Lydia Francis
Secunderabad
Summary
Seasoned Subject Matter Expert and Fraud Specialist with a proven track record at Cognizant and Synchrony Financial. Excelled in leveraging data analysis and communication skills to develop innovative solutions, mitigate risks, and drive business growth. Demonstrated exceptional problem-solving and interpersonal abilities, enhancing team collaboration and client satisfaction.
Overview
4
4
years of professional experience
Work History
Subject Matter Expert
Cognizant
Hyderabad
07.2022 - Current
- As a Subject Matter Expert at Cognizant, India, I leveraged my expertise to develop innovative solutions and drive business growth
- My strong technical skills and industry knowledge allowed me to effectively communicate with clients and collaborate with cross-functional teams
- Responsible for handling Chargeback and Card Dispute Process for both Fraud and Non Fraud categories for VISA and MasterCard
- Have a key role in monitoring bank accounts and suspicious transaction- including paying utmost attention while investigating a case including Chargeback, ATO
- Identifying multiple instances of potential frauds through data analysis using company's interior tools and systems
- Also responsible for preparing reports for every case very accurately
- Effectively communicated with clients to understand their needs
- Handling Dispute responses for Credit, Debit and Prepaid cards
- Compiled data into compact, informational reports to distribute internally
- Identified potential risks associated with proposed process changes and developed strategies to mitigate them
- Provided expert guidance on complex technical issues
- Proactively identified and resolved issues to ensure project success
Fraud Specialist
Synchrony financial
Hyderabad
12.2020 - 07.2022
- As a Fraud Specialist at Synchrony financial, I was responsible for monitoring and detecting fraudulent activities, investigating suspicious transactions, and taking necessary actions to mitigate risks
- I worked closely with various departments and utilized advanced fraud detection tools to protect the company's assets and maintain a safe environment for our customers
- Conducted thorough investigations on suspected fraudulent activities
- Implemented fraud prevention strategies
- Collaborated with cross-functional teams to identify and mitigate risks
- Utilized advanced fraud detection tools and techniques
Education
Master of Business Administration (MBA) -
St Ann's Degree And PG College For Women's
Hyderabad, India05-2022
B.Com -
St Pious Degree And Pg College
Hyderabad, India06-2020
Intermediate -
St Ann's Junior College Women's
Hyderabad, India05-2017
SSC -
St Ann's High School
Hyderabad, India05-2015
Skills
- Quality control
- Communication
- Data Analysis
- Interpersonal Skills
- Decision Making
- Problem Solving
- Self motivation
- Deep expertise
- Teamwork and collaboration
- Decision-making
- Multitasking Abilities
- Adaptability
- Time management
Accomplishments
- Promoted and rewarded for consistently maintaining production quality and schedule adherence for more than 2 quarters from Senior Process Specialist to Subject Matter Expert in last quarter of 2024.
- Rewarder for outperforming peers continuously as Superstar of the Team for consecutive months.
Languages
- Telugu
- Tamil
- Hindi
- English
Hobbies and Interests
- Photography
- Cooking
- Internet surfing
- Listening Music
- Editing pictures
Timeline
Subject Matter Expert
Cognizant
07.2022 - Current
Fraud Specialist
Synchrony financial
12.2020 - 07.2022
Master of Business Administration (MBA) -
St Ann's Degree And PG College For Women's
B.Com -
St Pious Degree And Pg College
Intermediate -
St Ann's Junior College Women's
SSC -
St Ann's High School
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