Ambitious and entrepreneurial professional with strong experience in Operations Management Function; Thorough exposure to team management and leadership work at Amazon; Go-to person to execute opportunities improving customer experience through process automation and defect reduction.
Process Improvement: Drove continuous improvement and contributed to Correction of Error processes by documenting issues relevant to risk assessments. Own specific actioned or change-management activities to create positive impact. Reviewed 750 transactions per quarter and saved $540k by identifying risky transactions; executed a process awareness campaign to reduce defects by 35%.
Data Analysis/lineage: Extracted data for analysis and Modelled data sets to draw insights on fraud patterns; Analyzed 80-100 transactions/day (peer avg.75) to check and resolve for fraud among customer transactions. Adhering to governance guidelines and best practices, developed a data dictionary and data lineage on Visio.
Training and Mentoring : Advanced 40 new joiners to floor projects within one month by training them on Process fundamentals and internal tools. Achieved proficiency in Microsoft Office, Tableau.
Microsoft Excel