Karthikeyan B

• Overall 9+ years of Experience in Application/Production Support & Maintenance.
• Mentoring & Leading team members with excellent onsite offshore co-ordination.
• Expertise in UNIX application support activities, troubleshooting and resolving production issues within SLA.
• Able to independently perform analysis and support application deployments and infrastructure changes (upgrades, client testing, patches, scheduled maintenances).
• Scheduling the jobs in UNIX and customizing the tasks according to customer’s requirement using Shell scripting. Identified and resolved problems through root cause analysis and research.
• Configuring the alarms in Nagios based on the severity of the running applications.
• Validating and consolidating daily and weekly reports for all Line of Business.
• Developed and updated tracking spreadsheets for process monitoring and reporting.

Devops - Operational Activities:

• Automated the process of installation, restart applications using Ansible playbook.
• Written ansible scripts to automatically update system components, saving 30% admin time.
• Worked in containerization tools like Docker and version control systems like Git.
• Managed local Docker deployments and created local clusters.
• Hands on experience in CI/CD - Continuous Deployment of docker container using ansible playbook.

• Responsible for providing Support in L2 & L3 Level depending on the priority of the issues to meet Client’s SLA.
• Read and analyzed blueprints and project documentation to develop workflows and strategy.
• Analyzed product and process and provided actionable solutions for changes to processes, products or quality standards.
• Involved in good interaction with Client Stakeholders and automating processes towards mitigating the issues and in the process of bringing application towards stable/mature state.
• On Call Coverage- Resolving the issues based on priority.
• Created engineering documentation for manufacturing processes, equipment specifications and change notices.
• Coordinating all Database Maintenances and Monthly Activities.

• Responsible for providing the support in L1 & L2 level depending on the priority of the issues and reducing the MTTR and to provide a better support to client.
• Monitored and optimized production processes to increase throughput and improve quality.
• Led root cause analyses to identify and address problems in industrial production.
• Escalate to development team when code changes are required or complex issues are faced.
• Supports customers on IM, phone and email with all product related enquiries from customers worldwide.
• Reduced downtime and increased production capacity with strong maintenance plans.
• Trouble shooting of customers issues in depth and liaise with QA and Development, raising defects.
• Performing maintenance activities on production environments.
• Assigning and escalating tickets to corresponding team or person as mentioned in ticket.