Karthikeyan Venkatesan
Chennai
Summary
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
14
14
years of professional experience
Work History
Team' Leader
Movate Technologies
02.2024 - Current
- Establish performance expectations for team, tracking progress towards goals and delivering constructive feedback as necessary.
- Cultivated open and professional relationships with team members to facilitate swift resolutions for various issues.
- Partnered with department leaders to define shared objectives and promote alignment across teams.
- Facilitated conflict resolution among team members, cultivating a positive and collaborative work environment.
- Facilitated recruitment process to assemble team of top performers.
- Enhanced customer satisfaction ratings by diligently monitoring service quality standards and swiftly resolving issues
- Optimized workflows to enhance efficiency, minimizing turnaround times for essential tasks.
- Elevated team productivity through implementation of efficient work processes and consistent performance metric reviews.
- Cultivated inclusive team culture, fostering respect and understanding among all members.
- Enhanced team performance by assigning responsibilities based on individual strengths and areas of expertise.
- Elevated team members' skills through focused coaching sessions, enhancing individual performance.
- Created effective communication channels to enable timely information exchange among team members and stakeholders.
- Directed cross-functional teams to deliver projects on schedule, within budget, and with exceptional quality outcomes.
- Set an example by embodying commitment and professionalism that motivated team members to excel.
- Elevated team productivity through strategic task delegation and consistent performance evaluations.
- Preserved and reached critical metrics: CSAT, TTR, quality, productivity, attrition.
Assistant Manager – Technical Support
Concentrix
03.2022 - Current
- Define performance expectations for team, monitoring progress towards goals and providing constructive feedback as necessary.
- Fostered open and professional relationships with team members, enabling swift resolutions for various issues.
- Collaborated with department leaders to establish shared objectives and foster alignment across teams.
- Mediated conflict resolution among team members, fostering a positive and collaborative work environment.
- Streamlined recruitment process to assemble team of high achievers.
- Elevated customer satisfaction ratings through vigilant monitoring of service quality standards and prompt issue resolution
- Streamlined workflows to elevate efficiency, reducing turnaround times for critical tasks.
- Enhanced team productivity by implementing efficient work processes and conducting consistent performance metric reviews.
- Nurtured inclusive team culture, enhancing respect and understanding among all members.
- Elevated team performance by delegating responsibilities aligned with individual strengths and areas of expertise.
- Cultivated team members' skills through targeted coaching sessions, boosting individual performance.
- Established efficient communication channels facilitating timely information exchange among team members and stakeholders.
- Led cross-functional teams to execute projects on schedule, within budget, and achieving exceptional quality outcomes.
- Demonstrated commitment and professionalism that inspired team members to excel.
- Enhanced team productivity by implementing strategic task delegation and conducting regular performance evaluations.
- Maintained and achieved critical metrics: CSAT, TTR, quality, productivity, attrition.
Team Leader – Content Moderation
Foiwe
10.2019 - 11.2021
- Prepared and shared weekly and monthly performance reports with clients.
- Ensured zero violation tickets across the moderation platform.
- Conducted weekly performance reviews to analyze trends and close gaps against targets.
- Monitored team KPIs, identified underperformance, and executed corrective action plans.
- Planned workloads and delegated tasks effectively to manage volume fluctuations.
- Maintained a positive work environment, improving employee engagement and retention.
- Supported recruitment, onboarding, and policy adherence across the team.
- Investigated operational issues, performed root cause analysis, and recommended process improvements.
Team Leader – Customer Support
Aegis
11.2016 - 03.2018
- Managed monthly performance trackers including AHT, Quality, CFA, CSAT, adherence, shrinkage, and attrition.
- Partnered with managers to design and implement action plans to achieve performance goals.
- Conducted daily pre- and post-shift briefings and regular team reviews.
- Monitored live operations to ensure adherence to procedures and KPI targets.
Team Leader – Customer Support
Vertex Customer Management India Pvt. Ltd.
08.2015 - 11.2016
- Led a team of 20–25 agents handling customer support operations.
- Managed hourly service levels and provided real-time updates to clients.
- Optimized break schedules and roster planning based on call volume trends.
- Resolved escalated customer issues, disputes, and complaints.
Customer Support Executive / Associate Team Lead
Tech Mahindra
11.2011 - 07.2015
- Maintained daily production, MIS, and quality feedback reports.
- Provided coaching and feedback based on QA evaluations.
- Implemented process improvements to enhance workflow efficiency.
- Delivered high-quality customer service and technical troubleshooting support.
Education
Diploma - Electronics & Communication
Sri Nallalaghu Polytechnic
ChennaiBBA -
Alagappa University
Chennai Skills
Problem-solving
Team supervision
Team motivation
Team building
Teamwork and collaboration
Client service
Work Planning and Prioritization
People management
Performance improvement
Complex Problem-solving
Goal setting
Documentation and reporting
Technical support
Coaching and mentoring
Quality improvement
Client support
Conflict resolution
Issue resolution
Key performance indicators
Coaching
Process improvement
Expectation setting
Overtime management
Giving constructive feedback
Call center operations
Deadline management
Project management
Languages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
Kanada
Beginner (A1)
Timeline
Team' Leader
Movate Technologies
02.2024 - Current
Assistant Manager – Technical Support
Concentrix
03.2022 - Current
Team Leader – Content Moderation
Foiwe
10.2019 - 11.2021
Team Leader – Customer Support
Aegis
11.2016 - 03.2018
Team Leader – Customer Support
Vertex Customer Management India Pvt. Ltd.
08.2015 - 11.2016
Customer Support Executive / Associate Team Lead
Tech Mahindra
11.2011 - 07.2015
Diploma - Electronics & Communication
Sri Nallalaghu Polytechnic
BBA -
Alagappa University