KarthikRaja L
Diesel Generator Service
Bangalore
Summary
Seeking a challenging and rewarding position in a Progressive organization where I can apply my professional knowledge based on the field of Diesel Generator Engineer where I can gain hands on Experience and contribute to achieving the goals of the organization.
Technical Aftermarket sales & service support with 12+ years of experience in Diesel Generator Service profession and specializing in handling Multi branded Diesel Generator Engines (Cummins, Kirloskar, Kohler) Attending Breakdown complaint, Installation/Commissioning, AMC, Handling Key account Customers and Dealers to find the business-related requirements and providing solutions to satisfy all their needs.
Overview
13
13
years of professional experience
4
4
Languages
Work History
SR.Engineer Service - After Market Sales & Service
Rehlko Energy India Pvt Ltd (formerly Kohler Power India Pvt. Ltd)
07.2016 - Current
- Field technical service support to all Kohler make DG sets from 5KVA to 3000 KVA.
- Handling three Dealerships & Key Account customers site which operates in Karnataka region.
- Technical Support to dealer Deputed Field Engineers and Dealer business development.
- Conducting Training to dealers & customers on troubleshooting methods, new product demonstration and operating procedures.
- Conducting Service camps, Customer meet & all other customer interactions programs for business development.
- Provinding procduct recommendation to dealer and customer network.
- Building strong customer relationship by full filltheir needs, requirements, statisfation on the service.
- Handling O&M site capacity of 38 Gensets @ Cisco Systems India Pvt.Ltd, Bangalore.
- Preparing parts forecast and business development plans to head office.
- Conducted special drive campaigns to avoid known issues in field assets.
- Conducting Training to operations team on technical, EHS & site-Specific topic.
- Conducted improved quality meetings with Dealer, Customer to avoid escalations and take inputs on service dealer performance in various territories.
- Submitting reports as per client requirements (Daily load report, MMR report, KPI Assessments, EHS Audit report, Hazardous waste handling, Load shedding / power outage report, monthly/weekly report submission)
Service Engineer
Surya Power System (Authorized Kirloskar Oil Engine Ltd)
11.2014 - 04.2016
- Attending service calls for Kirloskar Gensets, ranging from a rating of 10 KVA to 500 KVA, involves commissioning the DG sets, attending breakdown calls, AMC, and allied service jobs.
- Troubleshooting and Calibration for Controllers.
- Business development on engine spares, oil, coolant, etc.
- Bringing business from OOF customers.
- Provide technical guidance and training to operators/customers.
- Address client concerns, and ensure satisfaction with service quality.
- Diagnose faults in engine, alternator, or control systems.
Service Engineer
Maniranjan Diesels Sales and Services Pvt Ltd (Authorized Cummins Dealer)
07.2012 - 10.2014
- Providing technical support to all Cummins make Genset range from 20 kVA up to 1500 kVA.
- OEM technical support for DOOSAN (water well equipment)
- Commissioning of Water well equipment PA415ATC, PA508ATC
- Attending Engine breakdown complaint on compressor machines at DOOSAN plant.
- Attending Cummins Genset breakdown complaints.
- Service Marketing on AMC, CAMC, batteries and Radiator services.
- Promoting the newly launched products like Battery, Oil & Coolant to customers
- Troubleshooting and Calibration for Controllers.
- Completed MHP training at Cummins DBU, Pune.
- Cummins ID: 15339277MAC, Prom ID: 1041117
Education
Diploma - Electrical and Electronics Engineering
Sri Ramakrishna Polytechnic College
Coimbatore, Tamil Nadu 04.2001 -
Secondary School Leaving Certificate -
SRSI Matriculation Hr. Sec School
Karamadai, Coimbatore, Tamil Nadu01.2008
Skills
Provide the quality of service to End customer
Accomplishments
- Retaining the CISCO O&M contract for 4 years (from FY20 to FY23) for Value of 2.5Cr per annum and 10 Cr for total contract.
- Awarded best Employee of the year 2021 & 2023 at Cisco site for consistently Maintaining the KPI score above 90% and maintaining the O&M operations in without any discrepancy.
DECLARATION
I hereby declare that the above-mentioned details are true to the best of my Knowledge. Place: Bangalore Date: Karthik Raja.L
Good Experience in creating and analyzing following reports
- FSR (Field Service Report)
- FIR (Failure Investigation report)
- RCA / Incident report
- Check Sheet compliance.
- Warranty compliance
- Annual Maintenance reports
- JSA – Job safety analysis report
- Log maintenance
- Scope of work – work method statement for service job
- DG Maintenance check list
- Troubleshooting and calibration process about Controllers
ABOUT ME
- Name: Karthik Raja. L
- D.O.B: 05-11-1992
- Father’s Name: Lingasamy.R
- Marital Status: Married
- Present Address: 10, BSV Reddy Layout, Ramamurthy Nagar, Bangalore-560016
- Permanent Address: 105/44 SRK Nagar, Karamadai, Coimbatore, Tamilnadu-641104.
Other Details
- Notice Period: 2Month
- Location Preferred: Bangalore / Coimbatore
Timeline
SR.Engineer Service - After Market Sales & Service
Rehlko Energy India Pvt Ltd (formerly Kohler Power India Pvt. Ltd)
07.2016 - Current
Service Engineer
Surya Power System (Authorized Kirloskar Oil Engine Ltd)
11.2014 - 04.2016
Service Engineer
Maniranjan Diesels Sales and Services Pvt Ltd (Authorized Cummins Dealer)
07.2012 - 10.2014
Diploma - Electrical and Electronics Engineering
Sri Ramakrishna Polytechnic College
04.2001 -
Secondary School Leaving Certificate -
SRSI Matriculation Hr. Sec School