development and finalization of key procedural updates, preparing for review and approval, which include the creation of comprehensive training materials for the new tool, along with the associated Business Requirements Document (BRD) and Functional Requirements Document (FRD) to ensure alignment with business objectives.
- Collaborated with business stakeholders to gather and refine user requirements, ensuring alignment with strategic priorities, and compliance objectives.
- Partnering closely with UX teams to create wireframes and mock-ups, validating user experiences, and ensuring design solutions meet both user and business needs.
- Translating complex business requirements into detailed user stories and acceptance criteria within JIRA, driving the seamless execution of development cycles, and ensuring on-time delivery.
- Directing the design and delivery of compliance training programs and interactive sessions aimed at increasing compliance awareness among all employees, including new hires, ensuring a clear understanding of company policies, and individual responsibilities.
- Coordinating with internal and external stakeholders to ensure that all risk and compliance-related policies are adhered to, while driving continuous improvements in KYC and compliance processes.
- Reporting on risk and compliance metrics, providing actionable insights to senior leadership, and ensuring the timely resolution of any identified issues.
QA and UAT Lead
JP Morgan Chase
07.2016 - 11.2021
- Executed monthly capacity planning for the complete receivables team of 135 headcount.
- Responsible for coaching, guidance, and assistance to team members.
- Developing and executing comprehensive test plans and cases to ensure robust validation of all solutions against business requirements and quality standards.
- Lead UAT cycles, ensuring that solutions align with business objectives, and meet rigorous quality expectations.
- Managing defect triage and resolution processes, conducting in-depth root cause analysis for production issues, and implementing corrective actions to drive continuous improvement.
- Manage UAT releases and ensure that product increments consistently meet defined quality standards, while driving operational excellence.
- Facilitated user acceptance testing, performed data analysis to identify and report defects, tracked and resolved issues, and communicated status and progress to project teams for the KYC Onboarding/Offboarding Solution software (CDD and COLT).
- Developed and delivered user training, and provided ongoing support to ensure end-user adoption and user satisfaction.
- Provided post-go-live production support by addressing business user queries, troubleshooting system issues, and ensuring seamless operational continuity.
Operational Analyst
JP Morgan Chase
03.2008 - 02.2016
- Ensured 100% SLA adherence for transmission processes for internal and external deposits.
- Acted as a subject matter expert to resolve workflow issues, manage escalations, and escalate to senior management when necessary.
- Performed a gap analysis between existing systems or processes and the desired state, identifying areas for improvement or enhancement.
- Maintained comprehensive project documentation and coordinated across departments.
Executive
Indecomm Global Services
03.2007 - 02.2008
- Responsible for Mortgage loan processing.
- Assist customers for doc prepartion and foreclosure.
Education
M.Sc. - Electronics
Bharathidasan University
01.2003
B.Sc. - Electronics
Bharathiar University
01.2001
Skills
Analytical & Problem-solving
Timeline
Product Owner
JP Morgan Chase & Co
12.2021 - Current
QA and UAT Lead
JP Morgan Chase
07.2016 - 11.2021
Operational Analyst
JP Morgan Chase
03.2008 - 02.2016
Executive
Indecomm Global Services
03.2007 - 02.2008
B.Sc. - Electronics
Bharathiar University
M.Sc. - Electronics
Bharathidasan University
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