Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
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KARTHIKHEYAN SWAMINATHAN

Chennai

Summary

Dynamic Operations Manager with a proven track record at Genpact India Pvt Ltd, excelling in accounts payable and process optimization. Expertise in QuickBooks and Service Now, driving efficiency improvements and enhancing team performance. Recognized for implementing innovative solutions that increased first pass yield by 10%, while fostering a collaborative team environment.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Operations Manager – Accounting

Desicrew Solutions Pvt Ltd
Chennai
06.2021 - 07.2024
  • Successfully transitioned Customer Onboarding process from MNC Client (Remote Transition)
  • Client Name- Lenovo DAAS Project
  • Created SOP for the subprocess transitioned – New Account Setup, Contract Creation, Catalog Publish, User Creation with Roles and Notification
  • Hands on experience in SNOW platform (Service Now)
  • Validated the data for the monthly billing process.
  • Created SOP documents for the UK client (Monthly Bookkeeping/ VAT/Year End Accounts)
  • Created QC Checklist and put more process controls in the process and reviewed the bookkeeping.
  • Created the Yearly Calendar for 100 plus clients with the deadline dates and created a BOT for sending monthly reminders to the clients for getting input.
  • Assisted Automation Team for creation of BOTS for Creation of Invoices from the contracts.
  • Assisted Automation Team for Categorization of Bank Transactions in QBO/Quick Files
  • Did Two Annual Appraisal for the team members.
  • Brought two team members to the payroll from Contract.
  • Successful transition of Premium Receipt Validation Process from Canadian Client.
  • Successful transition and delivery of SATVA project – Data Collection Process. Read and Collect 300 Data Points from the Annual Report of Listed Indian Companies in BSE/NSE
  • Jury for Monthly Rewards and Recognition Program for Chennai Centre.
  • Launched Finance and Accounting Course – Basic Accounting Principles in internal L&D platform and Successfully got the desired output from the candidates enrolled in the course. (50 Employees)
  • Provide monthly billing details to Finance Team for raising Invoices to clients.
  • Prepared monthly operational metrics and shared it with the Leadership Team
  • Actively participated in all the client weekly and ad hoc calls

Assistant Manager Finance & Accounts

Teleperformance D.I.B.S
Navi Mumbai
07.2019 - 12.2019
  • Managed training team for F&A – Accounts Payable Process for Domestic clients for Bengaluru/Gurugram/Mumbai locations.
  • Review and Circulate the Monthly Training Calendar to Operations and Leadership Team.
  • Review monthly Reports with Operations and Leadership Team provide suggestions for reduces the number of errors. Send the final reports to all the clients as per agreed time period.
  • Review and follow-up with clients for SOP sign offs on a quarterly basis.
  • Conduct Finance and Accounts (Accounts Payable) Domain & InfoSec Training for the new joiners.
  • Ensure all the new joiners are cleared the PKT and OJT Scores before start the production.
  • Ensure all the training team members are gets certified on the entire sub –processes as per the stipulated time.
  • Onsite Transition for Accounts Payable process for Pharmaceutical Client - Pune (November 2019)

Deputy Manager Accounts – On Project

TransLink Logistics Pvt Ltd
Navi Mumbai
10.2018 - 05.2019
  • Handled Receivables and Payables for the mentioned below Group Companies.
  • Professional Impex Pvt Ltd – Gujarat Branch
  • PI Logistics India Pvt Ltd – Gujarat Branch
  • TransLink Logistics Pvt Ltd - Mumbai Branch
  • Review the Daily Funds Flow Statement and make necessary arrangements for shipment Clearance in consultation with Operations.
  • Ensure all the Custom Duty/Stamp Duty/ Shipping Line and CFS Payments made on time as per request received from Operations Team.
  • Implemented the Inter branch/Intercompany reconciliation on a monthly basis and pass necessary entries during month end process.
  • Streamlined the Billing Process and reduced the timeline from 10 days to 2 days.
  • Ensure Cash Bank and Bank entries are entered in Tally on daily basis.
  • Send weekly Collection and Payment projections reports to Director.
  • Analyze the Job Costing and took immediate actions on the open line items for the shipments billed to customers and do follow-ups with the vendors for bills to account.
  • Review and approve the Bills in billing package.
  • Initiated the monthly Vendor Reconciliation for the Top 20 high value vendors.
  • Daily DFR to the Director.
  • Review the monthly Profit and Loss and send it to Management by first week of following month.
  • Reconciliation done with the Billing Package Report (Sales Report) Vs. Tally (Sales Register) on daily basis.
  • Ensure all the Statutory payments made on time (TDS, GST, PF, ESIC and Professional Tax) filed on time.

