
Ambitious and entrepreneurial professional with strong experience in Operations Management Function; Thorough exposure to team management and leadership work at Amazon; Go-to person to execute opportunities improving customer experience through process automation and defect reduction.
Process Improvement: Drove continuous improvement and contributed to Correction of Error processes by documenting issues relevant to risk assessments. Own specific actioned or change-management activities to create positive impact. Reviewed 750 transactions per quarter and saved $540k by identifying risky transactions; executed a process awareness campaign to reduce defects by 35%.
Data Analysis/lineage: Extracted data for analysis and Modelled data sets to draw insights on fraud patterns; Analyzed 80-100 transactions/day (peer avg.75) to check and resolve for fraud among customer transactions. Adhering to governance guidelines and best practices, developed a data dictionary and data lineage on Visio.
Training and Mentoring : Advanced 40 new joiners to floor projects within one month by training them on Process fundamentals and internal tools. Achieved proficiency in Microsoft Office, Tableau.
Microsoft Excel
Microsoft Word
Tableau
Python