Excel VBA
KARTHIK G KRISHNAN
Operations Associate
Bengaluru
Summary
Dedicated Associate with close to 5 years’ experience in Financial Operations, Client management, Project Management and Retail Banking operations. Strong communicator focused on delivering outstanding client experience currently seeking a challenging role that caters to learning and holistic development while utilizing my passion for global business operations, project management, problem solving, and results oriented management style.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Associate
Goldman Sachs
Bengaluru
08.2021 - Current
- Worked on various regulatory outreach projects like BRRD, LIBOR, Credit Disclosure Management, FSCS, FINRA 5320, UMR, SDR
- As an Associate, driven several key regulatory projects from start to end
- Managed client relations through communication and helpful interactions
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
- Driven divisional level pillars like client experience and Risk pillars to enhance client service and mitigate process risks
- Driven process streamlining and automation initiatives to improve operational efficiency and mitigate process risks
- Streamlined projects and BAU processes by identifying KRIs and KPIs and by working closely with stakeholders
- Driven project automations by partnering with internal engineering team in drawing the key logics and designing the process flow and testing
- Developed several VBA automated tools to improve process efficiency, mitigate errors and to reduce manual footfall in sub tasks within projects
- Promoted from Senior Analyst to Associate in less than 16 months
Assistant Manager
Ratnakar Bank Limited, RBL
Chennai
06.2020 - 07.2021
- Implemented revenue growth and optimization strategies for clients leveraging combination of data analysis, product expertise, and customer feedback from direct involvement in client facing responsibilities
- Administered day-to-day operations, customer service and sales, helping enrich customer insights and handling clients from varied sectors and product preferences helping to achieve 20% above sales target
- Identified potential improvement areas, improvising products and processes to generate more leads, conversion and maintaining service delivery scores
- Optimized Teller operations, cash management workflow, oversaw Risk and Compliance audit requirements and reports resulting in 50% reduction FTE's in these areas
Operations Specialist
Citibank Financial Services
Chennai
06.2018 - 06.2020
- Contributed to various critical processes like Proof Uploads, Financial Service & Sub ledger Operations along with
- Domestic Bank Adjustments, helped re—engineer workflows to optimize time spent, improving quality scores by 70% (reducing error rates downstream) and improving project timelines
- Worked closely with Project Managers and Automation Specialists to build solutions for emerging integrity trends
- Identified automation opportunities to take down bad actors at scale and streamlining processes like Citi-sweep uploads/balancing, and JED Tickets resulting in reduction of 20% FTE
Education
MBA - Business (Operations And Finance)
Manipal University
Manipal 08.2016 - 05.2018
Bachelor of Arts - Commerce (Accounting And Finance)
Madras University
Chennai 07.2013 - 05.2016
Skills
Project Management
Accomplishments
- Promoted from being Senior Analyst to Associate in less than 12 months at Goldman Sachs
- Automated and streamlined project workflows resulting in reduction of FTEs per project, increasing process efficiency and client experience at Goldman Sachs
- Optimized Teller operations, cash management workflow, oversaw Risk and Compliance audit requirements and reports resulting in 50% reduction FTEs in these areas at RBL Bank Limited
Software
Alteryx
Markit 360
Power BI
Scope Manager
JIRA
Certification
Six Sigma Yellow and White Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Associate
Goldman Sachs
08.2021 - Current
Assistant Manager
Ratnakar Bank Limited, RBL
06.2020 - 07.2021
Advanced project Management
01-2019
Risk Analysis
11-2018
Six Sigma Yellow and White Belt
08-2018
Operations Specialist
Citibank Financial Services
06.2018 - 06.2020
MBA - Business (Operations And Finance)
Manipal University
08.2016 - 05.2018
Bachelor of Arts - Commerce (Accounting And Finance)
Madras University
07.2013 - 05.2016
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