Manager-Accounts Payable

Genpact India Pvt Ltd
Kolkata
05.2016 - 07.2017
  • Oversee and Manage Accounts Payable- Invoice Processing (Non-PO), Payments and Employee Reimbursement (T&E Process) for US Client
  • Ensure the team is processing Invoices, Employee Claims and payment in a timely manner.
  • Advance payment and Maintain List of Advance paid and share the same to the stakeholders for settlement.
  • Conduct performance appraisals including career development.
  • Implement changes to improve productivity and increase efficiency.
  • Research, analyze and resolve complex issues raised by the team.
  • Ensure all the key deliverables are met and green always. (CPI/KPI/GPI)
  • Review the Daily Productivity Report and send it to client. Highlight any spike in volume.
  • Attend Daily, Weekly and monthly Operational and Dash Board Calls with the client.
  • Drive the team for the areas of improvement through Lean Ideas and shared with the client on a fortnightly basis and get it approved and implemented.
  • Reduced the percentage of expense reports returned to the traveler from 13% to10%.
  • Conduct One on One session and skip level meeting with the team on a monthly basis.
  • Applied the Seat Utilization for a team of 80.
  • Review SOPs on a quarterly basis and gets the approval from the client as per the agreed timeline.
  • Quarterly Business review with client for ideas generated and other operational issues.
  • Co-ordinate with the Training Team for the Weekly & Quarterly Process Knowledge Test and shared the scores with client.
  • Increased the First Pass Yield from 75% to 85%.
  • Co-ordinate with the Quality Team for successful implementation of Digital Dash Board.
  • Worked closely with the customer on the open items based on the points given by them on NPS on a quarterly basis.

Assistant Manager

WNS Global Services Pvt Ltd
Chennai
07.2014 - 09.2015
  • Did Quality Check for all the tasks performed by the Team.
  • Prepared the Offshore KT plan, monthly cross training and capacity plan.
  • Created DPM’s based on the training videos shared by the clients.
  • Review all the process documents created by the onshore & offshore team.
  • Prepared the Quarter End Reports and sent it to SME for review and approval.
  • Do the comparison and Variance Analysis with the previous Quarter End Reports, provide necessary comments.
  • Attend Daily and Weekly client calls and discuss the operational issues.
  • Processed and Executed Wire Transfer in Bank cites during BCP Testing on a quarterly basis.
  • Acted as a SPOC for Transportation and do the Induction for New Joiners.

Team Leader – Accounts Payable

Tata Consultancy Services
Chennai
12.2009 - 08.2011
  • Review and Monitor Team’s productivity on a daily basis for Consolidated Invoice Processing, Real Estate Contract Payments, Sub-Contract Invoices.
  • Validate and review that invoices are processed and paid after the two way and three-way match.
  • Review AP aged invoices for all Critical suppliers.
  • Vendor Reconciliation for Top 20 suppliers on a monthly basis, ensure open items are getting closed on priority.
  • Ensure all the SOPs are gets reviewed and approved by client on regular intervals.
  • Review and Monitor CPI, KPI, GPI and SLA data ensure improvement on month on monthly basis.
  • Achieved operational efficiency & targets, ensuring high level of quality deliverable & customer satisfaction.
  • Prepared accreditation for team members about understanding the process via Process Knowledge Test on periodic intervals.
  • Performance appraisals for the team members and regular One on One session.

