Summary
Overview
Work History
Education
Skills
Websites
Achievementsandcourses
Languages
Certification
Timeline
Generic
Karthikraj D S

Karthikraj D S

System Administrator
Bengaluru

Summary

  • To acquire growth oriented position in the industry that will help to build a purposeful career and contribute towards fulfillment of the organizational goals.
  • Always enrich myself and the organization by continuous learn & provide new ideas being innovative, resourceful & flexible.
  • Helps achieve goals by coordinating resources, schedules, and team members to meet demands. Seeks every opportunity to improve operations and team performance.

Overview

9
9
years of professional experience
2
2
Certifications

Work History

Sr. Specialist IT

Teksystems Global Services Pvt. Ltd.
3 2021 - 12.2023
  • Successfully carried out employees onboarding and off boarding activities.
  • Worked with AD, DNS, DHCP, FTP, Storage, SCCM servers.
  • Troubleshooting experience with windows client windows server, linux, mac based systems.
  • Handled administration part of GIT, Jenkins, Docker.
  • Creation/deletion of new users, adding/removing permissions in AD.
  • Creating new GPO's as per the project requirement and adding it to the necessary groups.
  • Conducted regular performance reviews for team members, providing constructive feedback that encouraged continuous improvement.
  • Identified areas in need of critical improvement and implemented strategies to achieve targets.
  • Developed comprehensive training programs for new hires, resulting in faster onboarding and better overall performance.
  • Handled azure servers.
  • Setup of new ODC as per project needs.
  • Creation of VLAN and assigning it to the necessary team/project ODC.
  • Worked with servicenow ticketing tool.
  • Mentored junior staff members, fostering professional development and nurturing future leaders within the organization.
  • Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
  • Change management, Incident management.
  • Asset management.
  • IT budget and planning.
  • IT devices expiration tracking and scrapping the same as per internal procedures.
  • Using Rapid 7 and SentinelOne to monitor and keep the environment up to date.
  • Monthly patches.
  • BCP activity.
  • Physical access control.
  • Preparing the necessary documents for ISO and Hitrust audits and participating in the audit.
  • Adhering to best practices to keep th environment safe and secure.

Lead Operations

Convergys India Services Pvt. Ltd.
10.2019 - 03.2021
  • Handled global customers (majority NA region).
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Evaluated employee performance, identifying growth opportunities and recommending promotions accordingly.
  • Installing and configuring the Exchange servers.
  • Handled issues related to exchange on-prem and exchange online.
  • Database issues, certificate issues, mail-flow issues, DAG related issues.
  • Combination of O365, MS teams, SharePoint, Onedrive.
  • Streamlined communication channels by establishing clear lines of responsibility within the team.
  • Migration from exchange on-prem to exchange online.

Support Engineer IS

Allegis India Pvt. Ltd.
08.2017 - 08.2019
  • Conducted routine backups of critical data and system configurations to safeguard against potential data loss or corruption.
  • Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
  • Contributed to the growth of the support team by participating in the hiring process and mentoring new hires.
  • Installation of various software (CAD, CAE, Embedded related software).
  • Installed and maintained hardware and computer peripherals to store tangible components.
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
  • Upgraded operating systems and computer software to perform compatibility with programs.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Communicated with clients to verify roots and causes of computer problems.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Handling day to day issues like printer issues, end user issues, server related issues etc.

Asst. Network Administrator

Eduquity Career Technologies Pvt. Ltd.
12.2014 - 07.2017
  • Provided on-call support for network engineering duties.
  • Supported server administration tasks such as patch management, operating system upgrades, capacity planning when required.
  • Established proactive maintenance schedules for networking equipment, minimizing the risk of unexpected outages or performance degradation.
  • Developed customized monitoring tools that provided real-time insights into network health and performance metrics.
  • Reduced downtime by proactively troubleshooting and resolving network connectivity issues in a timely manner.
  • Provided technical support to end-users, addressing complex network-related issues quickly and efficiently.

Education

Diploma - Computer Science

HMS Polytechnic Tumkur

SSLC - undefined

Gurudeva Rural High School

Skills

Customer Relations

Achievementsandcourses

  • Completed my A+, N+, Windows Server, CCNA, RHCSA & RHCE courses.
  • Completed ITIL training.

Languages

Kannada, English, Telugu and Hindi

Certification

70-140 Installing and Configuring Windows Server 2012

Timeline

70-140 Installing and Configuring Windows Server 2012

08-2020

70-345 Designing and deploying Exchange server 2016

08-2020

Lead Operations

Convergys India Services Pvt. Ltd.
10.2019 - 03.2021

Support Engineer IS

Allegis India Pvt. Ltd.
08.2017 - 08.2019

Asst. Network Administrator

Eduquity Career Technologies Pvt. Ltd.
12.2014 - 07.2017

Diploma - Computer Science

HMS Polytechnic Tumkur

SSLC - undefined

Gurudeva Rural High School

Sr. Specialist IT

Teksystems Global Services Pvt. Ltd.
3 2021 - 12.2023
Karthikraj D SSystem Administrator