UMAKANTH KARTHIK
AI Product Management
Hyderabad
Summary
AI product leader with 15 years of experience building enterprise SaaS, AI, and analytics products from concept to launch. Built 0 – 1 products and translated complex business problems into multi-step, enterprise-grade workflows across use cases such as fraud detection, deal health, and customer 360. Brings strong product judgment, analytics depth, and systems thinking, with the ability to work closely with AI engineers, data teams, and platform teams on product requirements, workflow design, and architecture trade-offs.
Overview
17
17
years of professional experience
Work History
Director of Product Management
Kore.ai
02.2025 - Current
- Built and launched Kore.ai’s 0 – 1 Agentic Marketplace, defining reusable AI workflow products for enterprise use cases that reduced customer time-to-value.
- Shaped multi-step agentic workflows across use cases such as fraud detection, deal health, and customer 360, defining workflow structure, context needs, tool interactions, guardrails, and human-review paths for enterprise deployment.
- Worked closely with AI engineering and platform teams to translate business problems into product requirements, workflow patterns, and architecture decisions across orchestration, observability, and reliability considerations.
- Grew marketplace adoption to 25.7K visits, 10.5K workflow page views, and 958 install initiations over 12 months; used funnel analysis to identify workflow-page → install friction and improve CTAs, merchandising, and landing-page flows.
Associate Director — Product Consulting
HighRadius
05.2024 - 01.2025
- Led product consulting for finance transformation across Order-to-Cash, Credit, and Treasury, converting workflow problems into scalable automation patterns on the LiveCube platform that enabled 70% automation as a measurable value proposition.
- Integrated customer discovery, platform constraints, and engineering input to prioritize scalable solution patterns over one-off customization.
- Systematized design-partner learnings into reusable blueprint-like patterns that expanded platform applicability beyond bespoke implementations.
Associate Director — Product
Kore.ai
11.2023 - 05.2024
- Defined enterprise AI product direction on the GALE platform by synthesizing recurring customer use cases, delivery blockers, and adoption patterns into actionable product bets.
- Identified that enterprise buyers valued faster time-to-value over additional AI primitives, which later informed packaging and workflow design choices for the Agentic Marketplace.
- Worked with engineering teams on AI workflow requirements spanning multi-step reasoning, tool use, evaluation criteria, and reliability expectations for enterprise use cases.
Solutions Delivery Manager
HighRadius
05.2022 - 11.2023
- Co-created LiveCube from 0 – 1 with Unilever as design partner — converting raw customer pain into a no-code finance automation product configurable without engineering support.
- Conducted structured workflow discovery across Fortune 500 finance teams and translated recurring pain points into prioritized requirements and acceptance criteria for the product roadmap.
- Achieved 80% workflow automation in Order-to-Cash and credit processes by aligning customer outcomes with platform capabilities and analytics-led solution design.
Senior Manager — Solutions Engineering
LevaData
07.2021 - 04.2022
- Translated enterprise supply-chain requirements into prioritized platform inputs, aligning customer workflows with solution architecture and product direction.
- Established consulting Center of Excellence — codifying discovery, hypothesis formation, and solution design into a repeatable engagement model, improving delivery consistency and client outcomes.
Manager — Enterprise Services Engineering
Ezopen
01.2015 - 05.2021
- Defined features, wireframes, and roadmap inputs for a forecasting product used by Fortune 100 companies, delivering capabilities that improved forecasting accuracy by 20%.
- Validated MVPs through structured user workshops and fit-gap analysis. prioritized incremental releases using DOT voting, RICE, MoSCoW, and Kano frameworks.
- Managed cross-functional delivery across US-based and India-based stakeholders, building familiarity with global, matrixed operating models and asynchronous collaboration patterns.
Principal Implementation Engineer
Sutherland Healthcare Solutions
12.2010 - 01.2015
- Increased product adoption by 22% through structured user research, custom feature definition, and implementation leadership for healthcare technology customers operating in HIPAA-regulated environments.
- Coordinated end-to-end upgrade and interface delivery across cross-functional teams in a compliance-sensitive healthcare domain — managing requirements, launch sequencing, and iterative improvement cycles.
- Built early experience in regulated product delivery, patient data workflows, and enterprise implementation patterns in governed environments.
Solutions Consultant
Manu Infosystems
04.2009 - 05.2010
- Developed integration strategies and managed customer implementation projects for digital infrastructure solutions, ensuring alignment with client requirements.
Skills
Agentic AI & GenAI: Multi-step workflows, tool orchestration, prompt design, guardrails, human-in-the-loop patterns, agent reliability
Architecture & Integrations: APIs, system integrations, platform workflows, data pipelines, scalability and cost trade-offs
AI / Analytics: LLM-based products, predictive analytics, statistical modeling, Python, SQL
Product Execution: Discovery, PRDs, user stories, acceptance criteria, roadmap ownership, experimentation, prioritization frameworks
Certifications: CSPO SAFE POPM Microsoft Certified Professional PRINCE2 Practitioner
Product strategy
Education
Executive Programme - Product Management
IIM Lucknow
IndiaExecutive MBA - Business Analytics & Intelligence
IMT Ghaziabad
IndiaB.Tech - Electrical & Electronics Engineering
JNTU
India