Karthikraj D S
System Administrator
Bengaluru
Summary
- To acquire growth oriented position in the industry that will help to build a purposeful career and contribute towards fulfillment of the organizational goals.
- Always enrich myself and the organization by continuous learn & provide new ideas being innovative, resourceful & flexible.
- Helps achieve goals by coordinating resources, schedules, and team members to meet demands. Seeks every opportunity to improve operations and team performance.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Sr. Specialist IT
Teksystems Global Services Pvt. Ltd.
3 2021 - 12.2023
- Successfully carried out employees onboarding and off boarding activities.
- Worked with AD, DNS, DHCP, FTP, Storage, SCCM servers.
- Troubleshooting experience with windows client windows server, linux, mac based systems.
- Handled administration part of GIT, Jenkins, Docker.
- Creation/deletion of new users, adding/removing permissions in AD.
- Creating new GPO's as per the project requirement and adding it to the necessary groups.
- Conducted regular performance reviews for team members, providing constructive feedback that encouraged continuous improvement.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Developed comprehensive training programs for new hires, resulting in faster onboarding and better overall performance.
- Handled azure servers.
- Setup of new ODC as per project needs.
- Creation of VLAN and assigning it to the necessary team/project ODC.
- Worked with servicenow ticketing tool.
- Mentored junior staff members, fostering professional development and nurturing future leaders within the organization.
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
- Change management, Incident management.
- Asset management.
- IT budget and planning.
- IT devices expiration tracking and scrapping the same as per internal procedures.
- Using Rapid 7 and SentinelOne to monitor and keep the environment up to date.
- Monthly patches.
- BCP activity.
- Physical access control.
- Preparing the necessary documents for ISO and Hitrust audits and participating in the audit.
- Adhering to best practices to keep th environment safe and secure.
Lead Operations
Convergys India Services Pvt. Ltd.
10.2019 - 03.2021
- Handled global customers (majority NA region).
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Evaluated employee performance, identifying growth opportunities and recommending promotions accordingly.
- Installing and configuring the Exchange servers.
- Handled issues related to exchange on-prem and exchange online.
- Database issues, certificate issues, mail-flow issues, DAG related issues.
- Combination of O365, MS teams, SharePoint, Onedrive.
- Streamlined communication channels by establishing clear lines of responsibility within the team.
- Migration from exchange on-prem to exchange online.
Support Engineer IS
Allegis India Pvt. Ltd.
08.2017 - 08.2019
- Conducted routine backups of critical data and system configurations to safeguard against potential data loss or corruption.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Contributed to the growth of the support team by participating in the hiring process and mentoring new hires.
- Installation of various software (CAD, CAE, Embedded related software).
- Installed and maintained hardware and computer peripherals to store tangible components.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Communicated with clients to verify roots and causes of computer problems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Handling day to day issues like printer issues, end user issues, server related issues etc.
Asst. Network Administrator
Eduquity Career Technologies Pvt. Ltd.
12.2014 - 07.2017
- Provided on-call support for network engineering duties.
- Supported server administration tasks such as patch management, operating system upgrades, capacity planning when required.
- Established proactive maintenance schedules for networking equipment, minimizing the risk of unexpected outages or performance degradation.
- Developed customized monitoring tools that provided real-time insights into network health and performance metrics.
- Reduced downtime by proactively troubleshooting and resolving network connectivity issues in a timely manner.
- Provided technical support to end-users, addressing complex network-related issues quickly and efficiently.
Education
Diploma - Computer Science
HMS Polytechnic Tumkur
SSLC - undefined
Gurudeva Rural High School
Skills
Customer Relations
Emergency Response
Quality Assurance
Technical communication
Root Cause Analysis
Problem-Solving
Time Management
Adaptability and Flexibility
Self Motivation
Decision-Making
Effective Communication
Active Listening
Achievementsandcourses
- Completed my A+, N+, Windows Server, CCNA, RHCSA & RHCE courses.
- Completed ITIL training.
Languages
Kannada, English, Telugu and Hindi
Certification
70-140 Installing and Configuring Windows Server 2012
Timeline
70-140 Installing and Configuring Windows Server 2012
08-2020
70-345 Designing and deploying Exchange server 2016
08-2020
Lead Operations
Convergys India Services Pvt. Ltd.
10.2019 - 03.2021
Support Engineer IS
Allegis India Pvt. Ltd.
08.2017 - 08.2019
Asst. Network Administrator
Eduquity Career Technologies Pvt. Ltd.
12.2014 - 07.2017
Diploma - Computer Science
HMS Polytechnic Tumkur
SSLC - undefined
Gurudeva Rural High School
Sr. Specialist IT
Teksystems Global Services Pvt. Ltd.
3 2021 - 12.2023