Nextgen, Allscripts, Open PM, Centricity
Karthikeyan G
Operations Manager
Chennai
Summary
Dynamic Operations Manager with a proven track record at Ecare India Private Limited, excelling in operations management and employee motivation. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Skilled in process flows and fostering client relationships, demonstrated through impactful leadership and strategic problem-solving. Achieved notable improvements in performance metrics and project turnaround times.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Operations Manager
Ecare India Private Limited
10.2010 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Currently handling 4 supervisors and 60+ team members.
- Have Expertise in FQHC billing for more than 8 years.
Analyst
Lcube(Glenwood) Solutions
09.2006 - 09.2010
- Standardized AR reporting formats across business units for better comparability of results during performance reviews.
- Participated in regular AR training sessions, staying up-to-date on industry best practices and emerging trends.
- Contributed to the development of new collection policies and procedures as part of continuous improvement initiatives within the AR department.
- Conducted thorough research to resolve billing disputes, maintaining positive customer relationships and ensuring timely payments.
- Streamlined invoicing processes through the implementation of electronic billing software, reducing manual input errors.
Education
Bachelor of Arts - Economics
D R B C C C Hindu College
Chennai, India 07.2003 - 06.2006
Skills
Operations management
Client relationships
Invoice processing
Process flows
Work flow planning
Forecasting and scheduling
Employee motivation
Staff training
Performance management
Performance monitoring
Problem-solving
Operations management
Software
Certification
Operations Management Assessment
Interests
Empowering my team
Playing Cricket, Carrom
Like to play Cricket and Carrom. Basic level.
Timeline
Operations Management Assessment
01-2025
Operations Manager
Ecare India Private Limited
10.2010 - Current
Analyst
Lcube(Glenwood) Solutions
09.2006 - 09.2010
Bachelor of Arts - Economics
D R B C C C Hindu College
07.2003 - 06.2006
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