Hi, I’m
KARTHIKEYAN VIJAYAKUMAR
customer service assistant
Udumalpet,Tamilnadu
Summary
Dedicated and detail-oriented AutoCAD Engineer with 8 Years of experience in creating precise and efficient technical drawings for diverse engineering projects. Proficient in utilizing AutoCAD software to design, draft, and modify blueprints, schematics, and layouts. Adept at collaborating with cross-functional teams to ensure project specifications are met within established timelines. Strong problem-solving skills with a keen eye for accuracy and adherence to industry standards. Seeking to leverage technical expertise and creativity in contributing to innovative engineering solutions
Overview
9
years of professional experience
6
years of post-secondary education
Work History
Greenhouse foodstuff trading LLC, DIP-2,Dubai, UAE
Customer service representative
04.2024 - Current
Job overview
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers in making informed decisions by providing detailed product information.
- Processed orders promptly ensuring a positive shopping experience for customers.
F-choice Solar tech India Pvt.ltd, Udumalpet
Project Architect
02.2019
Job overview
- Planned installation methods for new electrical systems
- Expertise in designing and optimizing solar energy systems, considering factors like sunlight exposure and terrain
- Proficient in the installation, wiring, and mounting of solar panels, ensuring compliance with safety standards
- Strong troubleshooting skills for identifying and resolving issues related to solar panel systems
- Knowledgeable in regulatory compliance, energy modeling, and effective project management for successful solar installations.
LIC Housing Finance Limited, Coimbatore
Project Evaluator
01.2017 - 01.2019
Job overview
- Cultivated excellent customer relationships by staying polite, helpful and knowledgeable throughout interactions
- Maintained accurate and detailed accounts of transactions, in-line with bank laws and regulations
- Increased revenue by creating engaging and outstanding marketing material to promote services
- Assisted with claims processing and coordinating necessary documentation
- Considered important market and materials replacement costs when valuing property.
Sri Surya Associates, Udumalpet
Draftsman
08.2015 - 12.2016
Job overview
- Used AutoCAD to prepare high-quality project drawings
- Digitized physical drawings and maps by employing AutoCAD
- Read and understood hand sketches to make detailed drawings
- Adjusted engineering designs to meet customer needs.
Education
Akshaya College of Engineering and Technology
Bachelor in Civil Engineering
07.2012 - 05.2015
NV Polytechnic College
Diploma in Civil Engineering
07.2009 - 05.2012
Skills
- AutoCAD
- Revit Architecture
- Primavera
- Customer Service
- Invoice processing
- Data Entry
- Order processing
- Project Management
Accomplishments
- Achieved the second prize in a paper presentation hosted at Akshaya College of Engineering and Technology.
- Achieved 1st prize in AutoCAD presentation at K.S.R. College of Technology.
- Actively participated in the Bridge Construction program at Akshaya College of Engineering and Technology.
- Completed a 7-day in-plant training at "SRIVASTA CONSTRUCTION" in Coimbatore.
- Participated in skill training on SURYAMITRA - Solar training at Dr. Mahalingam College of Engineering and Technology, certified by NISE (National Institute of Solar Energy).
- Successfully finished a 3-day Skill Training Course in MSME Technology focused on solar panels in Trichy.
Languages
English Advanced
Tamil Native
Personal Information
Date of birth: 12/17/93
Timeline
Customer service representative
Greenhouse foodstuff trading LLC
04.2024 - Current
Project Architect
F-choice Solar tech India Pvt.ltd
02.2019
Project Evaluator
LIC Housing Finance Limited
01.2017 - 01.2019
Draftsman
Sri Surya Associates
08.2015 - 12.2016
Akshaya College of Engineering and Technology
Bachelor in Civil Engineering
07.2012 - 05.2015
NV Polytechnic College
Diploma in Civil Engineering
07.2009 - 05.2012
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