Team Leader – Accounts Payable

Accenture Services Pvt Ltd
Chennai
11.2005 - 11.2009
  • Audit and Processing of Employee claims in Oracle (Manual and I-Expenses).
  • Review the team’s productivity for Invoice Processing – PO and Non-PO.
  • Employee Expenses, Payments, Sub Contract Invoices, AP Help Desk, Debit Balance.
  • Prepare the month end close reports and sent it to business for Review and Approval.
  • Did the Quality Check for the employee claims processed on a sample basis.
  • Conduct Team Huddle on a daily basis and discussed the issues and challenges faced by the team.
  • Check for the potential duplicate payments using Duplicate Audit Tool.
  • Review and approve the payment proposal and receive the approval from the client.
  • Coordinated with the Treasury for the fund’s availability.
  • Communicate with the customer on a regular basis to discuss operational issues to build strong relationship.
  • Handled all the client escalations with utmost satisfaction.
  • Bring innovative ideas into the process which brings efficiency and use past experience to provide solution to any issues.
  • Increased the percentage of I=expenses from 40% to 60%.
  • Run and review the GRNI reports on a monthly basis.

Senior Admin Staff

TVS Logistics Services Ltd
Chennai
05.2003 - 03.2005
  • Raised invoices for the services rendered on a monthly basis.
  • Prepared monthly MIS reports.
  • Followed-up for payments with Ford for the invoices generated and ensured timely payment received.
  • Managed the Transportation activity for Ford, monitoring the daily trip sheets and generate invoices on a monthly basis.
  • Handled the Petty Cash Expenses and submit the same to Head Office on a weekly basis.

Accounts Executive

Bee Vee Graphics Ltd
Chennai
07.2000 - 04.2003
  • Daily entering of Cash and Bank transactions in Tally.
  • Follow with Marketing Executives for Debtor’s collection based on aging analysis.
  • Making payments to vendor and other statutory payments PF, ESI and Sales Tax.
  • Prepare the Bank Reconciliation on a weekly basis.
  • Prepare the Salary Statements on every month.

Audit Assistant

M/s.Baskaran&HareendraAssociates
12.1997 - 06.2000

Education

Master Program in Business Administration - Finance Management and Human Resource Management

IIBM Institute of Business Management
Meerut
02.2012

Bachelor of Commerce -

Madurai Kamaraj University
Madurai
01.1997

HSC -

TVS Higher Secondary School
Madurai
01.1994

SSLC -

TVS Higher Secondary School
Madurai
01.1992

Skills

  • QuickBooks
  • Quick files
  • Xero
  • SAP
  • Oracle 11i
  • MS Office
  • Excel
  • Visio
  • Word
  • Concur
  • Service Now
  • DEXT
  • Accountancy Manager

Certification

  • Certified Lean Six Sigma Yellow Belt, Teleperformance, 01/01/19
  • Lean Six Sigma Green Belt Trained and Tested, Genpact, 01/01/17
  • Six Sigma Black Belt, MSME (Technology Development Centre), 05/01/21

Personal Information

  • Date of Birth: 11/20/76
  • Marital Status: Unmarried

Languages

Tamil
First Language
English
Advanced (C1)
C1

Timeline

Operations Manager – Accounting

Desicrew Solutions Pvt Ltd
06.2021 - 07.2024

Assistant Manager Finance & Accounts

Teleperformance D.I.B.S
07.2019 - 12.2019

Deputy Manager Accounts – On Project

TransLink Logistics Pvt Ltd
10.2018 - 05.2019

Manager-Accounts Payable

Genpact India Pvt Ltd
05.2016 - 07.2017

Assistant Manager

WNS Global Services Pvt Ltd
07.2014 - 09.2015

Team Leader – Accounts Payable

Tata Consultancy Services
12.2009 - 08.2011

Team Leader – Accounts Payable

Accenture Services Pvt Ltd
11.2005 - 11.2009

Senior Admin Staff

TVS Logistics Services Ltd
05.2003 - 03.2005

Accounts Executive

Bee Vee Graphics Ltd
07.2000 - 04.2003

Audit Assistant

M/s.Baskaran&HareendraAssociates
12.1997 - 06.2000

Master Program in Business Administration - Finance Management and Human Resource Management

IIBM Institute of Business Management

Bachelor of Commerce -

Madurai Kamaraj University

HSC -

TVS Higher Secondary School

SSLC -

TVS Higher Secondary School

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KARTHIKHEYAN SWAMINATHAN