KarthikRaja L
Diesel Generator Service
Bangalore
Summary
Seeking a challenging and rewarding position in a Progressive organization where I can apply my professional knowledge based on the field of Diesel Generator Engineer where I can gain hands on Experience and contribute to achieving the goals of the organization.
Technical Aftermarket sales & service support with 12+ years of experience in Diesel Generator Service profession and specializing in handling Multi branded Diesel Generator Engines (Cummins, Kirloskar, Kohler) Attending Breakdown complaint, Installation/Commissioning, AMC, Handling Key account Customers and Dealers to find the business-related requirements and providing solutions to satisfy all their needs.
Overview
13
13
years of professional experience
4
4
Languages
Work History
SR.Engineer Service - After Market Sales & Service
Rehlko Energy India Pvt Ltd (formerly Kohler Power India Pvt. Ltd)
07.2016 - Current
- Field technical service support to all Kohler make DG sets from 5KVA to 3000 KVA.
- Handling three Dealerships & Key Account customers site which operates in Karnataka region.
- Technical Support to dealer Deputed Field Engineers and Dealer business development.
- Conducting Training to dealers & customers on troubleshooting methods, new product demonstration and operating procedures.
- Conducting Service camps, Customer meet & all other customer interactions programs for business development.
- Provinding procduct recommendation to dealer and customer network.
- Building strong customer relationship by full filltheir needs, requirements, statisfation on the service.
- Handling O&M site capacity of 38 Gensets @ Cisco Systems India Pvt.Ltd, Bangalore.
- Preparing parts forecast and business development plans to head office.
- Conducted special drive campaigns to avoid known issues in field assets.
- Conducting Training to operations team on technical, EHS & site-Specific topic.
- Conducted improved quality meetings with Dealer, Customer to avoid escalations and take inputs on service dealer performance in various territories.
- Submitting reports as per client requirements (Daily load report, MMR report, KPI Assessments, EHS Audit report, Hazardous waste handling, Load shedding / power outage report, monthly/weekly report submission)
Service Engineer
Surya Power System (Authorized Kirloskar Oil Engine Ltd)
11.2014 - 04.2016
- Attending service calls for Kirloskar Gensets, ranging from a rating of 10 KVA to 500 KVA, involves commissioning the DG sets, attending breakdown calls, AMC, and allied service jobs.
- Troubleshooting and Calibration for Controllers.
- Business development on engine spares, oil, coolant, etc.
- Bringing business from OOF customers.
- Provide technical guidance and training to operators/customers.
- Address client concerns, and ensure satisfaction with service quality.
- Diagnose faults in engine, alternator, or control systems.
Service Engineer
Maniranjan Diesels Sales and Services Pvt Ltd (Authorized Cummins Dealer)
07.2012 - 10.2014
- Providing technical support to all Cummins make Genset range from 20 kVA up to 1500 kVA.
- OEM technical support for DOOSAN (water well equipment)
- Commissioning of Water well equipment PA415ATC, PA508ATC
- Attending Engine breakdown complaint on compressor machines at DOOSAN plant.
- Attending Cummins Genset breakdown complaints.
- Service Marketing on AMC, CAMC, batteries and Radiator services.
- Promoting the newly launched products like Battery, Oil & Coolant to customers
- Troubleshooting and Calibration for Controllers.
- Completed MHP training at Cummins DBU, Pune.
- Cummins ID: 15339277MAC, Prom ID: 1041117
Education
Diploma - Electrical and Electronics Engineering
Sri Ramakrishna Polytechnic College
Coimbatore, Tamil Nadu 04.2001 -
Secondary School Leaving Certificate -
SRSI Matriculation Hr. Sec School
Karamadai, Coimbatore, Tamil Nadu01.2008
Skills
Provide the quality of service to End customer
Skilled in troubleshooting mechanical, electrical, and DG control panel faults
Expertise in servicing Genset brands like Cummins, Kirloskar, Kohler ( MTU,Volvo Engines)
Proactive in business development, Product sales and service
Focus on client communication and on-site support capabilities
Knowledge of DG control panels, AMF/ATS systems, and synchronization techniques
Ability to interpret wiring diagrams, service manuals, and technical schematics
Technical problem-solving ability, and strong interpersonal skills to succeed in dynamic, on-site environments
Manpower shift handling/ maintaining client requirements at O&M site
Customer and Dealer Service Oriented
Accomplishments
- Retaining the CISCO O&M contract for 4 years (from FY20 to FY23) for Value of 2.5Cr per annum and 10 Cr for total contract.
- Awarded best Employee of the year 2021 & 2023 at Cisco site for consistently Maintaining the KPI score above 90% and maintaining the O&M operations in without any discrepancy.
DECLARATION
I hereby declare that the above-mentioned details are true to the best of my Knowledge. Place: Bangalore Date: Karthik Raja.L
Good Experience in creating and analyzing following reports
- FSR (Field Service Report)
- FIR (Failure Investigation report)
- RCA / Incident report
- Check Sheet compliance.
- Warranty compliance
- Annual Maintenance reports
- JSA – Job safety analysis report
- Log maintenance
- Scope of work – work method statement for service job
- DG Maintenance check list
- Troubleshooting and calibration process about Controllers
ABOUT ME
- Name: Karthik Raja. L
- D.O.B: 05-11-1992
- Father’s Name: Lingasamy.R
- Marital Status: Married
- Present Address: 10, BSV Reddy Layout, Ramamurthy Nagar, Bangalore-560016
- Permanent Address: 105/44 SRK Nagar, Karamadai, Coimbatore, Tamilnadu-641104.
Other Details
- Notice Period: 2Month
- Location Preferred: Bangalore / Coimbatore
Timeline
SR.Engineer Service - After Market Sales & Service
Rehlko Energy India Pvt Ltd (formerly Kohler Power India Pvt. Ltd)
07.2016 - Current
Service Engineer
Surya Power System (Authorized Kirloskar Oil Engine Ltd)
11.2014 - 04.2016
Service Engineer
Maniranjan Diesels Sales and Services Pvt Ltd (Authorized Cummins Dealer)
07.2012 - 10.2014
Diploma - Electrical and Electronics Engineering
Sri Ramakrishna Polytechnic College
04.2001 -
Secondary School Leaving Certificate -
SRSI Matriculation Hr. Sec School