Vishnu Shankar
Chennai
Summary
Instrumental Technical Account Manager with 4.5 years of experience and customer-facing subject matter expert. Tactical professional with a background in successfully eliminating roadblocks and technical challenges for customers while offering Product solutions. Personable and highly knowledgeable in SQL and Linux environment applications with a focus on delivering top-tier customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Account Manager
Flatirons Solutions India Pvt Ltd
Chennai
01.2023 - Current
- Managed multiple accounts simultaneously while meeting deadlines for each one.
- Reviewed and analyzed contracts, service issues and other information to initiate and direct appropriate action to resolve.
- Maintained up-to-date knowledge base of current technologies used by customers.
- Developed and wrote technical documentation for products.
- Assisted customers with troubleshooting issues related to product usage or performance.
- Monitored customer feedback via surveys or direct contact in order to identify areas for improvement or additional training requirements.
- Communicated with sales and product development teammates to enhance customer experiences and achieve SLAs.
- Identified areas of risk within client accounts in order to proactively address potential problems before they arise.
- Actively participated in project planning sessions with internal teams in order to develop effective solutions that meet client needs.
- Drafted, presented and responded to proposals for specific customer requirements with industry-specific solutions.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Programmer Analyst
Exela Technologies
Chennai
05.2018 - 01.2023
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Performed routine maintenance checks on servers and other components in order to ensure optimal performance levels were achieved.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Developed training materials and conducted training sessions for new users on the use of company software applications.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Responded promptly to helpdesk requests from customers regarding their technical queries or concerns.
Education
Bachelor of Science - Computer And Information Sciences
Guru Nanak College
Chennai, India04.2018
High School Diploma -
Chennai Higher Secondary School
Chennai, India03.2015
Skills
- Critical Thinking
- Technical Troubleshooting
- Issue Research
- Application Installations
- Technical Solutions Development
- Technical Consulting
- Product Development
- Customer Service
- Teamwork and Collaboration
Certification
- Udemy Linux Red Hat and Cent Os Certificate
- Udemy MSSQL & MYSQL Certificate
Technical Skills
- Handling Database Servers and SSMS 2019.
- Handling Linux & Windows servers
- IIS, Weblogic, and Tomcat servers handling
- Appdynamics & Geylog monitoring applications handling
- Jira Ticketing System and Confluence Page maintaining
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Timeline
Technical Account Manager
Flatirons Solutions India Pvt Ltd
01.2023 - Current
Programmer Analyst
Exela Technologies
05.2018 - 01.2023
Bachelor of Science - Computer And Information Sciences
Guru Nanak College
High School Diploma -
Chennai Higher Secondary School
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