To acquire growth oriented position in the industry that will help to build a purposeful career and contribute towards fulfillment of the organizational goals.
Always enrich myself and the organization by continuous learn & provide new ideas being innovative, resourceful & flexible.
Helps achieve goals by coordinating resources, schedules, and team members to meet demands. Seeks every opportunity to improve operations and team performance.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Sr. Specialist IT
Teksystems Global Services Pvt. Ltd.
3 2021 - 12.2023
Successfully carried out employees onboarding and off boarding activities.
Worked with AD, DNS, DHCP, FTP, Storage, SCCM servers.
Troubleshooting experience with windows client windows server, linux, mac based systems.
Handled administration part of GIT, Jenkins, Docker.
Creation/deletion of new users, adding/removing permissions in AD.
Creating new GPO's as per the project requirement and adding it to the necessary groups.
Conducted regular performance reviews for team members, providing constructive feedback that encouraged continuous improvement.
Identified areas in need of critical improvement and implemented strategies to achieve targets.
Developed comprehensive training programs for new hires, resulting in faster onboarding and better overall performance.
Handled azure servers.
Setup of new ODC as per project needs.
Creation of VLAN and assigning it to the necessary team/project ODC.
Worked with servicenow ticketing tool.
Mentored junior staff members, fostering professional development and nurturing future leaders within the organization.
Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
Change management, Incident management.
Asset management.
IT budget and planning.
IT devices expiration tracking and scrapping the same as per internal procedures.
Using Rapid 7 and SentinelOne to monitor and keep the environment up to date.
Monthly patches.
BCP activity.
Physical access control.
Preparing the necessary documents for ISO and Hitrust audits and participating in the audit.
Adhering to best practices to keep th environment safe and secure.
Lead Operations
Convergys India Services Pvt. Ltd.
10.2019 - 03.2021
Handled global customers (majority NA region).
Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
Evaluated employee performance, identifying growth opportunities and recommending promotions accordingly.
Installing and configuring the Exchange servers.
Handled issues related to exchange on-prem and exchange online.
Database issues, certificate issues, mail-flow issues, DAG related issues.
Combination of O365, MS teams, SharePoint, Onedrive.
Streamlined communication channels by establishing clear lines of responsibility within the team.
Migration from exchange on-prem to exchange online.
Support Engineer IS
Allegis India Pvt. Ltd.
08.2017 - 08.2019
Conducted routine backups of critical data and system configurations to safeguard against potential data loss or corruption.
Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
Contributed to the growth of the support team by participating in the hiring process and mentoring new hires.
Installation of various software (CAD, CAE, Embedded related software).
Installed and maintained hardware and computer peripherals to store tangible components.
Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Implemented technical solutions to solve customer issues and increase satisfaction.
Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
Upgraded operating systems and computer software to perform compatibility with programs.
Patched software and installed new versions to eliminate security problems and protect data.
Communicated with clients to verify roots and causes of computer problems.
Suggested software and hardware modifications to reduce lag time and improve overall speed.
Handling day to day issues like printer issues, end user issues, server related issues etc.
Asst. Network Administrator
Eduquity Career Technologies Pvt. Ltd.
12.2014 - 07.2017
Provided on-call support for network engineering duties.
Supported server administration tasks such as patch management, operating system upgrades, capacity planning when required.
Established proactive maintenance schedules for networking equipment, minimizing the risk of unexpected outages or performance degradation.
Developed customized monitoring tools that provided real-time insights into network health and performance metrics.
Reduced downtime by proactively troubleshooting and resolving network connectivity issues in a timely manner.
Provided technical support to end-users, addressing complex network-related issues quickly and efficiently.